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Hub You - A Look Into The Future Of The Headset Industry In North America And Beyond
It was nice to see Tony Blair step up yesterday and condemn the actions of Iran in the Middle East. A few weeks ago, I spoke of the tensions in the region leading to higher oil prices. I am afraid that after what has happened in Iraq, the political will needed to deal with Iran will not be present.Either way, in my humble opinion, oil moves higher longer term. Since I spoke of the Democrats and oil prices a few weeks back, not only has Iraq been on the cusp of full civil war, but the Palestinians now appear to be going at it. Hamas and Fatah can only agree that they hate Jews. Al Qaeda's second in command wants armed struggle with Israel and the West. They also want Hamas to be in accord with that goal.Oh and I forgot, Lebanon is still in flux. Politic
From a financial viewpoint, the adoption and use of headsets by "knowledge workers" has been shown to increase employee productivity and efficiency by an average of 23.5% (see attached Plantronics White Paper). The financial ROI on the purchase of a headset for employees in Accounting, Marketing, HR, Engineering, Administration or Mid-level Managerial functions when compared to the increase in productivity, decrease in employee absenteeism due to fatigue and "handset usage" in conjunction with telephone usage will insure that within the next 20 years, the majority of all "knowledge workers" will consider their headset as integral to their job as a computer, calculator, or phone.
As a result of our market research, the industry is ripe for a consulting firm to focus exclusively on the headset industry. There are many established consulting firms that focus on assisting their customers on telecommunications billing, or consult on the purchasing and
It started in 1995 in San Jose, California. Computer programmer Pierre Omidyar and his wife decided to trade collectible goods using the Internet. Pierre founded a web site, "Auctionweb," where traders could meet to sell their goods to other collectors, all within an environment of professional trust. Auctionweb was later renamed eBay (with a lower-case “e”).Within 10 years, eBay.com has grown into the largest and most successful online business model in history. Today, tens of millions of people converge daily at eBay.com and eBaymotors.com to buy and sell millions of dollars in new and used merchandise.From simple products like old Monopoly games and used Elvis records to wholesale electronics and digital cameras to exotic motor vehicles and real est
The Call and Contact Center market while mature is experiencing rebirth in North America, as well as continued growth overseas. According to a recent study by the Incoming Calls Management Institute, Inc. (ICMI), there are currently 50,600 Call Centers in the United States containing 2.86 million agent positions. Additionally in Canada there are approximately 4,500 Call Centers with 212,000 agent positions. In North America alone, this is in excess of 3 million agent positions with an estimated 2.4 employee shifts of operation in these centers – which is approximately 7.4 million Call and Contact Center Agents – with over 97 percent of these agents currently identified as headset users in North America. Additionally there are over 1 million agent positions overseas devoted exclusively to servicing the U.S. market. That market is expected to continue to grow over the next several years.
Companies looking to outsource BPO functions are on the rise. Many of these outsourcing contracts will be awarded to companies with call centers in India. India expects to have 20 million call center related jobs by 2008 filling 81,000 call centers.
However, growth is also expected in North America where companies sensitive to customer concerns about off-shore call centers handling personal and financial information are causing an increase in domestic outsourcing. According to Datamonitor, PLC, and industry tracking service, there are 1,075 call centers employing 295,000 people with an annual payroll of $4.88 billion.
There is an incredible opportunity for knowledgeable and dependable headset suppliers and vendors to work with U.S. corporations on a domestic or global basis with the opportunities for assistance in bringing industry expertise to outsourced locations in conjunction with in-house operations for a cohesive product strategy for a growing corporate client base.
Suppliers who will survive the future must be able to offer a complete offering of services to both Call and Contact Center users as well as assist in a cost-effective implementation and usage of headsets within the entire organization.
This moving of the usage of headsets out of the Call and Contact Center and in specialized job functionality has caused an explosion in the overall acceptance of headset usage in the office. However, most of the traditional "headset distribution" specialists are still pursuing the volume based Call and Contact Center customers leaving the majority of "new adopters" of headsets to rely on the catalog and office products suppliers to procure their headsets. While this proliferation and availability of headset products in the market has benefited these retail and e-commerce suppliers, many customers do not find the same level of satisfaction as would be found in working with organizations who are well-versed at recommending products and assisting in the integration of these hands-free products that meet each particular workers' application.
Another consideration is the fast-growing usage of headsets with cell phones. With more and more state and local governments mandating "hands-free" use of cell phones when in transit, a traditional barrier to headset usage is rapidly breaking down. Organizations need to be poised to help transition those cell phone users to satisfied headset users in the workplace. Additionally, as many Fortune 100 companies continue to decentralize to be able to attract workers from diverse geographic areas of the U.S., more regional and branch offices are in need of attention in supplying headsets and related services on a smaller basis. At present, many of those offices are relying on the office supply channel to procure their hands-free communications products, but are limited in choice to the number of SKUs at their local retail outlet.
From a financial viewpoint, the adoption and use of headsets by "knowledge workers" has been shown to increase employee productivity and efficiency by an average of 23.5% (see attached Plantronics White Paper). The financial ROI on the purchase of a headset for employees in Accounting, Marketing, HR, Engineering, Administration or Mid-level Managerial functions when compared to the increase in productivity, decrease in employee absenteeism due to fatigue and "handset usage" in conjunction with telephone usage will insure that within the next 20 years, the majority of all "knowledge workers" will consider their headset as integral to their job as a computer, calculator, or phone.
As a result of our market research, the industry is ripe for a consulting firm to focus exclusively on the headset industry. There are many established consulting firms that focus on assisting their customers on telecommunications billing, or consult on the purchasing and i
Shopping for life insurance quotes online lets you compare costs and coverage without ever leaving your home. If you're looking to save money by finding the best deal on term life insurance in Florida, then shopping online is a good place to start.The Internet is a great place to find affordable insurance. Whether you're looking for life, health, auto, or homeowners insurance you can generally find some of the best prices online. By filling out one easy form you get quotes from multiple insurance companies. All you have to do is compare the quotes you get to find the best deal.When you shop online for life insurance, there is no pressure to buy. The information is given to you onscreen or delivered to your email address. Once you get your insurance quo
Companies looking to outsource BPO functions are on the rise. Many of these outsourcing contracts will be awarded to companies with call centers in India. India expects to have 20 million call center related jobs by 2008 filling 81,000 call centers.
However, growth is also expected in North America where companies sensitive to customer concerns about off-shore call centers handling personal and financial information are causing an increase in domestic outsourcing. According to Datamonitor, PLC, and industry tracking service, there are 1,075 call centers employing 295,000 people with an annual payroll of $4.88 billion.
There is an incredible opportunity for knowledgeable and dependable headset suppliers and vendors to work with U.S. corporations on a domestic or global basis with the opportunities for assistance in bringing industry expertise to outsourced locations in conjunction with in-house operations for a cohesive product strategy for a growing corporate client base.
Suppliers who will survive the future must be able to offer a complete offering of services to both Call and Contact Center users as well as assist in a cost-effective implementation and usage of headsets within the entire organization.
This moving of the usage of headsets out of the Call and Contact Center and in specialized job functionality has caused an explosion in the overall acceptance of headset usage in the office. However, most of the traditional "headset distribution" specialists are still pursuing the volume based Call and Contact Center customers leaving the majority of "new adopters" of headsets to rely on the catalog and office products suppliers to procure their headsets. While this proliferation and availability of headset products in the market has benefited these retail and e-commerce suppliers, many customers do not find the same level of satisfaction as would be found in working with organizations who are well-versed at recommending products and assisting in the integration of these hands-free products that meet each particular workers' application.
Another consideration is the fast-growing usage of headsets with cell phones. With more and more state and local governments mandating "hands-free" use of cell phones when in transit, a traditional barrier to headset usage is rapidly breaking down. Organizations need to be poised to help transition those cell phone users to satisfied headset users in the workplace. Additionally, as many Fortune 100 companies continue to decentralize to be able to attract workers from diverse geographic areas of the U.S., more regional and branch offices are in need of attention in supplying headsets and related services on a smaller basis. At present, many of those offices are relying on the office supply channel to procure their hands-free communications products, but are limited in choice to the number of SKUs at their local retail outlet.
From a financial viewpoint, the adoption and use of headsets by "knowledge workers" has been shown to increase employee productivity and efficiency by an average of 23.5% (see attached Plantronics White Paper). The financial ROI on the purchase of a headset for employees in Accounting, Marketing, HR, Engineering, Administration or Mid-level Managerial functions when compared to the increase in productivity, decrease in employee absenteeism due to fatigue and "handset usage" in conjunction with telephone usage will insure that within the next 20 years, the majority of all "knowledge workers" will consider their headset as integral to their job as a computer, calculator, or phone.
As a result of our market research, the industry is ripe for a consulting firm to focus exclusively on the headset industry. There are many established consulting firms that focus on assisting their customers on telecommunications billing, or consult on the purchasing and
Schools, whether they be elementary, middle, or high, have three things in common; studies, fun, and fundraising. Most all schools rely on fundraising to bring in extra income to support activities like trips, special projects and sports.When having a school fundraiser, there are three points to keep in mind. How much effort will it take to run the event? In schools student schedules are tight – the less work involved, the better. What will you need to carry out the fundraiser? Resources should be readily available and minimal. How long will the fundraiser be? Usually, the shorter the duration is, the better.There are literally hundreds of fundraising ideas for schools. They can be as easy as selling candy and scratch off cards (donor scratches of
There is an incredible opportunity for knowledgeable and dependable headset suppliers and vendors to work with U.S. corporations on a domestic or global basis with the opportunities for assistance in bringing industry expertise to outsourced locations in conjunction with in-house operations for a cohesive product strategy for a growing corporate client base.
Suppliers who will survive the future must be able to offer a complete offering of services to both Call and Contact Center users as well as assist in a cost-effective implementation and usage of headsets within the entire organization.
This moving of the usage of headsets out of the Call and Contact Center and in specialized job functionality has caused an explosion in the overall acceptance of headset usage in the office. However, most of the traditional "headset distribution" specialists are still pursuing the volume based Call and Contact Center customers leaving the majority of "new adopters" of headsets to rely on the catalog and office products suppliers to procure their headsets. While this proliferation and availability of headset products in the market has benefited these retail and e-commerce suppliers, many customers do not find the same level of satisfaction as would be found in working with organizations who are well-versed at recommending products and assisting in the integration of these hands-free products that meet each particular workers' application.
Another consideration is the fast-growing usage of headsets with cell phones. With more and more state and local governments mandating "hands-free" use of cell phones when in transit, a traditional barrier to headset usage is rapidly breaking down. Organizations need to be poised to help transition those cell phone users to satisfied headset users in the workplace. Additionally, as many Fortune 100 companies continue to decentralize to be able to attract workers from diverse geographic areas of the U.S., more regional and branch offices are in need of attention in supplying headsets and related services on a smaller basis. At present, many of those offices are relying on the office supply channel to procure their hands-free communications products, but are limited in choice to the number of SKUs at their local retail outlet.
From a financial viewpoint, the adoption and use of headsets by "knowledge workers" has been shown to increase employee productivity and efficiency by an average of 23.5% (see attached Plantronics White Paper). The financial ROI on the purchase of a headset for employees in Accounting, Marketing, HR, Engineering, Administration or Mid-level Managerial functions when compared to the increase in productivity, decrease in employee absenteeism due to fatigue and "handset usage" in conjunction with telephone usage will insure that within the next 20 years, the majority of all "knowledge workers" will consider their headset as integral to their job as a computer, calculator, or phone.
As a result of our market research, the industry is ripe for a consulting firm to focus exclusively on the headset industry. There are many established consulting firms that focus on assisting their customers on telecommunications billing, or consult on the purchasing and
If you are shopping for a new mortgage loan you’ll need an interest rate lock to guarantee your mortgage rate. Rate quotes and loan terms are meaningless until you get them on paper. Here are several tips regarding rate locks to help you avoid common mistakes when mortgage refinancing.When comparison shopping for a new mortgage loan, once you find the rate you want, you must physically lock in that rate by telling your loan representative, “Please Lock That Rate.” Mortgage companies and brokers do not automatically lock mortgage rates. There are several ways to lock in your interest rate as each mortgage company and broker has their own procedures. Mortgage lenders do not have a standard for guaranteeing an interest rate so it is your responsibility to e
Another consideration is the fast-growing usage of headsets with cell phones. With more and more state and local governments mandating "hands-free" use of cell phones when in transit, a traditional barrier to headset usage is rapidly breaking down. Organizations need to be poised to help transition those cell phone users to satisfied headset users in the workplace. Additionally, as many Fortune 100 companies continue to decentralize to be able to attract workers from diverse geographic areas of the U.S., more regional and branch offices are in need of attention in supplying headsets and related services on a smaller basis. At present, many of those offices are relying on the office supply channel to procure their hands-free communications products, but are limited in choice to the number of SKUs at their local retail outlet.
From a financial viewpoint, the adoption and use of headsets by "knowledge workers" has been shown to increase employee productivity and efficiency by an average of 23.5% (see attached Plantronics White Paper). The financial ROI on the purchase of a headset for employees in Accounting, Marketing, HR, Engineering, Administration or Mid-level Managerial functions when compared to the increase in productivity, decrease in employee absenteeism due to fatigue and "handset usage" in conjunction with telephone usage will insure that within the next 20 years, the majority of all "knowledge workers" will consider their headset as integral to their job as a computer, calculator, or phone.
As a result of our market research, the industry is ripe for a consulting firm to focus exclusively on the headset industry. There are many established consulting firms that focus on assisting their customers on telecommunications billing, or consult on the purchasing and
It occurs only rarely that man spends on credit with the intention of not repaying it. Every time you buy or do anything on credit you make a calculation in your conscious mind that you will repay it in such and such way.But many a times it happens that you cannot keep control over your expenditure in spite of your utmost effort. After all a human being has no control on the many external forces which largely affect his life. Thus the process of ‘borrow and spend’ continues. At last when you look back you see that you have build up a huge debt already.Don’t worry, every problem has a solution as every disease has a remedy. People suffering from bad credit record can use
As a result of our market research, the industry is ripe for a consulting firm to focus exclusively on the headset industry. There are many established consulting firms that focus on assisting their customers on telecommunications billing, or consult on the purchasing and implementation of ACDs – Call Center telephone switch equipment (Automatic Call Distributors), IVR (Interactive Voice Response), CRM (Customer Relations Management software solutions) and all aspects of Call Center Human Resource functionality. This consulting firm would be unique in its approach to working with companies on providing a complete turn-key solution or in offering individual project modules specifically designed to provide expertise and guidance in the assessment, procurement, implementation, training and maintenance of headsets for every client.
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