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Hub You - Thinking about Promoting Your CFO into an Operating or Strategy Role? You May Want to Think Twice
5 Steps To Making Your Customer Happy e commitments to IT, accounting, HR and let’s not forget legal...and so the story goes.Customers are demanding quality products and services again after the turnaround from the recession of the 1980s. They can no more be seduced into buying just anything through discounts and slick marketing methods. The goal in customer satisfaction lies in making customers feel that their needs have been met.Experience with Vilfredo Pareto’s 80/20 rule tells us that 80% of the value of business results from only 20% of targeted efforts. This implies that keeping your current customers happy is 8-10 times cheaper/easier than gaining new customers. Get more return on your efforts by focusing on repeat customers. Here are By the way, the changes noted above usually take place with very little communication which causes a sense of uncertainty across the enterprise and a corresponding rapid downturn in moral. What the finance savvy CFO has just done in his/her first few acts as a President or COO is disrupt the entire culture, increase cost centers and decrease profit centers, but boy Checklist for Starting a Business When the Chief Executive Officer is looking to fill a senior operating or strategy position it is common to consider the possibility of promoting the Chief Financial Officer into that role. After all, CFO’s are senior executives who typically exhibit sound judgment and are used to being charged with great levels of corporate and fiscal responsibility.Use this comprehensive checklist to plan each step of your new business and transform your dream of entrepreneurship into reality. These steps may not necessarily be completed in the order listed; however, you can use them as a guideline for completing all of the necessary business startup tasks.- Determine what kind of business you want to start. - Learn about the industry for your business. - Analyze the market for your business. - Study your competition. - Educate yourself on running a business. - Join trade associations. - Name your business. - Perform a trademark search. - R From the CFO’s side of the equation their only potential to move up in the corporate hierarchy is to move out of finance and into operations or strategy. For those CFO’s looking to advance their career this typically means taking on the title of President, Chief Operating Officer, Chief Investment Officer or Chief Strategy Officer. As you can see from the text above it is only natural to consider the possibility of filling vacant C-suite operating and strategy positions by advancing the CFO. The problem lies in the fact that what seems like an obvious win-win move rarely works as seamlessly as all parties would like to think. Case in point…Most of us have observed the scenario where a CFO with little or no operating or non-financial strategy experience gets promoted to President or COO and have in turn witnessed the corresponding chaos that inevitably follows. The story usually unfolds like this: 1. The CFO in their new operating role and increased position of authority decides to reduce commitments to business development. After all, what do all those people do except travel and spend money? It certainly is an easy way to cut costs… 2. MarComm; it just doesn’t seem prudent to make such heavy expenditures on marketing, communications, advertising and public relations…And oh those events and trade shows that are so frivolous; I’ll reduce those commitments as well. 3. Now that some surplus funds have come back into the budget, I’ll increase commitments to IT, accounting, HR and let’s not forget legal...and so the story goes. By the way, the changes noted above usually take place with very little communication which causes a sense of uncertainty across the enterprise and a corresponding rapid downturn in moral. What the finance savvy CFO has just done in his/her first few acts as a President or COO is disrupt the entire culture, increase cost centers and decrease profit centers, but boy i Janitorial Liability: Protecting The Owner Of A Cleaning Company ove out of finance and into operations or strategy. For those CFO’s looking to advance their career this typically means taking on the title of President, Chief Operating Officer, Chief Investment Officer or Chief Strategy Officer.Let’s face it, running a janitorial company is not easy. It’s not glamorous. And, at time’s, it’s not very profitable. But, when you add the ever lingering possibility of lawsuits by your employees and customers and worker compensation claims, you begin to see why a lot of company’s don’t make it past their 3rd year!Look in your local yellow pages, and you’ll discover an unending line of lawyers, all waiting to file a claim against someone, anyone, for just about any reason imaginable.If you’re a small company, you may be dependant on your customers paying you on time, so that you can meet your payroll cost. As you can see from the text above it is only natural to consider the possibility of filling vacant C-suite operating and strategy positions by advancing the CFO. The problem lies in the fact that what seems like an obvious win-win move rarely works as seamlessly as all parties would like to think. Case in point…Most of us have observed the scenario where a CFO with little or no operating or non-financial strategy experience gets promoted to President or COO and have in turn witnessed the corresponding chaos that inevitably follows. The story usually unfolds like this: 1. The CFO in their new operating role and increased position of authority decides to reduce commitments to business development. After all, what do all those people do except travel and spend money? It certainly is an easy way to cut costs… 2. MarComm; it just doesn’t seem prudent to make such heavy expenditures on marketing, communications, advertising and public relations…And oh those events and trade shows that are so frivolous; I’ll reduce those commitments as well. 3. Now that some surplus funds have come back into the budget, I’ll increase commitments to IT, accounting, HR and let’s not forget legal...and so the story goes. By the way, the changes noted above usually take place with very little communication which causes a sense of uncertainty across the enterprise and a corresponding rapid downturn in moral. What the finance savvy CFO has just done in his/her first few acts as a President or COO is disrupt the entire culture, increase cost centers and decrease profit centers, but boy Can Buying Groups Save You Money? in-win move rarely works as seamlessly as all parties would like to think.Let me give you a brief history of Group Purchasing Organizations (GPO). They have been around for decades. Do you know what types of businesses get the best pricing on all of the goods and services they purchase? The answer is healthcare facilities. Do you know why? I’ll tell you. Nearly any healthcare facility in the nation that is making a profit belongs to a buying group.The average healthcare facility belongs to two GPOs. Thousands of facilities join together to negotiate contracts with their vendors. Vendors aggressively compete to get awarded the group’s contracts. As a result each group member saves money o Case in point…Most of us have observed the scenario where a CFO with little or no operating or non-financial strategy experience gets promoted to President or COO and have in turn witnessed the corresponding chaos that inevitably follows. The story usually unfolds like this: 1. The CFO in their new operating role and increased position of authority decides to reduce commitments to business development. After all, what do all those people do except travel and spend money? It certainly is an easy way to cut costs… 2. MarComm; it just doesn’t seem prudent to make such heavy expenditures on marketing, communications, advertising and public relations…And oh those events and trade shows that are so frivolous; I’ll reduce those commitments as well. 3. Now that some surplus funds have come back into the budget, I’ll increase commitments to IT, accounting, HR and let’s not forget legal...and so the story goes. By the way, the changes noted above usually take place with very little communication which causes a sense of uncertainty across the enterprise and a corresponding rapid downturn in moral. What the finance savvy CFO has just done in his/her first few acts as a President or COO is disrupt the entire culture, increase cost centers and decrease profit centers, but boy So, Where is the Greener Grass? ents to business development. After all, what do all those people do except travel and spend money? It certainly is an easy way to cut costs…Twenty years ago when I left the Ireland, known as the Emerald Isle, I was looking for the place where the grass is greener. We all know that faraway hills are green, and back then I was searching for my greener pastures so I looked faraway.With a few detours, I arrived in Australia; the Sunburnt country, dry, arid and drought ridden, looking for prosperity. I was looking for the good life of beaches, yachts and barbeques.When I had left Ireland, in the days before Viagra and computer chips were the national exports. Before the Celtic Tiger and double digit economic growth, Ireland’s significant exports were its 2. MarComm; it just doesn’t seem prudent to make such heavy expenditures on marketing, communications, advertising and public relations…And oh those events and trade shows that are so frivolous; I’ll reduce those commitments as well. 3. Now that some surplus funds have come back into the budget, I’ll increase commitments to IT, accounting, HR and let’s not forget legal...and so the story goes. By the way, the changes noted above usually take place with very little communication which causes a sense of uncertainty across the enterprise and a corresponding rapid downturn in moral. What the finance savvy CFO has just done in his/her first few acts as a President or COO is disrupt the entire culture, increase cost centers and decrease profit centers, but boy Charity Donation Forms e commitments to IT, accounting, HR and let’s not forget legal...and so the story goes.Generous donations often ensure a home, education and better health for the underprivileged and the impoverished. Though a large contribution always makes a bigger difference, the little contributions that we can afford to make regularly help many organizations to sustain their long term alleviation programs. Most charity organizations offer an easy, convenient and hassle free donation process for the donors. This is achieved by the provision of filling online charity donation forms. Once you have decided to donate in charity to a particular organization, all that is required of you is to follow a very simple procedures. That By the way, the changes noted above usually take place with very little communication which causes a sense of uncertainty across the enterprise and a corresponding rapid downturn in moral. What the finance savvy CFO has just done in his/her first few acts as a President or COO is disrupt the entire culture, increase cost centers and decrease profit centers, but boy is this operation lean and mean. The reality is that the actions above will not likely impact the near term funnel, but when revenue starts to evaporate in forthcoming quarters because customers are not being serviced and new deals are not being added to the pipeline due to sales people leaving the company and the corporate brand losing visibility things will start to get a little tense. You see there is no substitute for operating experience. The most brilliant CFO if void of operating experience will make similar mistakes to those mentioned above when taking over executive level operating or strategy positions. At this point in time you may be saying to yourself the author really doesn’t like CFO’s. Quite to the contrary, at one point in my career I served as a CFO and I understand better than most that CFO’s play a critical role in the success of any business. In fact one of my first recommendations to any client is hire the best CFO they can afford. One of my next recommendations is to start mentoring the CFO in the non-financial aspects of business. After all, if the Chairman or CEO appoints the CFO to an operating or strategy role without the experience necessary to pull if off, the resulting chaos isn’t really the fault of the CFO, but rather it belongs to the Chairman/CEO that set him or her up for failure. Accountants rarely have training or experience in sales, marketing, advertising, public relations, non-financial strategy and tactics, and usually have little experience in terms market knowledge from a competitive, production or operating perspective. Accountants are trained in debits and credits, assets and liabilities, and other matters pertaining to balance sheet and profit and loss statements. They are masters of retroactive analysis as their job is to document and report on historical e
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