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  • Hub You - Decision Support Systems, Part 4 – DSS Evolution

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    Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals. Even what blocks their efficiency and growth (blind spots) is different. Davis, Kingsley & Company has conducted hundreds of interviews and there are four strong themes that always emerge.>Additional business processes are selected to be monitored. The data warehouse is extended with facts on the additional business processes
  • New ways to analyze and drill down on the enriched data
  • New reports which combine data from different process areas (drill across mechanism) are developed
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    The evolution path of a DSS system, varies according to the priorities of each Business.

    Development and maturity stages of a DSS system, are the following:

    • Initially, certain critical business processes are selected to be monitored vis-?-vis their performance
    • a data quality mechanism is developed. In order to produce quality information, quality input data are needed.
    • A data warehouse which can produce multidimensional views of the selected business processes, is implemented
    • Standard business process performance reports, are developed
    • Tools for the analysis of multidimensional data (OLAP tools) and the ad-hoc analysis of data, are used
    • Predictive models on areas of interest are developed
    If a Business aims at developing predictive capability to support the evaluation of future actions, it shall prioritize the development of such models, even without the implementation of a data warehouse, just by using files or data extracted from operational systems. All DSS functionality categories are developed and matured, as the Business evaluates the benefit derived of each investment:
    • Processes to extract data from operational systems, mature and become more automated
    • Additional business processes are selected to be monitored. The data warehouse is extended with facts on the additional business processes
    • New ways to analyze and drill down on the enriched data
    • New reports which combine data from different process areas (drill across mechanism) are developed
    • <
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      developed. In order to produce quality information, quality input data are needed.
    • A data warehouse which can produce multidimensional views of the selected business processes, is implemented
    • Standard business process performance reports, are developed
    • Tools for the analysis of multidimensional data (OLAP tools) and the ad-hoc analysis of data, are used
    • Predictive models on areas of interest are developed
    If a Business aims at developing predictive capability to support the evaluation of future actions, it shall prioritize the development of such models, even without the implementation of a data warehouse, just by using files or data extracted from operational systems. All DSS functionality categories are developed and matured, as the Business evaluates the benefit derived of each investment:
    • Processes to extract data from operational systems, mature and become more automated
    • Additional business processes are selected to be monitored. The data warehouse is extended with facts on the additional business processes
    • New ways to analyze and drill down on the enriched data
    • New reports which combine data from different process areas (drill across mechanism) are developed
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      ional data (OLAP tools) and the ad-hoc analysis of data, are used
    • Predictive models on areas of interest are developed
    If a Business aims at developing predictive capability to support the evaluation of future actions, it shall prioritize the development of such models, even without the implementation of a data warehouse, just by using files or data extracted from operational systems. All DSS functionality categories are developed and matured, as the Business evaluates the benefit derived of each investment:
    • Processes to extract data from operational systems, mature and become more automated
    • Additional business processes are selected to be monitored. The data warehouse is extended with facts on the additional business processes
    • New ways to analyze and drill down on the enriched data
    • New reports which combine data from different process areas (drill across mechanism) are developed
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      tion of a data warehouse, just by using files or data extracted from operational systems. All DSS functionality categories are developed and matured, as the Business evaluates the benefit derived of each investment:
      • Processes to extract data from operational systems, mature and become more automated
      • Additional business processes are selected to be monitored. The data warehouse is extended with facts on the additional business processes
      • New ways to analyze and drill down on the enriched data
      • New reports which combine data from different process areas (drill across mechanism) are developed
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        >Additional business processes are selected to be monitored. The data warehouse is extended with facts on the additional business processes
      • New ways to analyze and drill down on the enriched data
      • New reports which combine data from different process areas (drill across mechanism) are developed
      • Quality of predictive models (the ability to produce a sufficient level of prediction) is evaluated based on the business results. Models are improved based on the feedback received.
      • Predictive capability on new business areas is developed
      At the same time, a new culture on information quality and information driven decision making, is cultivated. The Business is gradually deriving more value from the DSS system, given that:

      • quality of data stored in the data warehouse is gradually improving
      • larger subject areas are supported by the DSS
      • a higher number of Users is accessing and using the information which is produced
      • information is gradually perceived as more reliable and a single version of truth is gradually achieved
      Copyright 2006 – Kostis Panayotakis

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