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Hub You - 9 Tips for Management Success: Skills Necessary to be an Effective Boss
Customer Service - More Than 100 Surefire Ways to Lose Your Customers
Some people are saying that customer service is the pits these days with surly sales people leading the way. Just in case you haven't conceived of every method to further alienate your clientele, we have come up with a list of ideas that are certain to drive customers away from your business. With tongue firmly planted in cheek, we offer the following tips to you:Customer Service in General:1. A closed mouth gathers no foot…speak boldly!2. When the only customer service tools you have to work with is an axe, you will have hours filled with fun.3. Try to come to an amicable conclusion…the place where you and the customer both got tired of arguing.4. An irate customer is its own reward. Make someone's day.5. Freely and frequently tell customers that you HATE your job.6. Only provide one-word answers when customers ask questions.7. If you
usiness owner, an Some people are saying that customer service is the pits these days with surly sales people leading the way. Just in case you haven't conceived of every method to further alienate your clientele, we have come up with a list of ideas that are certain to drive customers away from your business. With tongue firmly planted in cheek, we offer the following tips to you:Customer Service in General:1. A closed mouth gathers no foot…speak boldly!2. When the only customer service tools you have to work with is an axe, you will have hours filled with fun.3. Try to come to an amicable conclusion…the place where you and the customer both got tired of arguing.4. An irate customer is its own reward. Make someone's day.5. Freely and frequently tell customers that you HATE your job.6. Only provide one-word answers when customers ask questions.7. If you
The Secret Ingredient of a Great Job
A cartoonist, a magician, and a dolphin trainer walk into a bar…Certain job titles seem to ooze fun. But I have a hard time imagining very many jobs that can’t be made fun with just a little bit of effort.My wife Kim and I were in California for a series of speaking engagements. We were able to spend a few days out and about in the San Francisco area before hunkering down and getting some work done in our hotel room. We saw many examples of people who had fairly ordinary (and even mundane) jobs, but who interjected a level of fun into their work.We bought an all-day pass for the cable cars, giving us many opportunities to witness quite a few different operators. First of all, as romantic as it may sound to be a cable car operator in San Francisco, it’s a pretty monotonous job. You’re collecting fares, handling the grips, traversing the same route back and forth, all day long. B
Would you like to improve on your management skills? Whether you are a business owner, an A cartoonist, a magician, and a dolphin trainer walk into a bar…Certain job titles seem to ooze fun. But I have a hard time imagining very many jobs that can’t be made fun with just a little bit of effort.My wife Kim and I were in California for a series of speaking engagements. We were able to spend a few days out and about in the San Francisco area before hunkering down and getting some work done in our hotel room. We saw many examples of people who had fairly ordinary (and even mundane) jobs, but who interjected a level of fun into their work.We bought an all-day pass for the cable cars, giving us many opportunities to witness quite a few different operators. First of all, as romantic as it may sound to be a cable car operator in San Francisco, it’s a pretty monotonous job. You’re collecting fares, handling the grips, traversing the same route back and forth, all day long. B
Job Hunting Tips: Assessing Personal Value
A week out of work is a vacation. You can sleep late in the morning, revel in your newly found free time, shop when the stores are empty, and get around to those chores you have been putting off for too long.Three weeks out of work and you are still relaxed. There is a new and better position waiting out there and you just need to get around to finding it.Six weeks out of work and you are getting anxious. Fifty resumes have vanished into a black hole and the telephone refuses to ring.Twelve weeks out of work and panic starts to set in. You review your recent efforts to find work and seem to be doing all the right things. You start to doubt yourself: Am I too old? Are my skills outdated? Are the industries I know all dying? Are there any decent jobs out there? Is there something wrong with me? Does nobody need me?Take a deep breath and remind yourself that no matter what optimisti
improve on your management skills? Whether you are a business owner, an A week out of work is a vacation. You can sleep late in the morning, revel in your newly found free time, shop when the stores are empty, and get around to those chores you have been putting off for too long.Three weeks out of work and you are still relaxed. There is a new and better position waiting out there and you just need to get around to finding it.Six weeks out of work and you are getting anxious. Fifty resumes have vanished into a black hole and the telephone refuses to ring.Twelve weeks out of work and panic starts to set in. You review your recent efforts to find work and seem to be doing all the right things. You start to doubt yourself: Am I too old? Are my skills outdated? Are the industries I know all dying? Are there any decent jobs out there? Is there something wrong with me? Does nobody need me?Take a deep breath and remind yourself that no matter what optimisti
Medical Representative Sales Jobs For Any Age
From time to time, I meet people working in the healthcare field and end up talking about possible careers in medical sales since they often find out that I spend many years working for pharmaceutical companies. Recently, one such individual was a nurse I met at a public speaking meeting. Like others I met in her field, she was considering a career change and asked me whether her age would be a negative factor in getting hired for medical representative sales jobs. She was probably in her late thirties or early forties. She must have noticed that many of the medical representatives she sometimes see at her hospital are younger looking. I told her that people in all adult age groups can start new careers in medical sales.Although it is true that many medical companies seem to like hiring young people for their sales forces, many firms also prefer more mature individuals. Some companies will hire pe
nagement skills? Whether you are a business owner, an From time to time, I meet people working in the healthcare field and end up talking about possible careers in medical sales since they often find out that I spend many years working for pharmaceutical companies. Recently, one such individual was a nurse I met at a public speaking meeting. Like others I met in her field, she was considering a career change and asked me whether her age would be a negative factor in getting hired for medical representative sales jobs. She was probably in her late thirties or early forties. She must have noticed that many of the medical representatives she sometimes see at her hospital are younger looking. I told her that people in all adult age groups can start new careers in medical sales.Although it is true that many medical companies seem to like hiring young people for their sales forces, many firms also prefer more mature individuals. Some companies will hire pe
Business And Heart
Business must be tampered with heart and care for environment and others. Failure to do so, will lead to all kinds of problems.Take for example, the global warming and earth changes are direct effects of this lack of care. Many of us simply did not cared enough to keep the environment from deteriorating. Businesses focussed purely on profit-making are just not good enough.In my view, we should not assume that mankind is central to the world. A human-based economic system should ideally also take into account the well-being of the entire ecosystem.Perhaps, economy should not be only about human beings. We tend to see from a rather narrow perspective and believe that money-making has little or nothing to do with the welfare of the Earth and the ecosystem. But the fact is we humans do take sustenance from the atmosphere, animal and plant kingdoms; therefore we are dependent upon other spec
hether you are a business owner, an Business must be tampered with heart and care for environment and others. Failure to do so, will lead to all kinds of problems.Take for example, the global warming and earth changes are direct effects of this lack of care. Many of us simply did not cared enough to keep the environment from deteriorating. Businesses focussed purely on profit-making are just not good enough.In my view, we should not assume that mankind is central to the world. A human-based economic system should ideally also take into account the well-being of the entire ecosystem.Perhaps, economy should not be only about human beings. We tend to see from a rather narrow perspective and believe that money-making has little or nothing to do with the welfare of the Earth and the ecosystem. But the fact is we humans do take sustenance from the atmosphere, animal and plant kingdoms; therefore we are dependent upon other spec
Customer Service at Wal-Mart: Try It!
We can all learn a lot from the World’s largest employer on how to run a business. Wal-Mart seems to get the program and understand all aspects of their business; from distribution to customer service. Speaking of customer service, Wal-Mart does an excellent job in customer service, they really do.If you need to return something they have a great return policy. If you need help in their store they have a podium set up in the middle of the main isle behind the cashier area. For those that argue the Wal-Mart does not have good customer service I beg to differ.In fact, if you do not believe me why not try out their customer service yourself. If there is an item you cannot find asked a clerk. If you have a question about Wal-Mart go to the podium in the middle of the store and ask them a question. They will stop what they're doing an answer your question directly.But don't take my word f
usiness owner, an executive, mid level manager, or beginning supervisor you can develop yo
We can all learn a lot from the World’s largest employer on how to run a business. Wal-Mart seems to get the program and understand all aspects of their business; from distribution to customer service. Speaking of customer service, Wal-Mart does an excellent job in customer service, they really do.If you need to return something they have a great return policy. If you need help in their store they have a podium set up in the middle of the main isle behind the cashier area. For those that argue the Wal-Mart does not have good customer service I beg to differ.In fact, if you do not believe me why not try out their customer service yourself. If there is an item you cannot find asked a clerk. If you have a question about Wal-Mart go to the podium in the middle of the store and ask them a question. They will stop what they're doing an answer your question directly.But don't take my word f
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