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Hub You - How to Give Your Staff PERMISSION to Talk to You
“Service that delights is the only thing that counts today-everything else is window dressing.” – Unknown DID you know that having twenty-four hour room service and a concierge is all you need to call yourself a “luxury hotel”? Seems like that would be the bare minimum, doesn’t it?According to Price Waterhouse Coopers global hospitality and leisure analyst, Bjorn Hanson, you still get the best service from a bed-and-breakfast. “The owner lives on word of mouth and can’t afford an unhappy guest,” says Hanson.It’s because B&B owners tak
*As you exit conversations or meeting, remind people that they can still come to you at any time in the future with related questions or ideas
*Keep your office door open to make yourself physically available, or if not, post your schedule outside the door
*Even if you’re freezing your butt off, don’t cross your arms
*Use the word “permission” in conversations to deliberately remind people that they can feel comfortable approaching you
Ultimately, these interactions are about opportunity: opportunity to hear what’s really going on with your staff; opportunity to really get to know someone; opportunity to show your people that you’re really willing to listen to their ideas and problems. So, think about ways you can grant permission to the people a
Running a successful restaurant business is not an easy task. There are many issues that can come up and that must be dealt with immediately. In view of the daily chores that must be completed, most restaurants don’t bother to set any long term goals. However, you must spend some time on improving your restaurant and also set reasonable long term goals to succeed. Here are some tips for making your restaurant business a success.One tip for a successful restaurant is the location in which you restaurant is situated. This plays an important role
Ah, the wisdom of curbside observers.
Switzerland. Summer of ’05. I was hosting a workshop at a youth leadership conference. We’d just started our program, so I was only beginning to tell the teenagers about the various reactions I observed in the first few years of wearing my nametag 24-7.
Suddenly, the hand of an enthusiastic staff member shot up.
“Yes sir,” I said.
“Well, it’s not really a question, but more of a comment,” the man explained.
Forty highschoolers turned their heads towards the back of the room as he said, “You know why I like this whole nametag idea? Because it’s like you’re giving people PERMISSION to talk to you.”
The room fell silent.
Wow. Five years I’d been wearing a nametag 24-7, and that word never occurred to me. Permission. I liked it! And in the next few days, I realized why the word PERMISSION was so essential to approachability and communication.
Problems Escalate without Permission
Some people would rather jump off a cliff than talk to a stranger. They’re shy, introverted, scared, uncertain, don’t know what to say and have a fear of being judged by others. So, this means they will not approach you, or feel comfortable being approached by you, unless permission is granted.
The easiest way to give permission is to smile. It’s the simplest front porch known to man. According to Irving Goffman, the father of social psychology, “a smile is the number one indicator that conversation is desirable.” And it might sound incredibly obvious, but you’d be amazed how many people don’t understand the value of smiling as it pertains to giving permission.
Like my old boss, David, the Front of the House Manager at a hotel where I used to work. He was one of those ex-military types that stared people down with his eerie green eyes until they ultimately averted their gaze and allowed him to take control of the conversation. And I swear to God, he never smiled. You could crack the funniest joke in the world, and, NOTHING!
I’m not even sure if he had teeth.
Anyway, because David didn’t smile, he wasn’t giving his staff permission to talk to him. Because he wasn’t giving permission, he wasn’t approachable. And as a result, our team lacked open, effective communication. For example, I once had a problem with my hours, namely that I was working 54 of them in one week as a part time employee! But I never felt comfortable coming to David with my problem because he was just THAT unapproachable. My thought was: I’d rather suck it up and work overtime than have a conversation with this jerk. That’s how unapproachable he was.
But that only made things worse. And as the problem remained hidden from my immediate manager, it escalated. I ended up working eight out of the next nine days in a row (remember, I was a part timer!) and ultimately became so upset that I just lost it. That ultimately resulted in my resignation from the position.
Because he never gave me permission to approach him.
Signals of Permission
Here are some other ways to give the people around you permission to approach you:
*Make eye contact and greet everybody, even the people you don’t know
*Use adequate pauses in your conversation so people feel comfortable chiming in
*As you exit conversations or meeting, remind people that they can still come to you at any time in the future with related questions or ideas
*Keep your office door open to make yourself physically available, or if not, post your schedule outside the door
*Even if you’re freezing your butt off, don’t cross your arms
*Use the word “permission” in conversations to deliberately remind people that they can feel comfortable approaching you
Ultimately, these interactions are about opportunity: opportunity to hear what’s really going on with your staff; opportunity to really get to know someone; opportunity to show your people that you’re really willing to listen to their ideas and problems. So, think about ways you can grant permission to the people a
Non-verbal interview behavior can drown out your verbal self-presentation.Practice interviewing in front of a full-length mirror or, better yet, videotape yourself if you have access to such equipment. Turn the sound down and watch yourself carefully.How do you sit in your chair? Upright with an aura of energy and enthusisam or slumped as if you no longer care? Do you maintain good eye contact or look down at your hands when a question is difficult to answer? Do you lean forward to make a connection with the interviewer or appear distant
Wow. Five years I’d been wearing a nametag 24-7, and that word never occurred to me. Permission. I liked it! And in the next few days, I realized why the word PERMISSION was so essential to approachability and communication.
Problems Escalate without Permission
Some people would rather jump off a cliff than talk to a stranger. They’re shy, introverted, scared, uncertain, don’t know what to say and have a fear of being judged by others. So, this means they will not approach you, or feel comfortable being approached by you, unless permission is granted.
The easiest way to give permission is to smile. It’s the simplest front porch known to man. According to Irving Goffman, the father of social psychology, “a smile is the number one indicator that conversation is desirable.” And it might sound incredibly obvious, but you’d be amazed how many people don’t understand the value of smiling as it pertains to giving permission.
Like my old boss, David, the Front of the House Manager at a hotel where I used to work. He was one of those ex-military types that stared people down with his eerie green eyes until they ultimately averted their gaze and allowed him to take control of the conversation. And I swear to God, he never smiled. You could crack the funniest joke in the world, and, NOTHING!
I’m not even sure if he had teeth.
Anyway, because David didn’t smile, he wasn’t giving his staff permission to talk to him. Because he wasn’t giving permission, he wasn’t approachable. And as a result, our team lacked open, effective communication. For example, I once had a problem with my hours, namely that I was working 54 of them in one week as a part time employee! But I never felt comfortable coming to David with my problem because he was just THAT unapproachable. My thought was: I’d rather suck it up and work overtime than have a conversation with this jerk. That’s how unapproachable he was.
But that only made things worse. And as the problem remained hidden from my immediate manager, it escalated. I ended up working eight out of the next nine days in a row (remember, I was a part timer!) and ultimately became so upset that I just lost it. That ultimately resulted in my resignation from the position.
Because he never gave me permission to approach him.
Signals of Permission
Here are some other ways to give the people around you permission to approach you:
*Make eye contact and greet everybody, even the people you don’t know
*Use adequate pauses in your conversation so people feel comfortable chiming in
*As you exit conversations or meeting, remind people that they can still come to you at any time in the future with related questions or ideas
*Keep your office door open to make yourself physically available, or if not, post your schedule outside the door
*Even if you’re freezing your butt off, don’t cross your arms
*Use the word “permission” in conversations to deliberately remind people that they can feel comfortable approaching you
Ultimately, these interactions are about opportunity: opportunity to hear what’s really going on with your staff; opportunity to really get to know someone; opportunity to show your people that you’re really willing to listen to their ideas and problems. So, think about ways you can grant permission to the people a
People today are bombarded by so much information that they have become numb to what feels like advertising or, during political cycles like we are in today, out and out fabrication.Small business owners should resist the temptation to copy what passes for advertising today and focus on telling the truth. I don’t really mean to imply that companies are lying about what their product or service can do, I just mean that they aren’t giving us any reason to believe in or trust what they have to say.So how do you do tell the truth? Tell me a
Like my old boss, David, the Front of the House Manager at a hotel where I used to work. He was one of those ex-military types that stared people down with his eerie green eyes until they ultimately averted their gaze and allowed him to take control of the conversation. And I swear to God, he never smiled. You could crack the funniest joke in the world, and, NOTHING!
I’m not even sure if he had teeth.
Anyway, because David didn’t smile, he wasn’t giving his staff permission to talk to him. Because he wasn’t giving permission, he wasn’t approachable. And as a result, our team lacked open, effective communication. For example, I once had a problem with my hours, namely that I was working 54 of them in one week as a part time employee! But I never felt comfortable coming to David with my problem because he was just THAT unapproachable. My thought was: I’d rather suck it up and work overtime than have a conversation with this jerk. That’s how unapproachable he was.
But that only made things worse. And as the problem remained hidden from my immediate manager, it escalated. I ended up working eight out of the next nine days in a row (remember, I was a part timer!) and ultimately became so upset that I just lost it. That ultimately resulted in my resignation from the position.
Because he never gave me permission to approach him.
Signals of Permission
Here are some other ways to give the people around you permission to approach you:
*Make eye contact and greet everybody, even the people you don’t know
*Use adequate pauses in your conversation so people feel comfortable chiming in
*As you exit conversations or meeting, remind people that they can still come to you at any time in the future with related questions or ideas
*Keep your office door open to make yourself physically available, or if not, post your schedule outside the door
*Even if you’re freezing your butt off, don’t cross your arms
*Use the word “permission” in conversations to deliberately remind people that they can feel comfortable approaching you
Ultimately, these interactions are about opportunity: opportunity to hear what’s really going on with your staff; opportunity to really get to know someone; opportunity to show your people that you’re really willing to listen to their ideas and problems. So, think about ways you can grant permission to the people a
You've heard the sob stories.Seems like every business owner has his or her own story of working 18+ hours a day, seven days a week to get there business off the ground. If you get a group of business owners together, they all start moaning about how hard they work."I haven't had a day off in five years." one says."80 hours is a good week." another complains.Does it really have to be that way? Is that your business vision? The big question is, are you self-employed, or are you a business owner? They are not the same thi
But that only made things worse. And as the problem remained hidden from my immediate manager, it escalated. I ended up working eight out of the next nine days in a row (remember, I was a part timer!) and ultimately became so upset that I just lost it. That ultimately resulted in my resignation from the position.
Because he never gave me permission to approach him.
Signals of Permission
Here are some other ways to give the people around you permission to approach you:
*Make eye contact and greet everybody, even the people you don’t know
*Use adequate pauses in your conversation so people feel comfortable chiming in
*As you exit conversations or meeting, remind people that they can still come to you at any time in the future with related questions or ideas
*Keep your office door open to make yourself physically available, or if not, post your schedule outside the door
*Even if you’re freezing your butt off, don’t cross your arms
*Use the word “permission” in conversations to deliberately remind people that they can feel comfortable approaching you
Ultimately, these interactions are about opportunity: opportunity to hear what’s really going on with your staff; opportunity to really get to know someone; opportunity to show your people that you’re really willing to listen to their ideas and problems. So, think about ways you can grant permission to the people a
There is certainly a lot of information available regarding how to properly manage your job search. Sometimes, the obvious things get overlooked and it can be easy to forget things that should be adhered to when looking for a new job. Here are several hints that I remind candidates when I'm helping them with their job search.1. Companies Hire People Who They LikeAll things being equal, hiring managers will hire people that they like.If there are two candidates for a job with equal skills but with different personalities – o
*As you exit conversations or meeting, remind people that they can still come to you at any time in the future with related questions or ideas
*Keep your office door open to make yourself physically available, or if not, post your schedule outside the door
*Even if you’re freezing your butt off, don’t cross your arms
*Use the word “permission” in conversations to deliberately remind people that they can feel comfortable approaching you
Ultimately, these interactions are about opportunity: opportunity to hear what’s really going on with your staff; opportunity to really get to know someone; opportunity to show your people that you’re really willing to listen to their ideas and problems. So, think about ways you can grant permission to the people around you. Because if you want your staff to feel comfortable and confident stepping onto your front porch, you’ve got to give them permission to talk to you.
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