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Hub You - Leadership - 12 Ways To Tell Your People They're Important
Planning a Memorable Corporate Theme Party t may be a book, it may be a CD set, it may be a Community College course – it does not have to be expensive and time consuming, but the act of creating added value through the investment of personal effort supported by organizational resources is a powerful way to say you care.For this year’s corporate theme party, let’s travel back in time to the roaring twenties when prohibition, gambling, and gangsters ruled the world. Try to select a venue for the corporate get together that has a great 20s feel, a genuine art deco kind of location, if at all possible. Otherwise, consider a warehouse look that can be transformed into just about anything you want. As the guests enter the party location, have a big “goon” in a zoot suit who is looking at them through a small window in the door – just like in all the Hollywood pictures they have seen. Choose a fun phrase as a catch phrase to allow passage. Maybe something generic like “Corporate Z i Way #10 – Respect your people's time – it's their most valuable asset. Start meetings on time, end them on time, keep meeting commitments. Do what you have to do to ensure your people have access to as much of their work time as possible. Way #11– Keep the rules and policies to an absolute minimum. If you have a workable set of cultural and organizational “Way’s Of Doing Things” you have the basis for treating your people with individual regard. If you have managers that are not comfortable doing that, either they ch The High Cost of Turnover
Turnover issues can affect your company’s profitability, customer loyalty, sales, productivity, and employee morale. Below are examples of turnover costs from some reliable sources:1/3 of a new hire’s annual salary or wage Department of Labor Nonprofessional position - 1.5 times the person’s annual salary Professional position - 2.4 times the person’s annual salary Rutgers University - Graduate School of BusinessThere's an old saying” “Your actions shout so loud I can't hear what you're saying.” Many managers feel constrained by the rules and regulations of their organizations. They feel that their hands are tied when it comes to rewarding their people – that their actions are controlled by others, and there is little of any real value they can do to motivate their people. Leaders understand that recognition and reward applied on a one on one level is essential to success. They understand the greatest sense of accomplishment and importance often comes from non – monetary actions and rewards, and from positive recognition from the person who is the boss. What are the ways to make your people know they are important? Way #1 – You have to believe the work performed by your people is important. This may sound pretty basic, but if you do not really believe that, there is simply no way you can convince your people that what they do is important.. How often have your heard – or been guilty of saying – or thinking – “Oh, she’s just the receptionist” or, “He's just the janitor” or “They're just trainees” or “They're just a staff weenie”? Way #2 – Expect the best from everyone, and settle for nothing less. Nothing makes people feel more important than high expectations for their performance. Just make sure they share in setting the expectations. Way #3 – Create goals that are shared and that show the tie in of individual work with the success of the organization. Way #4 – Select the best – in every opening you have. Use every tool you can to ensure that you have made a good decision on who you select.. Your people watch carefully to see who you pick – involve them in the selection process. If your actions communicate that you are not careful about who you select, your people will see that as a direct reflection on themselves. Way #5 – Make sure you are your people’s institutional champion! What's that mean? When their pay is wrong, you act to get it right. When their reviews are scheduled, you act to ensure they are done accurately and on time. When their raises are due, you make sure they are handled properly and on time. Jealously guard your relationship as the go to person for your people – the institutional support people can help, but you are the person you want your people to seek out. Way #6– Be absolutely intolerant of unsafe, disruptive or other negative behaviors. Act on them quickly and decisively, and never let your people see you knowingly ignore a bad situation. It will not go away, regardless how much “wish'in and hop'in and pray'in” you might do. Way #7 – Remember that trust and respect are not the same thing as being liked. It is nice to be liked, it is absolutely essential that your people trust and respect you. As a comedian said: “If you want to be liked, get a dog.” Way #8 - Cultivate a climate of civility for your people. In your relationships with your people, ensure your actions and theirs reflect a fundamental respect for each other, and for all the others they come in contact with. Way #9 –Get everyone of your people some form of self development activity on a regular basis. It may be a seminar, it may be tuition refund, it may be a book, it may be a CD set, it may be a Community College course – it does not have to be expensive and time consuming, but the act of creating added value through the investment of personal effort supported by organizational resources is a powerful way to say you care. Way #10 – Respect your people's time – it's their most valuable asset. Start meetings on time, end them on time, keep meeting commitments. Do what you have to do to ensure your people have access to as much of their work time as possible. Way #11– Keep the rules and policies to an absolute minimum. If you have a workable set of cultural and organizational “Way’s Of Doing Things” you have the basis for treating your people with individual regard. If you have managers that are not comfortable doing that, either they cha Parity Busters ant. This may sound pretty basic, but if you do not really believe that, there is simply no way you can convince your people that what they do is important.. How often have your heard – or been guilty of saying – or thinking – “Oh, she’s just the receptionist” or, “He's just the janitor” or “They're just trainees” or “They're just a staff weenie”?In reality, your company’s products and/or services are very likely perceived by the marketplace as a commodity. In many cases where you’ve won market share, it is likely due to the fact that your account managers were better networked or better liked, were more persistent, or your main competitors simply blew the account, handing you the business. Unfortunately, these scenarios are the exception. The rule is that it can take some dumb luck, and a great deal of time, too.Everything today seems to be moving faster. And that means that even when you develop new products or services, competition is responding more quickly. So, how do you differentiate in this en Way #2 – Expect the best from everyone, and settle for nothing less. Nothing makes people feel more important than high expectations for their performance. Just make sure they share in setting the expectations. Way #3 – Create goals that are shared and that show the tie in of individual work with the success of the organization. Way #4 – Select the best – in every opening you have. Use every tool you can to ensure that you have made a good decision on who you select.. Your people watch carefully to see who you pick – involve them in the selection process. If your actions communicate that you are not careful about who you select, your people will see that as a direct reflection on themselves. Way #5 – Make sure you are your people’s institutional champion! What's that mean? When their pay is wrong, you act to get it right. When their reviews are scheduled, you act to ensure they are done accurately and on time. When their raises are due, you make sure they are handled properly and on time. Jealously guard your relationship as the go to person for your people – the institutional support people can help, but you are the person you want your people to seek out. Way #6– Be absolutely intolerant of unsafe, disruptive or other negative behaviors. Act on them quickly and decisively, and never let your people see you knowingly ignore a bad situation. It will not go away, regardless how much “wish'in and hop'in and pray'in” you might do. Way #7 – Remember that trust and respect are not the same thing as being liked. It is nice to be liked, it is absolutely essential that your people trust and respect you. As a comedian said: “If you want to be liked, get a dog.” Way #8 - Cultivate a climate of civility for your people. In your relationships with your people, ensure your actions and theirs reflect a fundamental respect for each other, and for all the others they come in contact with. Way #9 –Get everyone of your people some form of self development activity on a regular basis. It may be a seminar, it may be tuition refund, it may be a book, it may be a CD set, it may be a Community College course – it does not have to be expensive and time consuming, but the act of creating added value through the investment of personal effort supported by organizational resources is a powerful way to say you care. Way #10 – Respect your people's time – it's their most valuable asset. Start meetings on time, end them on time, keep meeting commitments. Do what you have to do to ensure your people have access to as much of their work time as possible. Way #11– Keep the rules and policies to an absolute minimum. If you have a workable set of cultural and organizational “Way’s Of Doing Things” you have the basis for treating your people with individual regard. If you have managers that are not comfortable doing that, either they ch Life Lesson: Some Thoughts On Work sion on who you select.. Your people watch carefully to see who you pick – involve them in the selection process. If your actions communicate that you are not careful about who you select, your people will see that as a direct reflection on themselves.Most everyone spends a good portion of their days putting their hand to something that will generate the resources they have decided they need, to live the life they have decided they want.What puzzles me though, is why so many people pick something to put their hand to that leaves them feeling empty inside.It is really the state of things that we all must grit our teeth and go to work? It is really the state of things that we die a little each morning only to be jolted back alive when we leave the office?I know a man who is a very senior investment advisor.-He hates it.-He makes an above average amount of money.-He keep Way #5 – Make sure you are your people’s institutional champion! What's that mean? When their pay is wrong, you act to get it right. When their reviews are scheduled, you act to ensure they are done accurately and on time. When their raises are due, you make sure they are handled properly and on time. Jealously guard your relationship as the go to person for your people – the institutional support people can help, but you are the person you want your people to seek out. Way #6– Be absolutely intolerant of unsafe, disruptive or other negative behaviors. Act on them quickly and decisively, and never let your people see you knowingly ignore a bad situation. It will not go away, regardless how much “wish'in and hop'in and pray'in” you might do. Way #7 – Remember that trust and respect are not the same thing as being liked. It is nice to be liked, it is absolutely essential that your people trust and respect you. As a comedian said: “If you want to be liked, get a dog.” Way #8 - Cultivate a climate of civility for your people. In your relationships with your people, ensure your actions and theirs reflect a fundamental respect for each other, and for all the others they come in contact with. Way #9 –Get everyone of your people some form of self development activity on a regular basis. It may be a seminar, it may be tuition refund, it may be a book, it may be a CD set, it may be a Community College course – it does not have to be expensive and time consuming, but the act of creating added value through the investment of personal effort supported by organizational resources is a powerful way to say you care. Way #10 – Respect your people's time – it's their most valuable asset. Start meetings on time, end them on time, keep meeting commitments. Do what you have to do to ensure your people have access to as much of their work time as possible. Way #11– Keep the rules and policies to an absolute minimum. If you have a workable set of cultural and organizational “Way’s Of Doing Things” you have the basis for treating your people with individual regard. If you have managers that are not comfortable doing that, either they ch Got Tedium? How To Enjoy the Job You Have Until You Have The Job You Want aviors. Act on them quickly and decisively, and never let your people see you knowingly ignore a bad situation. It will not go away, regardless how much “wish'in and hop'in and pray'in” you might do.Visit a bookseller and you can find any number of books telling you how to find your dream job (a “dream job” search on Amazon returns 513 results), from using the Internet to using the rules of dating. Clearly, there is a large number of people who do not have their dream job and want help finding it. For most of them, however, the transition will not happen overnight, and what those books don’t share is how to enjoy the job you have in the meantime.If there’s no escaping the call of work, why not find a way to make the most of it. As mentioned in the previous article, any activity, no matter how tedious or unchallenging, can be restructured to create flow c Way #7 – Remember that trust and respect are not the same thing as being liked. It is nice to be liked, it is absolutely essential that your people trust and respect you. As a comedian said: “If you want to be liked, get a dog.” Way #8 - Cultivate a climate of civility for your people. In your relationships with your people, ensure your actions and theirs reflect a fundamental respect for each other, and for all the others they come in contact with. Way #9 –Get everyone of your people some form of self development activity on a regular basis. It may be a seminar, it may be tuition refund, it may be a book, it may be a CD set, it may be a Community College course – it does not have to be expensive and time consuming, but the act of creating added value through the investment of personal effort supported by organizational resources is a powerful way to say you care. Way #10 – Respect your people's time – it's their most valuable asset. Start meetings on time, end them on time, keep meeting commitments. Do what you have to do to ensure your people have access to as much of their work time as possible. Way #11– Keep the rules and policies to an absolute minimum. If you have a workable set of cultural and organizational “Way’s Of Doing Things” you have the basis for treating your people with individual regard. If you have managers that are not comfortable doing that, either they ch Is the IT Job Market Rising Like the Proverbial Phoenix from the Ashes? t may be a book, it may be a CD set, it may be a Community College course – it does not have to be expensive and time consuming, but the act of creating added value through the investment of personal effort supported by organizational resources is a powerful way to say you care.Maybe not quite as dramatic as that but things definitely seem to be moving in the right direction. Job security has been the mantra for many during the last five years and, just as follows a weak property market, confidence takes time to build. IT professionals however have been using this time to expand their technical skills and to try and increase their value to existing employers. At times business survival strategies have taken precedent and the axe has fallen regardless of individual expertise, but whilst it is still quite common to see announcements of lay-offs these are not hitting the head-lines like they were over recent years. It appears that technology Way #10 – Respect your people's time – it's their most valuable asset. Start meetings on time, end them on time, keep meeting commitments. Do what you have to do to ensure your people have access to as much of their work time as possible. Way #11– Keep the rules and policies to an absolute minimum. If you have a workable set of cultural and organizational “Way’s Of Doing Things” you have the basis for treating your people with individual regard. If you have managers that are not comfortable doing that, either they change or get different managers Way #12– Celebrate all the successes – create the opportunity for group recognition to happen all over the place – if Safety is an issue, create a Safety Award process that celebrates progress.Make the events frequent, and the rewards modest – but do it all the time. Frequency of awards and the opportunity for celebration are as important, actually more important, than the annual lunch or dinner or whatever. Make it fun. Make it part of your enterprise. Did you notice one thing about all 12 Ways? Not one of them deals with lots of money, or more capital, or new policies or procedures. All do require beliefs and behaviors – and they are the most challenging, most high leverage efforts we can make to improve our organizations. It's always tempting to do a feel good seminar, or buy something – or take some action that shows just how committed we are. But the truth is that the way to greater success is through a focused, day to day effort to improve the level of commitment of the people in an organization, and that takes hard work and the acceptance of change. If you can see Ways that can help you organization or your work group or yourself in this article, take them and run with them – they are the basis for successful managers becoming successful leaders.
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