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Hub You - Crouching Tiger - Hidden Message
Meet George Glover. Practical, quirky, intelligent, down to earth and last but not least, chairman/CEO of BayStar Hotels, a company that develops, acquires, operates and sells hotels in the United States.In his over 30 years of experience, Glover has worked in several facets of the hotel industry, and has had jobs as a bellho
GP: And what happened?
Mr O: Well they all looked at
Every time the phone rings, every time you hear that tentative hello, every time a customer walks through the door is your opportunity to make a human connection. The words that you say and the way that you say them create an opportunity for joy. The connection that comes from two people speaking and listening to each other can
Mr C Onfusion, the owner of Oh No Ltd sits waiting to be called forward in the surgery waiting room.
Receptionist: Mr Onfusion, The Business GP will see you now.
Mr O: Thank you.
Mr O makes his way down to the door of his Business GP. Come in says a friendly voice in response to his assertive knock.
GP: Good morning Clive, how may I help you?
Mr O: Well I
.er
..um
it is a little embarrassing.
GP: Clive (smiling and leaning forward), you are amongst friends, please feel free to express yourself.
Mr O: I know that (looking worried), but nobody seems to understand me.
GP: (Leaning forward) Please carry on.
Mr O: Let me explain. The other day
.
GP: (Nods)
Mr O:
.I was sat with my operations team. I asked them to submit a report to me explaining why the ERP system was not demonstrating the ROI we needed. Why the e-CRM component was not showing an increased rate of acquisition and retention, and growing our AWOP, ARP and GP.
GP: And what happened?
Mr O: Well they all looked at
Marketing plays on human frailty.We live in a frenetic world and we are being brutally manipulated.Every day literally and digitally thousands of messages, some overt and some subliminal, are being shot into our brains.Our minds are being cleansed of rational thought and action and pushed to impulsiveness by cle
Mr O makes his way down to the door of his Business GP. Come in says a friendly voice in response to his assertive knock.
GP: Good morning Clive, how may I help you?
Mr O: Well I
.er
..um
it is a little embarrassing.
GP: Clive (smiling and leaning forward), you are amongst friends, please feel free to express yourself.
Mr O: I know that (looking worried), but nobody seems to understand me.
GP: (Leaning forward) Please carry on.
Mr O: Let me explain. The other day
.
GP: (Nods)
Mr O:
.I was sat with my operations team. I asked them to submit a report to me explaining why the ERP system was not demonstrating the ROI we needed. Why the e-CRM component was not showing an increased rate of acquisition and retention, and growing our AWOP, ARP and GP.
GP: And what happened?
Mr O: Well they all looked at
A holistic business approach is a relatively new concept that is increasingly being accepted by the business world. To be a business that uses holistic techniques, it means that the entire organization is considered in its processes and policies, as opposed to focusing only on its specific components. By using the holistic approac
GP: Clive (smiling and leaning forward), you are amongst friends, please feel free to express yourself.
Mr O: I know that (looking worried), but nobody seems to understand me.
GP: (Leaning forward) Please carry on.
Mr O: Let me explain. The other day .
GP: (Nods)
Mr O: .I was sat with my operations team. I asked them to submit a report to me explaining why the ERP system was not demonstrating the ROI we needed. Why the e-CRM component was not showing an increased rate of acquisition and retention, and growing our AWOP, ARP and GP.
GP: And what happened?
Mr O: Well they all looked at
Have you noticed that one of the aisles in your local supermarket or Wal-mart is now reserved for $1 items? Even though same item, under a different brand name, may be available for a higher price elsewhere in the same store?If so, youre not alone. Dollar store franchises have been among the fastest-growing segment of the
Mr O: Let me explain. The other day .
GP: (Nods)
Mr O: .I was sat with my operations team. I asked them to submit a report to me explaining why the ERP system was not demonstrating the ROI we needed. Why the e-CRM component was not showing an increased rate of acquisition and retention, and growing our AWOP, ARP and GP.
GP: And what happened?
Mr O: Well they all looked at
A few years ago I was sitting in my office at the hotel in which I worked wondering why it was 11:00 p.m. and I was still at work and not at home with my family. It was winter in Massachusetts cold, dark and dreary. The Night Manager arrived about 11:30 p.m. and I drove home on desolate streets and crawled into bed exhausted. I
GP: And what happened?
Mr O: Well they all looked at me blankly.
GP: I wonder why? (Looking blankly still)
Mr O: What do you mean?
GP: Well I am not sure if the problem is the ECG, BP, BCG, TB or even the HDTV.
Mr O: (Sits back, looks, and pauses for a moment) Pardon?
GP: Well at least I know the problem.
Mr O: You do what is it?
GP: You have an acute case of jargonitus it hits many senior managers in many businesses.
Mr O: Is it serious?
GP: It can be but I can help.
The GP takes out his notepad and starts writing. Taking a few seconds to carefully craft something. Mr O tries to see what is being written but it is too well shielded, so he waits patiently.
After a minute the GP presents him with a piece of paper.
ARP+ROI+ERP+AWOP+GP = Jargonitus
Mr O: (Looking puzzled) Jargonitus???
GP: Yes a disease of the business executive. The abili
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