method outlined here to measure the relationships your organization has developed with each other and with business units is called Social Network Analysis (SNA). While Social Network Analysis is less well known, it can be a valuable tool in evaluating the organizational ties of groups and individuals within the groups. The goal of a Social Network Analysis is to find the structure of an organization whichThere is a reason why an IT organization is successful. The quality of relationships that IT leaders develop with each other, customers, and other business units directly relate to the success that the IT organization achieves as a whole. The IT executive’s ability to build quality relationships and a bridge gaps between sales, marketing, and other lines of business can make or break IT’s success. IT value in the new economy is not about how fast an application responds, but the quality of personal relationships the CIO and IT management develop with other business units and customers. Pure technology is essentially black and white. It is the human interactions that makes or breaks many projects and initiatives. This article focuses on one method of measuring the quality of relationships that your Information Technology team develops – Social Network Analysis.

So, how do you measure the quality of relationships developed within your team? Well, the good news is you already have a good idea who your top performers and bottom performers are without using a set of metrics to figure it out. However, introducing an analysis of relationship metrics could provide you with new insight into team members. As an executive, your interactions with a manager might be drastically different than how that same manager reacts with others in the management chain. Someone who is completely open and helpful to you might not be so upfront and honest with peers. You might also discover some managers are not held in high regard by their peers, or find that a manager who flies under the radar is one of your best assets.

The method outlined here to measure the relationships your organization has developed with each other and with business units is called Social Network Analysis (SNA). While Social Network Analysis is less well known, it can be a valuable tool in evaluating the organizational ties of groups and individuals within the groups. The goal of a Social Network Analysis is to find the structure of an organization which

in the new economy is not about how fast an application responds, but the quality of personal relationships the CIO and IT management develop with other business units and customers. Pure technology is essentially black and white. It is the human interactions that makes or breaks many projects and initiatives. This article focuses on one method of measuring the quality of relationships that your Information Technology team develops – Social Network Analysis.

So, how do you measure the quality of relationships developed within your team? Well, the good news is you already have a good idea who your top performers and bottom performers are without using a set of metrics to figure it out. However, introducing an analysis of relationship metrics could provide you with new insight into team members. As an executive, your interactions with a manager might be drastically different than how that same manager reacts with others in the management chain. Someone who is completely open and helpful to you might not be so upfront and honest with peers. You might also discover some managers are not held in high regard by their peers, or find that a manager who flies under the radar is one of your best assets.

The method outlined here to measure the relationships your organization has developed with each other and with business units is called Social Network Analysis (SNA). While Social Network Analysis is less well known, it can be a valuable tool in evaluating the organizational ties of groups and individuals within the groups. The goal of a Social Network Analysis is to find the structure of an organization which

on Technology team develops – Social Network Analysis.

So, how do you measure the quality of relationships developed within your team? Well, the good news is you already have a good idea who your top performers and bottom performers are without using a set of metrics to figure it out. However, introducing an analysis of relationship metrics could provide you with new insight into team members. As an executive, your interactions with a manager might be drastically different than how that same manager reacts with others in the management chain. Someone who is completely open and helpful to you might not be so upfront and honest with peers. You might also discover some managers are not held in high regard by their peers, or find that a manager who flies under the radar is one of your best assets.

The method outlined here to measure the relationships your organization has developed with each other and with business units is called Social Network Analysis (SNA). While Social Network Analysis is less well known, it can be a valuable tool in evaluating the organizational ties of groups and individuals within the groups. The goal of a Social Network Analysis is to find the structure of an organization which

executive, your interactions with a manager might be drastically different than how that same manager reacts with others in the management chain. Someone who is completely open and helpful to you might not be so upfront and honest with peers. You might also discover some managers are not held in high regard by their peers, or find that a manager who flies under the radar is one of your best assets.

The method outlined here to measure the relationships your organization has developed with each other and with business units is called Social Network Analysis (SNA). While Social Network Analysis is less well known, it can be a valuable tool in evaluating the organizational ties of groups and individuals within the groups. The goal of a Social Network Analysis is to find the structure of an organization which

method outlined here to measure the relationships your organization has developed with each other and with business units is called Social Network Analysis (SNA). While Social Network Analysis is less well known, it can be a valuable tool in evaluating the organizational ties of groups and individuals within the groups. The goal of a Social Network Analysis is to find the structure of an organization which includes information on how organizations are run, how problems are solved, alliances, informal subgroups, and how well individuals achieve their goals.

The foundation of SNA is based on viewing social relationships in terms of individuals (nodes) and relationships between individuals (ties). Each node can have many ties of varying types with other nodes in the network. To gather the node and tie information, a set of simple questions is administered to the individuals aimed at identifying their positive and negative connections. Examples are: Who do you look to for advice? With whom do you discuss personal matters? Who do you report too? Who are your most valuable subordinates? From whom must you obtain buy-in? Who is your most difficult contact? After gathering nodes and tie data within an organization, a social diagram is constructed showing a graphical representation of all nodes and associated ties.

Once data is gathered, a social diagram can be constructed and analyzed. Valuable information can be found which can lead to a better understanding of who the key players are in your organization, who is holding the organization back, who holds influence with others, how decisions are made, how information flows, who trusts who, and who is in the decision making loop. Another key benefit of Social Network Analysis is that it can reveal how informal networks that are key to an organization’s success can differ from official reporting charts and how actual decision making processes differ from previous assumptions.

Organizations who have used Social Network Analysis have reported that they disco