Tags |
|
|
Links |
|
|
Hub You - Some Lean Six Sigma Tools - Define and Measure
Leading organizational change requires a manifesto for change. Your manifesto begins by saying the following:1. I understand that all progress requires change but all change is not progress.2. I understand that all change comes from leadership but not all leaders can drive change.Okay, if you truly get that the next step is to answer these two questions:1. What problem am I trying to solve?2. What will success look like when I solve it?It’s important that you answer the two questions above. They are the key to your change success. Because you must know that the bridge between what problem you are trying to solve and what success will look like when you do will hinge on the execution of
VOC - Voice of the Customer:
Critical to a proper definition of the improvement project is the
availability of data representing customer viewpoints and
requirements. These are collected using VOC tools like interviews,
surveys, focus groups, comment cards, suggestion/complaint boxes
etc. The definition of customer here includes internal and external
custom
Many people say that MLMs or Multi Level Marketing company sales pitches are phony and unethical, as they do not seem to relay all the truth up front. These techniques seem to do two things; one it sparks curiosity to learn more; and two it often makes people skeptical. It is the skeptical “what’s the catch” issue, which leads people to think fraud, scam or pyramid scheme.Admit it you yourself have likened multi-level marketing type business opportunities to pyramid schemes, haven’t you? Indeed, I see your point about the pyramid scheme and I tend to agree to limited degree really. Personally I think the methods used to sell it, recruit and sign people up are completely outlandish. I do not know why anyone would want to
The Define Phase
Purpose of Define: This phase of the Lean Six Sigma implementation identifies the improvement opportunities and customer deliverables and defines a scope. At the end of the define phase, we should have a project charter, clearly identified stakeholders, a project team, estimation of business implications, an evaluation of customer requirements, a high level process map and project management and communication plans.
Tools for Define:
Stakeholder Analysis:
The various stakeholders (customers, shareholders, employees) are
listed and the potential impact of the improvement project on each assessed as substantial, average, low or nil.
SIPOC diagram:
Of the tools applied in this stage of the improvement project,
perhaps the most commonly used is the SIPOC diagram. SIPOC stands
for Suppliers, Inputs, Process, Outputs and Customers. The diagram
provides a visual answer to the questions required to understand
the process: who are the primary stakeholders of this process? What
value does it create? Who is the owner of the process? What are the
inputs and who provides them? What resources are consumed by the
process? What process steps create the value?
The steps involved in creating the SIPOC diagram and the involvement of team members in brain storming and idea generating sessions are as important as the resulting diagram.
VOC - Voice of the Customer:
Critical to a proper definition of the improvement project is the
availability of data representing customer viewpoints and
requirements. These are collected using VOC tools like interviews,
surveys, focus groups, comment cards, suggestion/complaint boxes
etc. The definition of customer here includes internal and external
custom
In a few years time, it will not be surprising if people use the Internet for everything that they need to do. Even now, the virtual world is rapidly providing consumers with every kind of service, from shopping to news, from getting our degrees to landing a job. Yes. The Internet can serve as our one-stop job application shop with less the stress and the walking!Gone are the days when job applicants have to scour the city for job openings or encircle an office address and then submit a resume there. Although, it is still being done now, most are relying on the Internet to do the searching for them, both for the employer and the employees.In fact, companies use job sites to post their job openings as a way to mak
Tools for Define:
Stakeholder Analysis:
The various stakeholders (customers, shareholders, employees) are
listed and the potential impact of the improvement project on each assessed as substantial, average, low or nil.
SIPOC diagram:
Of the tools applied in this stage of the improvement project,
perhaps the most commonly used is the SIPOC diagram. SIPOC stands
for Suppliers, Inputs, Process, Outputs and Customers. The diagram
provides a visual answer to the questions required to understand
the process: who are the primary stakeholders of this process? What
value does it create? Who is the owner of the process? What are the
inputs and who provides them? What resources are consumed by the
process? What process steps create the value?
The steps involved in creating the SIPOC diagram and the involvement of team members in brain storming and idea generating sessions are as important as the resulting diagram.
VOC - Voice of the Customer:
Critical to a proper definition of the improvement project is the
availability of data representing customer viewpoints and
requirements. These are collected using VOC tools like interviews,
surveys, focus groups, comment cards, suggestion/complaint boxes
etc. The definition of customer here includes internal and external
custom
With higher cost of living, the money some individuals had available to support non-profit organization has diminished and these organizations are seeking ways to maximize the donations to support their causes. Many nonprofit fundraising seminars are held every year to help these organizations bring in the money they need to operate. Whether it is please to individuals or requests for corporate sponsors, nonprofit fundraising seminars show the methods used to successfully raise money.While the idea of selling merchandise for a higher price was popular in the past as a way of raising money, leaders at many nonprofit fundraising seminars point out that the public is rapidly becoming disillusioned with paying double for an
SIPOC diagram:
Of the tools applied in this stage of the improvement project,
perhaps the most commonly used is the SIPOC diagram. SIPOC stands
for Suppliers, Inputs, Process, Outputs and Customers. The diagram
provides a visual answer to the questions required to understand
the process: who are the primary stakeholders of this process? What
value does it create? Who is the owner of the process? What are the
inputs and who provides them? What resources are consumed by the
process? What process steps create the value?
The steps involved in creating the SIPOC diagram and the involvement of team members in brain storming and idea generating sessions are as important as the resulting diagram.
VOC - Voice of the Customer:
Critical to a proper definition of the improvement project is the
availability of data representing customer viewpoints and
requirements. These are collected using VOC tools like interviews,
surveys, focus groups, comment cards, suggestion/complaint boxes
etc. The definition of customer here includes internal and external
custom
So you've started a network marketing business and are trying to figure out what to do next. Here are 10 Tips For Success in Network Marketing whether you work your home based business part time or full time.Develop a better business plan. If you keep doing what you are doing, you'll end up with the same results. Promote your business consistently. Work at finding people who are trying to find you. Create action plans for your key distributors. If they have passion and are willing to work help them create success early on. Be passionate about what you
The steps involved in creating the SIPOC diagram and the involvement of team members in brain storming and idea generating sessions are as important as the resulting diagram.
VOC - Voice of the Customer:
Critical to a proper definition of the improvement project is the
availability of data representing customer viewpoints and
requirements. These are collected using VOC tools like interviews,
surveys, focus groups, comment cards, suggestion/complaint boxes
etc. The definition of customer here includes internal and external
custom
A customer service failure, simply defined, is customer service performance that fails to meet an individual’s expectations. Typically, when a service failure occurs, a customer will expect to be compensated for the inconvenience in the form of any combination of refunds, credits, discounts or apologies.The success of such customer service recovery efforts is determined by the individual’s expectations and perceptions of the organization. Two key elements impact any effort to restore customer satisfaction: the strength of customer relationships and the severity of service failure.Service failure: Service performance that fails to meet expectationsThe strength of the customer relationship wit
VOC - Voice of the Customer:
Critical to a proper definition of the improvement project is the
availability of data representing customer viewpoints and
requirements. These are collected using VOC tools like interviews,
surveys, focus groups, comment cards, suggestion/complaint boxes
etc. The definition of customer here includes internal and external
customers.
Using Kano analysis coverts raw quantitative and qualitative data obtained from the above into clearer expressions of the value customers place on various product and service features you offer.
Development of critical-to-quality requirements converts customer statements, which may be imprecise, to precise requirements (valued from the customer's perspective) for your product or service.
The Measure Phase
Purpose of Measure:
This phase quantifies the current state of the process with respect
to cost, speed and quality and provides an idea of the gaps to be
filled. At the end of this phase, we have a detailed map of the
process, data on key input and output variables, an analysis of the
capability of the process, refined project charter and plans where
warranted by new information, and recommended actions to pick low
hanging fruits.
Tools for Measure:
Operational definition - various measures are defined so that all
team members apply the same definitions when gathering data for the
improvement project.
Process map, value stream map, complexity value stream map: This produces a more detailed representation of the process than the SIPOC diagram and includes such information as wait times, processing times, resource consumptions, process operator etc.
Cause Effect Matrix:
This tabulates causes against effects and calculates scores which
are used to rank the causes. As a measure
tool, this matrix is used to select which inputs to focus on
because of their significant impact on the process outputs.
Preliminary F
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.iadvice.info/article/23147/iadvice-Some-Lean-Six-Sigma-Tools--Define-and-Measure.html">Some Lean Six Sigma Tools - Define and Measure</a>
BB link (for phorums):
[url=http://www.iadvice.info/article/23147/iadvice-Some-Lean-Six-Sigma-Tools--Define-and-Measure.html]Some Lean Six Sigma Tools - Define and Measure[/url]
Related Articles:
Dress For Interview - The First Impression
Bookmark it:
|