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  • Hub You - Change Management: Put the M Back in M & A

    Improve and Supercharge your Work or Business Performance Starting with your Perception!
    You might be wondering out aloud, "This person probably does not have what it takes to get into a partnership with me." judging by his sloppy dressing and casual demeanor. Or perhaps you might look at a shabbily dressed person with his head bowed down as he walked along the street as if looking out for coins on the road and thoughts like "Hey, he doesn't look as though he can make it big in life" cross your mind instantaneously.If you find yourself judging people to be exactly the way as you perceive them to be on a regular basis, and by that I mean at least a few times daily, I have news for you...You are inevitably undermining your relationship with people whom you know and potentially those who might just make your acquaintance!Find it hard to believe? Consider this scenario: Cristiano failed to appear at the wake of his beloved mother who doted on him so much and took tremen
    and empowerment the organization values. The list goes on of what attracted people to your potential partner. Show respect for each other's cultures. They are what brought you to the point of considering and moving forward on this deal.

    If you do choose the path of cultural assimilation, be aware that you will encounter more negative force and resistance than if you make an effort to work together in building a combined cultural future state.

    As a leader, you will begin to see what all engaged couples need to see. The marriage isn't the wedding, nor is the merger the moment y

    Success Sucks!
    Let's be straight up honest for a moment....success can really suck. Not all success, of course. Just the kind that sneaks up behind and knocks you down. The wading-through-the-swamp-wrestling-alligators kind of success that leaves you panting, breathless, staring deep into the gator's mouth.How does success go so terribly wrong? And could it happen to you? Oh yeah. It's as simple as having a great idea, promoting it, and discovering that you are utterly unprepared for the impact your business idea will have on the world.It started about 18 months ago, when our company was just me and my business partner, two bright guys with what we thought was a great idea to promote. And that's how Article Marketer was born.Word spread like crazy...apparently there are enough business owners out there looking for a reliable way to drive web traffic that we touched a nerve. It was a classic ca
    In a true merger, no one culture should win. Having one side win over the other can be the kiss of death to the deal. Unfortunately, more often than not, what we have experienced in the merger frenzy are acquisitions disguised as mergers. There is typically an acquirer and an acquiree, and the lead company's culture typically dominates. If you are the acquiring company in a deal and you are not interested in blending cultures, we hope you will at least respect your partner's culture. Respectfulness helps the "merged" employees see what you as the lead company have to offer in the way of structure, processes, and business behavior. One simple way to accomplish this is to ask people how and why they do the things. People enjoy talking about their work. It gives them a sense of pride and their contributions need to be honored. In the age of the internet, accessing a fast and powerful cultural assessment can be conducted and analyzed in the first 90 days is key.

    You must recognize in M&A activity that the elements that make up the company you are acquiring culture are being threatened, and the status quo or aspects of the employees' way of life may be changed or, worse yet, lost. The first step in managing a cultural collision is to understand both cultures. You must spend time developing a Cultural Resume, yours and theirs. This process allows you to visualize in detail where there is congruence and incongruence between the two cultures. This process prevents you from jumping into the integration process blindfolded.

    Creating a Cultural Resume also allows you to determine the potential fallout of imposing your culture on your potential partner, which may cause you to have second thoughts about such an imposition. You may even have second thoughts about potentially eliminating a culture that is deep-rooted and is very successful. Remember, people join organizations for lots of different reasons. You can readily see the obvious extrinsic benefits, but a cultural assessment will help you see the intrinsic cultural benefits - flexible work hours, educational opportunities, casual work environment the level of trust and empowerment the organization values. The list goes on of what attracted people to your potential partner. Show respect for each other's cultures. They are what brought you to the point of considering and moving forward on this deal.

    If you do choose the path of cultural assimilation, be aware that you will encounter more negative force and resistance than if you make an effort to work together in building a combined cultural future state.

    As a leader, you will begin to see what all engaged couples need to see. The marriage isn't the wedding, nor is the merger the moment yo

    What Ever Happened To Customer Service?
    Does the newspaper delivery person throw your newspaper into a puddle of water?Does the grocery store clerk smash your bread into a shopping bag?Does the fast-food person give you cold fries with your order?Does the retail clerk chat on her cell phone instead of offering assistance?Does the repair man make you wait weeks to fix a household problem?Does the auto mechanic charge you an outrageous price for an oil change?Does the airline representative shrug their shoulders when your luggage is missing?Does the eBay seller get annoyed when you ask a question about their auction item?Does Anyone Care???If you've experienced any of these unfortunate situations, then you know the frustration that poor customer service creates for a customer.Unfortunately, good old-fashion customer service is slowly becoming extinct in our day to day liv
    " employees see what you as the lead company have to offer in the way of structure, processes, and business behavior. One simple way to accomplish this is to ask people how and why they do the things. People enjoy talking about their work. It gives them a sense of pride and their contributions need to be honored. In the age of the internet, accessing a fast and powerful cultural assessment can be conducted and analyzed in the first 90 days is key.

    You must recognize in M&A activity that the elements that make up the company you are acquiring culture are being threatened, and the status quo or aspects of the employees' way of life may be changed or, worse yet, lost. The first step in managing a cultural collision is to understand both cultures. You must spend time developing a Cultural Resume, yours and theirs. This process allows you to visualize in detail where there is congruence and incongruence between the two cultures. This process prevents you from jumping into the integration process blindfolded.

    Creating a Cultural Resume also allows you to determine the potential fallout of imposing your culture on your potential partner, which may cause you to have second thoughts about such an imposition. You may even have second thoughts about potentially eliminating a culture that is deep-rooted and is very successful. Remember, people join organizations for lots of different reasons. You can readily see the obvious extrinsic benefits, but a cultural assessment will help you see the intrinsic cultural benefits - flexible work hours, educational opportunities, casual work environment the level of trust and empowerment the organization values. The list goes on of what attracted people to your potential partner. Show respect for each other's cultures. They are what brought you to the point of considering and moving forward on this deal.

    If you do choose the path of cultural assimilation, be aware that you will encounter more negative force and resistance than if you make an effort to work together in building a combined cultural future state.

    As a leader, you will begin to see what all engaged couples need to see. The marriage isn't the wedding, nor is the merger the moment y

    Generating Great Business Ideas
    What sets apart a person who comes up with great ideas, seemingly effortlessly, from a person who breaks his head and just cannot seem to be struck by any ideas? Who knows how many factors are involved, creativity for one, but there is a factor you can control...Instead of sitting down and trying to ‘force’ good ideas to flow out of you, rather concentrate on grabbing onto great business ideas when they do strike. Ever thought of something only to forget it before you could write it down? It’s perhaps a more common problem for writers than in general business, as our ideas usually do not just revolve around concepts but are rather more specific formulations. Nevertheless, a successful business person always carries around a small notebook and pen.While you carry around notebook and pencil, just let go and stop pressuring yourself for ‘good ideas’. They hardly ever come at moments you a
    ng culture are being threatened, and the status quo or aspects of the employees' way of life may be changed or, worse yet, lost. The first step in managing a cultural collision is to understand both cultures. You must spend time developing a Cultural Resume, yours and theirs. This process allows you to visualize in detail where there is congruence and incongruence between the two cultures. This process prevents you from jumping into the integration process blindfolded.

    Creating a Cultural Resume also allows you to determine the potential fallout of imposing your culture on your potential partner, which may cause you to have second thoughts about such an imposition. You may even have second thoughts about potentially eliminating a culture that is deep-rooted and is very successful. Remember, people join organizations for lots of different reasons. You can readily see the obvious extrinsic benefits, but a cultural assessment will help you see the intrinsic cultural benefits - flexible work hours, educational opportunities, casual work environment the level of trust and empowerment the organization values. The list goes on of what attracted people to your potential partner. Show respect for each other's cultures. They are what brought you to the point of considering and moving forward on this deal.

    If you do choose the path of cultural assimilation, be aware that you will encounter more negative force and resistance than if you make an effort to work together in building a combined cultural future state.

    As a leader, you will begin to see what all engaged couples need to see. The marriage isn't the wedding, nor is the merger the moment y

    Elements That Make Up a Brand
    Branding not only means consistency, it means that you have to put in an effort to make sure that you pay attention to details. Before you begin on your journey to create a brand, here are some elements that make up a brand:LogoBusiness CardsFontsColorsBrochuresEmail signaturesVoice mail messagesCustomer interactionMusic on the phone or other locations Branding is about identifying your company, products and services in way that differentiates you from your competitors. It also creates a customer perception about you and your company through an experience and promise of goods to be delivered. Brands are what separate you from your business. Although businesses deal with people, people within an organization often change. It is the brand that remains. When you buy software from Microsoft, you are not b
    determine the potential fallout of imposing your culture on your potential partner, which may cause you to have second thoughts about such an imposition. You may even have second thoughts about potentially eliminating a culture that is deep-rooted and is very successful. Remember, people join organizations for lots of different reasons. You can readily see the obvious extrinsic benefits, but a cultural assessment will help you see the intrinsic cultural benefits - flexible work hours, educational opportunities, casual work environment the level of trust and empowerment the organization values. The list goes on of what attracted people to your potential partner. Show respect for each other's cultures. They are what brought you to the point of considering and moving forward on this deal.

    If you do choose the path of cultural assimilation, be aware that you will encounter more negative force and resistance than if you make an effort to work together in building a combined cultural future state.

    As a leader, you will begin to see what all engaged couples need to see. The marriage isn't the wedding, nor is the merger the moment y

    Can Buying Groups Save You Money?
    Let me give you a brief history of Group Purchasing Organizations (GPO). They have been around for decades. Do you know what types of businesses get the best pricing on all of the goods and services they purchase? The answer is healthcare facilities. Do you know why? I’ll tell you. Nearly any healthcare facility in the nation that is making a profit belongs to a buying group.The average healthcare facility belongs to two GPOs. Thousands of facilities join together to negotiate contracts with their vendors. Vendors aggressively compete to get awarded the group’s contracts. As a result each group member saves money on everything they purchase. Annual membership fees range from $250.00 - $20,000.00. The concept is slowly evolving into other industries. Today there are National GPOs for Universities, Engineers, Cable Television/Satellite Installers and one for Small & Medium Size Compani
    and empowerment the organization values. The list goes on of what attracted people to your potential partner. Show respect for each other's cultures. They are what brought you to the point of considering and moving forward on this deal.

    If you do choose the path of cultural assimilation, be aware that you will encounter more negative force and resistance than if you make an effort to work together in building a combined cultural future state.

    As a leader, you will begin to see what all engaged couples need to see. The marriage isn't the wedding, nor is the merger the moment you sign all the documents to make it official. You must change your focus from getting the deal done to making the partnership viable over the long haul.

    As a leader, you will need to begin to understand how to decode, translate and contextualize the overt messages and publicly available information about your potential partner or your new partner. Unless key players from both organizations learn to read the deeper meanings that the other side's culture communicates, then mutual working relations remain under threat.

    You will also need to develop a prudent, yet aggressive and solid transition plan when it comes to combining the two cultures. The plan must generate a road map outlining what needs to occur by when, and who will make each step happen from the human system integration perspective. Good project management is what we are talking about. You must be able to measure and track your progress. This cannot occur when you rely on your gut rather than on hard-core data. A process like Cultural Due Diligence provides you with that data.

    Our experience shows that conducting an early and thorough assessment of organizational culture can help the acquiring company forecast the deal and manage cultural issues before they become bottlenecks and diminish deal value.

    Facts and statistics on the role of culture in M&A activity:

    • An independent study commissioned by New York based law firm, Wachtell, Lipton Rosen & Katz on merger and acquisition activity in the banking industry, found 7 common factors that affected M&A success. 4 of those factors were culturally related.
    • 2004 Chaos Report, produced by the Standish Group found that only 34% of information technology projects achieve desired results. The remaining 66% of projects were found to experience two common issues:
    • 1. Issues in problem solving or data gathering at project onset
    • 2. The most significant factor impacting success revolved around a lack of employee or team commitment to implementation
    • It has been proven that nearly 75% of merger and acquisitions fail. Failure is defined as not meeting their strategic or financial goals in a specified time frame. Using this bench

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