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    4 Easy Steps to Better Online Customer Support
    Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too.If you're like many of us out there, the last thing you want to do is to spend the whole day replying to customer support emails. Here are 4 easy steps to help improve your customer support and at the same time reduce the time you spend replying to queries. The trick here is to help your customers help themselves before you help them.- Step 1: Start with a Knowledge base / FAQsThe first step to your support system is to set up a knowledge base or, if you have a quite straight forward product, a Frequently Asked Questions (FAQs) section. This will save you a lot of time. Your customers will also be happier since they can find answers to their questions immediately. If you're just starting out, it is still a good idea to set up a knowledge base/FAQs. Just sit down and think of all the possible questions that your customer would ask. Maybe not all. Start with a few and you can always add more to it as time goes by.- Step 2: Set up a ForumA forum is a great addition to your customer support system. The forum should be the second place your customer would turn to for help. A lot of people associate a forum to discussions, moderating, a lot of work and a headache to maintain. This is only true if you use a forum as a discussion area.Instead, you should use it as a customer support tool. Just create different forum categories for eg., pre sale questions, member questions, one category for each product. A forum is an excellent way to provide customer support because:There is a search function for the customer to find related postsYou could easily set up a forum for free. Most good web hosts now has a one click forum installation function.You don't have to worry about your replies being caught by your customers' email filtersIf you get a question you've answered before, just give them a link to the answer in another post.Usually, other forum members are willing to answer a question that they've managed to solve ... for free.Hiring extra help is as easy as adding a new moderator.- Step 3: Install a Ticket help deskNot all queries can be handled via a knowledge base and a forum. Sometimes there is a need for your customers to send you private information such as usernames and passwords.When a situation like this arises, you will need a way for your customers to send you the
    ared to acquire ANY and EVERY bit of skill/knowledge that will help you achieve your goal. You are not likely to be able to pay to have someone else do things for you every time, especially when starting up. Even when you're not starting up, it would be financially imprudent to incur recurrent expenses on tasks you could easily learn to do yourself, via self-tutoring for instance. Read my article titled "How To Be A Jack Of Many Trades™, And Why It Can Make You Succeed More Often?"

    9. Understand That Having Inadequate Capital Can Teach YOU : The discipline you learn(due to lack of adequate capital) in using little money to get many things done, will ultimately help you record impressive successes using a little MORE money in a way that will increase your business' profitability.

    Cyrus Hall McCormick explained that a person who starts small due to lack of adequate capital, will be forced to learn the rudiments of his/her business so as to be able to ensure survival on a low budget.

    Harvey Firestone expressed similar sentiments, adding that without THAT experience, he would never have learnt to study closely how to promote efficient operations in his organisation in the way he did, to the extent that his company became as big as it eventually did.

    James Cook, author of the bestseller, "The Startup Entrepreneur" and a successful entrepreneur in his own right, admonishes that lack of capital forces the entrepreneur to toughen up mentally, and learn how to survive on little, while at the same time discovering alternative sources of capital.

    Dan Kennedy, in his book "Succeeding In Business By Breaking All The Rules" was quite categorical in saying that having enough capital to work with can result in negative consequences similar to those that would arise from being cursed. This is because it can deny an entrepreneur of crucial learning obtainable from struggling to survive frequent shortages of cash: Learning, that when applied, would increase one's chances of success.

    Bottom line is this: Inadequate capital CANNOT kill your business or you, except

    How To Smartly Convince People
    Did you know that you can get your colleagues or previous employer(s) to help in securing your dream job? How you might ask, well, when next you are in an interview and have to convince a prospective employer about your skills and ability you might just find this tip invaluable..It is a simple technique that could apply to any area of your life, in your personal, business or in your career. For example, lets say you are being interviewed for a job as a Technical Writer with a large software house in the city.Your prospective employer might ask you:“What skills can you bring to our company?”Don't just try and run down platitudes down the interviewer's throat, or try and argue your way which is what most people try and do. Instead:You can respond by simply saying that:“I believe I am the right person for this job, I have the experience, I am a certified technical writer with the ISTC (Institute of Scientific and Technical Communicators), In addition, in my previous job my employer constantly praised my work as it helped in dramatically reducing the amount of phone calls to our helpdesk. After 6 months of joining, I was offered a much senior position!”Now how does that sound? You have done 2 things, you have re-affirmed your confidence in your own ability and also backed it up by using 3rd party referral, speaking in third persons i.e. using your employer to boost your credibility.People amazingly are more likely to believe you if you use 3rd party referrals or speak through 3rd persons, as opposed to relying on just what you have to say about yourself. Why? Following on from the theme above, you are more likely to build rapport, probity or integrity when you talk in the 3rd person, and not talking about I, mine, me. It is just human nature.However, there will come a time during the interview when you can talk about yourself, it's about being smart and remembering how human nature works.So in order to add weight to your arguments or convince someone, always remember to use this technique. It can definitely increase your chances of success.
    The entrepreneurial adventure is NEVER devoid of challenges, many of which as statistics show, cause most business startups to fail. What will ensure success for virtually ANYONE who starts a business will be their ability to PERSEVERE in the face of marketplace rejection, and daunting obstacles they will encounter.

    This article spells out philosophies you can adopt if you wish to achieve long term, sustainable entrepreneurial success.

    1. Cut-Off ALL Sources Of Retreat: In his classic book, Think and Grow Rich, Napoleon Hill uses the analogy of a General who had his soldiers burn all their boats upon arrival on the shore to face a much larger and formidable army, so they all knew they had to win the battle or die trying. This kindled a determination in the men to put forth their best efforts - and against all odds, they won.

    Hill stated that to in order to succeed in any endeavour one must be prepared to burn one's bridges. If you really want to achieve your ultimate entrepreneurial goal, you need to ensure your circumstances are such that no matter how hopeless the situation becomes, you leave yourself no "escape" route leading back to the comfort of your previous life. This is one sure way of keeping yourself fired up UNTIL you achieve the inevitable reward of success.

    2. Be Convinced Enough To Risk Financial Ruin: The ability to be honest with yourself is an important requirement here. Before you launch out, ask yourself WHY you want to become an entrepreneur. You need a reason that is compelling enough, a need that is felt deeply enough, to keep you going, refusing to stop or accept failure/defeat UNTIL you achieve your intended objective. Without this, you may find it difficult continuing the journey during the inevitable periods of pain, and adversity that most entrepreneurs have to endure before arriving.

    Robert L. Shook in discussing lessons from the lives of great entrepreneurs, pointed out that a startup needs to be strongly convinced about his/her business concept. Your conviction he said, would be so great that even when loved ones tell you it cannot be done, you would be prepared to invest all you own - and risk losing it all - to implement the idea. Most importantly, you would never give up regardless of how many times you failed.

    3. Remember That Your Struggles Develop Your Strengths: Napoleon Hill explained that even though many of us see people who tirelessly persist in their pursuit of cherished goals till they succeed, few ever notice the role played behind the scenes by certain "irresistible" forces which ultimately come to the aid of such individuals.

    It should also be noted that people who have to struggle long and hard to achieve success, always tend to use the lessons they learn from failures to subsequently build on their successes, resulting in even greater achievements, sustained over long periods. Arnold Schwarzenegger’s words are relevant to the foregoing:

    "Strength does not come from winning. Your struggles develop your strengths. When you go through hardships and decide not to surrender, that is strength." - Arnold Schwarzenegger

    4. Master The Art Of Intelligent Mistake Making™: If you are scared of making mistakes or failing, then forget about becoming an entrepreneur. Entrepreneurs are people who HATE failing. But they DO NOT fear failure. The former implies they dislike having the experience of NOT succeeding at something, and because of that they WILL go after it again and again, UNTIL they succeed. On the other hand, the latter statement(i.e. they DO NOT fear failure) implies that ALL the failures they experience prior to the eventual success would not discourage them, because they have healthy levels of self-esteem. To them, failure is only Temporary Defeat, which can always be overturned to achieve success.

    So, you must strive constantly to extract the equivalent benefit from every adversity. Get into the habit of working hard to extract a useful lesson or benefit from every setback, disappointment or other negative experiences you have in the pursuit of your goals. Focus on analysing every experience of failure for the "equivalent benefit" hidden in it, and then USE it in your next plan, to increase your chances of success. As I put it in my ten ways manual on Self-Development, "Don't rationalise your negative experiences or failure, analyse them!".

    "I always tried to turn every disaster into an opportunity" - John D. Rockefeller

    Success tends not to go to the person who is error-free, because he also tends to be risk averse. Rather, it goes to the person who recognises that life is pretty much a percentage business. It isn't making mistakes that's critical; it's correcting them and getting on with the principal tasks." - Donald Rumsfeld, US Public Official and Business Executive.

    5. Think So BIG, That Others Question Your Sanity™: Many times, people who know us - friends, relatives, and spouses - and who feel they know all there is to know about us have the greatest difficulty believing we can do anything more than they "think" we can, even when we say so. That's why an entrepreneur needs to nurture and guard her self-esteem jealously. It is also why you must be willing to think VERY big, in a way that challenges others, and forces you to commit yourself the more.

    When you have a BIG goal, that is likely to impact on a large number of people, when achieved, the thought of making it happen for so many others is likely to drive you to work harder(It does me!). Of course those who think they "know" you will be quick to say you cannot do it, but the thought of proving them wrong, and showing that you CAN, will further boost your efforts.

    6. Understand That New/Unique Ideas Will Get You Money : Understand that being able to come up with new unique variants of ideas/services will increase your chances of making money as an entrepreneur. Not having money to start with cannot stop you from earning money. Your creative skills/thinking ability properly nurtured and channeled effectively, will ultimately lead to financially rewarding relationships with persons who value them.

    "Because its purpose is to create a customer, the business enterprise has two - and only these two - basic functions: marketing and innovation. Marketing and Innovation produce results. All the others are costs" - Peter Drucker

    Napoleon Hill reassures the reader of Think and Grow Rich, that most rich persons he studied had amassed their fortunes through receiving compensation for personal services or ideas they provided to others for a fee.

    I can still recall two particular instances when I had absolutely no money on me. After sitting down and feeling sorry for myself, I got into my car and drove from office to office, making cold calls, with my mind fixed on meeting someone who would be ready to pay - immediately - for work I would do for him/her. Some hours later(in both instances), I returned home with a cheque/cash as advance payment for at least one of my custom services!

    7. Ask For Help Without Acting Helpless™: A true entrepreneur will not need "samaritans". James Cook was quite right in making - what amounted to - the foregoing assertion in his New York Times best selling book titled "The Start-up Entrepreneur". This is because a true entrepreneur will be offering to ADD value to what a prospective client(or investor) is doing for a profitable fee(or investment). The relationship will be mutually beneficial, hence neither party will be doing the other a favour!

    Cook further admonishes that, being unwilling to let others give him/her "handouts"(e.g. money for free) will help the entrepreneur develop qualities that will eventually enable him/her achieve sustainable success. He warns against trying to get something for nothing, which incurs "hidden penalties".

    To raise capital for instance, Cook suggests taking practical steps like: Seeking out (and offering to sell a part of your venture to) equity investors and/or strategic partners; mortgaging your assets to raise money(I would add "if realistic in your society" i.e. going by my personal experiences in my part of the world); BUT strongly warns against taking zero-interest government grants, loans etc(for reasons earlier enumerated).

    8. Know Enough About ANYTHING That Can Help You: Be prepared to acquire ANY and EVERY bit of skill/knowledge that will help you achieve your goal. You are not likely to be able to pay to have someone else do things for you every time, especially when starting up. Even when you're not starting up, it would be financially imprudent to incur recurrent expenses on tasks you could easily learn to do yourself, via self-tutoring for instance. Read my article titled "How To Be A Jack Of Many Trades™, And Why It Can Make You Succeed More Often?"

    9. Understand That Having Inadequate Capital Can Teach YOU : The discipline you learn(due to lack of adequate capital) in using little money to get many things done, will ultimately help you record impressive successes using a little MORE money in a way that will increase your business' profitability.

    Cyrus Hall McCormick explained that a person who starts small due to lack of adequate capital, will be forced to learn the rudiments of his/her business so as to be able to ensure survival on a low budget.

    Harvey Firestone expressed similar sentiments, adding that without THAT experience, he would never have learnt to study closely how to promote efficient operations in his organisation in the way he did, to the extent that his company became as big as it eventually did.

    James Cook, author of the bestseller, "The Startup Entrepreneur" and a successful entrepreneur in his own right, admonishes that lack of capital forces the entrepreneur to toughen up mentally, and learn how to survive on little, while at the same time discovering alternative sources of capital.

    Dan Kennedy, in his book "Succeeding In Business By Breaking All The Rules" was quite categorical in saying that having enough capital to work with can result in negative consequences similar to those that would arise from being cursed. This is because it can deny an entrepreneur of crucial learning obtainable from struggling to survive frequent shortages of cash: Learning, that when applied, would increase one's chances of success.

    Bottom line is this: Inadequate capital CANNOT kill your business or you, except y

    Avoid The Big Advertising Mistakes
    Is your advertising copy getting the results you want? If not, look at your current marketing to see if you're making one of the major copywriting mistakes:Selling features instead of benefits. Telling your customer that your "fabulous new ALF-400 comes complete with AeroScan and BandControl technologies!" doesn't actually tell them anything. Will your services save your customers money or help them sleep better at night? If so, tell them. People buy solutions to problems and means to ends. Sell the benefits and watch your profits climb.Not educating the reader. Most people are reasonably intelligent and sincerely want to learn about the world around them. Does your copy contain solid information, or is it mostly emotional appeal and little substance? Ease back the fireworks and give the reader something real to chew on.Being boring. Easing back the fireworks doesn't mean getting rid of them completely. Use just enough drama and emotional appeal to keep your reader interested. This is where a solid understanding of your customers fits in - what are their hopes and fears? Where do your services fit between them?Exaggerating. Most people expect advertising to be overblown and inflated, so surprise your readers and be honest. Put your best foot forward and shamelessly emphasize your strengths, but don't do more than that. Keep it real and get real attention.Saying too much. Excessive wordiness puts a burden on the reader that can be lethal for marketing. Read through your copy again: could you say the same thing with fewer words? Try rewriting with a 25% cut in word count to inject new life into your pitch.Not getting the reader moving. The entire point of advertising is to motivate your customer to do something, so are you telling them what that is? End your pitch with a direct appeal. Tell your customers to call, visit or look at your website. If you're not giving them orders, you can't expect them to start marching.
    tell you it cannot be done, you would be prepared to invest all you own - and risk losing it all - to implement the idea. Most importantly, you would never give up regardless of how many times you failed.

    3. Remember That Your Struggles Develop Your Strengths: Napoleon Hill explained that even though many of us see people who tirelessly persist in their pursuit of cherished goals till they succeed, few ever notice the role played behind the scenes by certain "irresistible" forces which ultimately come to the aid of such individuals.

    It should also be noted that people who have to struggle long and hard to achieve success, always tend to use the lessons they learn from failures to subsequently build on their successes, resulting in even greater achievements, sustained over long periods. Arnold Schwarzenegger’s words are relevant to the foregoing:

    "Strength does not come from winning. Your struggles develop your strengths. When you go through hardships and decide not to surrender, that is strength." - Arnold Schwarzenegger

    4. Master The Art Of Intelligent Mistake Making™: If you are scared of making mistakes or failing, then forget about becoming an entrepreneur. Entrepreneurs are people who HATE failing. But they DO NOT fear failure. The former implies they dislike having the experience of NOT succeeding at something, and because of that they WILL go after it again and again, UNTIL they succeed. On the other hand, the latter statement(i.e. they DO NOT fear failure) implies that ALL the failures they experience prior to the eventual success would not discourage them, because they have healthy levels of self-esteem. To them, failure is only Temporary Defeat, which can always be overturned to achieve success.

    So, you must strive constantly to extract the equivalent benefit from every adversity. Get into the habit of working hard to extract a useful lesson or benefit from every setback, disappointment or other negative experiences you have in the pursuit of your goals. Focus on analysing every experience of failure for the "equivalent benefit" hidden in it, and then USE it in your next plan, to increase your chances of success. As I put it in my ten ways manual on Self-Development, "Don't rationalise your negative experiences or failure, analyse them!".

    "I always tried to turn every disaster into an opportunity" - John D. Rockefeller

    Success tends not to go to the person who is error-free, because he also tends to be risk averse. Rather, it goes to the person who recognises that life is pretty much a percentage business. It isn't making mistakes that's critical; it's correcting them and getting on with the principal tasks." - Donald Rumsfeld, US Public Official and Business Executive.

    5. Think So BIG, That Others Question Your Sanity™: Many times, people who know us - friends, relatives, and spouses - and who feel they know all there is to know about us have the greatest difficulty believing we can do anything more than they "think" we can, even when we say so. That's why an entrepreneur needs to nurture and guard her self-esteem jealously. It is also why you must be willing to think VERY big, in a way that challenges others, and forces you to commit yourself the more.

    When you have a BIG goal, that is likely to impact on a large number of people, when achieved, the thought of making it happen for so many others is likely to drive you to work harder(It does me!). Of course those who think they "know" you will be quick to say you cannot do it, but the thought of proving them wrong, and showing that you CAN, will further boost your efforts.

    6. Understand That New/Unique Ideas Will Get You Money : Understand that being able to come up with new unique variants of ideas/services will increase your chances of making money as an entrepreneur. Not having money to start with cannot stop you from earning money. Your creative skills/thinking ability properly nurtured and channeled effectively, will ultimately lead to financially rewarding relationships with persons who value them.

    "Because its purpose is to create a customer, the business enterprise has two - and only these two - basic functions: marketing and innovation. Marketing and Innovation produce results. All the others are costs" - Peter Drucker

    Napoleon Hill reassures the reader of Think and Grow Rich, that most rich persons he studied had amassed their fortunes through receiving compensation for personal services or ideas they provided to others for a fee.

    I can still recall two particular instances when I had absolutely no money on me. After sitting down and feeling sorry for myself, I got into my car and drove from office to office, making cold calls, with my mind fixed on meeting someone who would be ready to pay - immediately - for work I would do for him/her. Some hours later(in both instances), I returned home with a cheque/cash as advance payment for at least one of my custom services!

    7. Ask For Help Without Acting Helpless™: A true entrepreneur will not need "samaritans". James Cook was quite right in making - what amounted to - the foregoing assertion in his New York Times best selling book titled "The Start-up Entrepreneur". This is because a true entrepreneur will be offering to ADD value to what a prospective client(or investor) is doing for a profitable fee(or investment). The relationship will be mutually beneficial, hence neither party will be doing the other a favour!

    Cook further admonishes that, being unwilling to let others give him/her "handouts"(e.g. money for free) will help the entrepreneur develop qualities that will eventually enable him/her achieve sustainable success. He warns against trying to get something for nothing, which incurs "hidden penalties".

    To raise capital for instance, Cook suggests taking practical steps like: Seeking out (and offering to sell a part of your venture to) equity investors and/or strategic partners; mortgaging your assets to raise money(I would add "if realistic in your society" i.e. going by my personal experiences in my part of the world); BUT strongly warns against taking zero-interest government grants, loans etc(for reasons earlier enumerated).

    8. Know Enough About ANYTHING That Can Help You: Be prepared to acquire ANY and EVERY bit of skill/knowledge that will help you achieve your goal. You are not likely to be able to pay to have someone else do things for you every time, especially when starting up. Even when you're not starting up, it would be financially imprudent to incur recurrent expenses on tasks you could easily learn to do yourself, via self-tutoring for instance. Read my article titled "How To Be A Jack Of Many Trades™, And Why It Can Make You Succeed More Often?"

    9. Understand That Having Inadequate Capital Can Teach YOU : The discipline you learn(due to lack of adequate capital) in using little money to get many things done, will ultimately help you record impressive successes using a little MORE money in a way that will increase your business' profitability.

    Cyrus Hall McCormick explained that a person who starts small due to lack of adequate capital, will be forced to learn the rudiments of his/her business so as to be able to ensure survival on a low budget.

    Harvey Firestone expressed similar sentiments, adding that without THAT experience, he would never have learnt to study closely how to promote efficient operations in his organisation in the way he did, to the extent that his company became as big as it eventually did.

    James Cook, author of the bestseller, "The Startup Entrepreneur" and a successful entrepreneur in his own right, admonishes that lack of capital forces the entrepreneur to toughen up mentally, and learn how to survive on little, while at the same time discovering alternative sources of capital.

    Dan Kennedy, in his book "Succeeding In Business By Breaking All The Rules" was quite categorical in saying that having enough capital to work with can result in negative consequences similar to those that would arise from being cursed. This is because it can deny an entrepreneur of crucial learning obtainable from struggling to survive frequent shortages of cash: Learning, that when applied, would increase one's chances of success.

    Bottom line is this: Inadequate capital CANNOT kill your business or you, except

    Control through Conditioning: Vocal Training Creates a Comfort Zone
    The sense of control is a powerful and essential element in the effectiveness of any worker. Dealing with all the variables in any communication process leaves many call and contact agents with a feeling that they are merely responders and do not have control over the process or its outcome. This is a common feeling among all service workers but is especially evident in arenas where the contact is limited to voice. Without stance, gestures, and body language, vocal communication relies primarily on delivery. When workers are not confident in their ability to deliver messages in a manner that is conducive to understanding, they experience a feeling of helplessness and tension. The feeling of being misunderstood, ignored, or rejected creates an uncomfortable environment that manifests it self in a high degree of employee dissatisfaction. Feeling understood makes you feel as if you exercise a degree of control over the process and impacts its outcome. Vocal training and the confidence it creates increases call and contact center agents’ feeling that they have authority over the communication exchange.Most colleges and universities’ curriculums include requirements in Public Speaking and Communication Fundamentals for all students regardless of their major field of study. The primary reason for this philosophy is to provide students with conditioning to gain authority and control over how they communicate and influence groups of people. The more effective the conditioning, the more comfortable students are in navigating the communication process. Essential to the communication process is the connection that results from effective delivery and transference of meaning.Persons affected by speech impediments and disorders often feel that they have no control over how they are understood. The cooperative nature of communication is stunted by their delivery and the ability to make themselves understood. The frustration this causes is well documented and is not limited to vocally challenged persons. Anyone who feels limited by their verbal skills experiences the tension that inability to connect causes. Vocal conditioning will eliminate this source of tension and frustration. Enhancing the ability to connect enhances the sense of control over any exchange of information and ideas.Creating an atmosphere of authority creates a comfort zone where information flows freely and the other variables in the process become more manageable. Apprehension is reduced and employee comfort and satisfaction are proportionally increased. In a call and contact center context this increase is directly tied to productivity and efficiency. Manager
    den in it, and then USE it in your next plan, to increase your chances of success. As I put it in my ten ways manual on Self-Development, "Don't rationalise your negative experiences or failure, analyse them!".

    "I always tried to turn every disaster into an opportunity" - John D. Rockefeller

    Success tends not to go to the person who is error-free, because he also tends to be risk averse. Rather, it goes to the person who recognises that life is pretty much a percentage business. It isn't making mistakes that's critical; it's correcting them and getting on with the principal tasks." - Donald Rumsfeld, US Public Official and Business Executive.

    5. Think So BIG, That Others Question Your Sanity™: Many times, people who know us - friends, relatives, and spouses - and who feel they know all there is to know about us have the greatest difficulty believing we can do anything more than they "think" we can, even when we say so. That's why an entrepreneur needs to nurture and guard her self-esteem jealously. It is also why you must be willing to think VERY big, in a way that challenges others, and forces you to commit yourself the more.

    When you have a BIG goal, that is likely to impact on a large number of people, when achieved, the thought of making it happen for so many others is likely to drive you to work harder(It does me!). Of course those who think they "know" you will be quick to say you cannot do it, but the thought of proving them wrong, and showing that you CAN, will further boost your efforts.

    6. Understand That New/Unique Ideas Will Get You Money : Understand that being able to come up with new unique variants of ideas/services will increase your chances of making money as an entrepreneur. Not having money to start with cannot stop you from earning money. Your creative skills/thinking ability properly nurtured and channeled effectively, will ultimately lead to financially rewarding relationships with persons who value them.

    "Because its purpose is to create a customer, the business enterprise has two - and only these two - basic functions: marketing and innovation. Marketing and Innovation produce results. All the others are costs" - Peter Drucker

    Napoleon Hill reassures the reader of Think and Grow Rich, that most rich persons he studied had amassed their fortunes through receiving compensation for personal services or ideas they provided to others for a fee.

    I can still recall two particular instances when I had absolutely no money on me. After sitting down and feeling sorry for myself, I got into my car and drove from office to office, making cold calls, with my mind fixed on meeting someone who would be ready to pay - immediately - for work I would do for him/her. Some hours later(in both instances), I returned home with a cheque/cash as advance payment for at least one of my custom services!

    7. Ask For Help Without Acting Helpless™: A true entrepreneur will not need "samaritans". James Cook was quite right in making - what amounted to - the foregoing assertion in his New York Times best selling book titled "The Start-up Entrepreneur". This is because a true entrepreneur will be offering to ADD value to what a prospective client(or investor) is doing for a profitable fee(or investment). The relationship will be mutually beneficial, hence neither party will be doing the other a favour!

    Cook further admonishes that, being unwilling to let others give him/her "handouts"(e.g. money for free) will help the entrepreneur develop qualities that will eventually enable him/her achieve sustainable success. He warns against trying to get something for nothing, which incurs "hidden penalties".

    To raise capital for instance, Cook suggests taking practical steps like: Seeking out (and offering to sell a part of your venture to) equity investors and/or strategic partners; mortgaging your assets to raise money(I would add "if realistic in your society" i.e. going by my personal experiences in my part of the world); BUT strongly warns against taking zero-interest government grants, loans etc(for reasons earlier enumerated).

    8. Know Enough About ANYTHING That Can Help You: Be prepared to acquire ANY and EVERY bit of skill/knowledge that will help you achieve your goal. You are not likely to be able to pay to have someone else do things for you every time, especially when starting up. Even when you're not starting up, it would be financially imprudent to incur recurrent expenses on tasks you could easily learn to do yourself, via self-tutoring for instance. Read my article titled "How To Be A Jack Of Many Trades™, And Why It Can Make You Succeed More Often?"

    9. Understand That Having Inadequate Capital Can Teach YOU : The discipline you learn(due to lack of adequate capital) in using little money to get many things done, will ultimately help you record impressive successes using a little MORE money in a way that will increase your business' profitability.

    Cyrus Hall McCormick explained that a person who starts small due to lack of adequate capital, will be forced to learn the rudiments of his/her business so as to be able to ensure survival on a low budget.

    Harvey Firestone expressed similar sentiments, adding that without THAT experience, he would never have learnt to study closely how to promote efficient operations in his organisation in the way he did, to the extent that his company became as big as it eventually did.

    James Cook, author of the bestseller, "The Startup Entrepreneur" and a successful entrepreneur in his own right, admonishes that lack of capital forces the entrepreneur to toughen up mentally, and learn how to survive on little, while at the same time discovering alternative sources of capital.

    Dan Kennedy, in his book "Succeeding In Business By Breaking All The Rules" was quite categorical in saying that having enough capital to work with can result in negative consequences similar to those that would arise from being cursed. This is because it can deny an entrepreneur of crucial learning obtainable from struggling to survive frequent shortages of cash: Learning, that when applied, would increase one's chances of success.

    Bottom line is this: Inadequate capital CANNOT kill your business or you, except

    Job Interview Questions and Job Interview Tips For Anyone Who Wants to Get The Job
    Top job interview questions you might be asked during an interview range from why do you want this job to what is your greatest weakness. So quickly now, tell me just what is your greatest weakness? And tell me in the next 20 seconds. I'm staring at you, tapping my fingers on my desk and waiting for your reply.Gotcha, didn't I!While I don't know what your greatest weakness in your last job or in life is, I do know your greatest weakness in relation to your job interview.Questions asked by the interviewer?No, it's your "answers". At least partly. There's more to it...Your greatest weakness when it comes to blowing job interviews may be your lack of preparation. Let me give you an example from my own life.Years ago I worked in fundraising for a nonprofit. I liked the fundraising field. Anyone who has worked in it will tell you there is never a dull moment. It's a fast-paced work environment, always with one more thing to do. And you're usually doing it for a good cause. However, I wanted to do even more with my career in the same field but for a different employer. So my job search began.My resumes probably resulted in 90 percent success with getting called for a job interview. It's been that way just about forever for me. I mastered resume writing a long time ago, perhaps because I'm also a professional writer. I've even written resumes for friends who weren't getting interviews. And then they did get those job interview calls immediately. And if you're wondering, these were honest resumes. I've never exaggerated on a resume---mine or others.So this day my resume writing skills got me a call for a job interview I REALLY wanted.I'd be working for another nonprofit in a position where I'd be learning from an established fundraiser in a fast-paced manner too. Back then I craved an experienced mentor like this in the fundraising field. And I wanted to be on a "fast-track" like this job offered. But here's what happened next...I interviewed with a gentlemen who was hired on a contract consultant basis to handle this nonprofit's fundraising campaign. It would be long-term, perhaps a year or two or more for this campaign. I was enthusiastic during the job interview, projected experience and knowledge about fund-raising (mostly self-taught), and visibly eager to get started. During the job interview, I aced every question. The interviewer and I clicked. He was a fundraiser. I was a fundraiser (though to a lesser knowledgeable extent). And we understood each other. When I finished that interview I KNEW I was in his top picks if not the top pick. I was a smart and "hungry" fundraiser willing to
    unctions: marketing and innovation. Marketing and Innovation produce results. All the others are costs" - Peter Drucker

    Napoleon Hill reassures the reader of Think and Grow Rich, that most rich persons he studied had amassed their fortunes through receiving compensation for personal services or ideas they provided to others for a fee.

    I can still recall two particular instances when I had absolutely no money on me. After sitting down and feeling sorry for myself, I got into my car and drove from office to office, making cold calls, with my mind fixed on meeting someone who would be ready to pay - immediately - for work I would do for him/her. Some hours later(in both instances), I returned home with a cheque/cash as advance payment for at least one of my custom services!

    7. Ask For Help Without Acting Helpless™: A true entrepreneur will not need "samaritans". James Cook was quite right in making - what amounted to - the foregoing assertion in his New York Times best selling book titled "The Start-up Entrepreneur". This is because a true entrepreneur will be offering to ADD value to what a prospective client(or investor) is doing for a profitable fee(or investment). The relationship will be mutually beneficial, hence neither party will be doing the other a favour!

    Cook further admonishes that, being unwilling to let others give him/her "handouts"(e.g. money for free) will help the entrepreneur develop qualities that will eventually enable him/her achieve sustainable success. He warns against trying to get something for nothing, which incurs "hidden penalties".

    To raise capital for instance, Cook suggests taking practical steps like: Seeking out (and offering to sell a part of your venture to) equity investors and/or strategic partners; mortgaging your assets to raise money(I would add "if realistic in your society" i.e. going by my personal experiences in my part of the world); BUT strongly warns against taking zero-interest government grants, loans etc(for reasons earlier enumerated).

    8. Know Enough About ANYTHING That Can Help You: Be prepared to acquire ANY and EVERY bit of skill/knowledge that will help you achieve your goal. You are not likely to be able to pay to have someone else do things for you every time, especially when starting up. Even when you're not starting up, it would be financially imprudent to incur recurrent expenses on tasks you could easily learn to do yourself, via self-tutoring for instance. Read my article titled "How To Be A Jack Of Many Trades™, And Why It Can Make You Succeed More Often?"

    9. Understand That Having Inadequate Capital Can Teach YOU : The discipline you learn(due to lack of adequate capital) in using little money to get many things done, will ultimately help you record impressive successes using a little MORE money in a way that will increase your business' profitability.

    Cyrus Hall McCormick explained that a person who starts small due to lack of adequate capital, will be forced to learn the rudiments of his/her business so as to be able to ensure survival on a low budget.

    Harvey Firestone expressed similar sentiments, adding that without THAT experience, he would never have learnt to study closely how to promote efficient operations in his organisation in the way he did, to the extent that his company became as big as it eventually did.

    James Cook, author of the bestseller, "The Startup Entrepreneur" and a successful entrepreneur in his own right, admonishes that lack of capital forces the entrepreneur to toughen up mentally, and learn how to survive on little, while at the same time discovering alternative sources of capital.

    Dan Kennedy, in his book "Succeeding In Business By Breaking All The Rules" was quite categorical in saying that having enough capital to work with can result in negative consequences similar to those that would arise from being cursed. This is because it can deny an entrepreneur of crucial learning obtainable from struggling to survive frequent shortages of cash: Learning, that when applied, would increase one's chances of success.

    Bottom line is this: Inadequate capital CANNOT kill your business or you, except

    Finding Staff Who Fit Your Business
    How important are staff to your business? That’s sort of a basic question, because everyone knows that without staff you can’t do your own job. But really, how important do we consider our staff? After all, they haven’t been to school as long as we have, they don’t know as much, they don’t make the money we do. Shouldn’t it be easy to replace them when we need to?It’s easy to fall into the trap of under-rating the importance of staff to a business; but it’s at least as bad to have the wrong staff in your organization. Who are the ‘wrong’ staff? Most of us would say those who don’t work hard, or take too many breaks, or don’t know what they’re doing, or who don’t take initiative. Now, these are serious defects, but the problem goes deeper – are we seeking staff who really complement the business?When you opened your business you had an ideal in mind. Most likely it included finding and pleasing customers, providing a high quality product, delivering top-notch service to support your product, and getting customers excited enough to tell others about you. Business owners have values they bring to their business. The problem is, most don’t take the time at the front end to formalize those values, and they almost never seek to hire staff who share those same values.So what happens? The staff who are hired don’t match the ideal the owner had in mind. They might be too brusque, or even unfriendly with customers. They might not get along with other staff, and become a constant source of irritation. They might get flustered when the business gets busy, frustrating both customers and other staff. Maybe they just don’t have the drive that you were wanting in your staff.But really, can you do anything about that? Sure you can; and the answer comes in two parts: First, taking the time to identify and formalize your own values, and then build them into the business. What attitudes do you really want in your business? Do you want customers to feel fussed over, or are you happier with more of a formal professionalism? Do you want staff who take initiative, or would you rather have people who check in before making major decisions? Are you concerned with neatness and order, or do you like an atmosphere that’s more laid back and friendly? When choosing any of these approaches, you will need to plan your office structures so the attitude can happen. Failure to plan such a structure may make it difficult – or impossible – for your staff to act the way you want.Second: For hiring people, translating those values into behavioral interviews is key. If you want certain attitudes and behaviors, you have to build an in
    ared to acquire ANY and EVERY bit of skill/knowledge that will help you achieve your goal. You are not likely to be able to pay to have someone else do things for you every time, especially when starting up. Even when you're not starting up, it would be financially imprudent to incur recurrent expenses on tasks you could easily learn to do yourself, via self-tutoring for instance. Read my article titled "How To Be A Jack Of Many Trades™, And Why It Can Make You Succeed More Often?"

    9. Understand That Having Inadequate Capital Can Teach YOU : The discipline you learn(due to lack of adequate capital) in using little money to get many things done, will ultimately help you record impressive successes using a little MORE money in a way that will increase your business' profitability.

    Cyrus Hall McCormick explained that a person who starts small due to lack of adequate capital, will be forced to learn the rudiments of his/her business so as to be able to ensure survival on a low budget.

    Harvey Firestone expressed similar sentiments, adding that without THAT experience, he would never have learnt to study closely how to promote efficient operations in his organisation in the way he did, to the extent that his company became as big as it eventually did.

    James Cook, author of the bestseller, "The Startup Entrepreneur" and a successful entrepreneur in his own right, admonishes that lack of capital forces the entrepreneur to toughen up mentally, and learn how to survive on little, while at the same time discovering alternative sources of capital.

    Dan Kennedy, in his book "Succeeding In Business By Breaking All The Rules" was quite categorical in saying that having enough capital to work with can result in negative consequences similar to those that would arise from being cursed. This is because it can deny an entrepreneur of crucial learning obtainable from struggling to survive frequent shortages of cash: Learning, that when applied, would increase one's chances of success.

    Bottom line is this: Inadequate capital CANNOT kill your business or you, except you let it. It will often turn out to be more of a blessing in disguise.

    Read my article titled "If You Lack Capital, Intelligent Multipreneuring Can Increase Your Chances Of Succeeding."

    10. When There's Nothing To Do, Work!™ : Sound contradictory? Well, it's not. The truth is that there will be downtimes during your entrepreneurial adventure. Those will be times when you make no sales, have no clients or customers asking for your business etc. And if you will ensure that you emerge from those dark periods unscathed, you need to understand how to control your state of mind. In fact, this aspect is probably the one that most people are least prepared for - hence the frequent cases of failed businesses.

    The quotes below offer time-tested wisdom, that you can use.

    "Work, work, always work is the only talisman" - Thomas Lipton

    "To banish depression, worry and fear, go to work" - Anon

    "I have always found, when I was worrying, that the best thing to do was put my mind upon something, work hard and forget what was troubling me." - Thomas Edison

    During my early start-up days, some of my most productive periods were the times when I was severely cash strapped – or as Burt Dubin would put it – “maxed to the hilt”. It was during such periods that I delivered 8(eight), more or less FREE one-hour talks in various parts of Lagos between May and July 2002.

    I went round them even though I hardly could buy fuel into my car! But guess what? Because I truly enjoyed what I was doing – sharing with people – I thoroughly enjoyed myself, and no one knew better! And, I got to polish my public speaking skills plus got rave testimonials.

    It was during those lean periods that I wrote the entire 87 pages of my Ten-Week Email autoresponder course titled Ten Ways You Can Use Self-Development To Create The Future You Want (based on self-development principles I have successfully used to achieve goals I set for myself) - which today is now available for purchase in print as a self-help manual from Cafepress.com and Lulu.com( ebook also here).

    Add to this a 70 – page manual titled “Practical Livestock Feed Formulation Handbook” – also written during a rough patch I went through(drawing from my background as a graduate of Agricultural Extension Services, and a member of a Farm Research Foundation), and you will agree that tough times can indeed bring out the best in a person!

    How did I do it you ask? Well, I knew from reading Think and Grow Rich/other books, that during periods of hardship, the best thing to do is to bury oneself in work – instead of worrying. So I went ahead and did just that! That way, I knew I would at least have something new to show for it by the time things improved.

    No matter how bad things get, just go to a quiet place, sit down and THINK. Napoleon Hill's book title(Think And Grow Rich) was not an accident :You Have To THINK! Add James Cook's plea in the last pages of his own book - The Startup Entrepreneur - where he repeatedly implores the read to pick up a copy of Napoleon Hill's book and read, before taking the decision to quit.

    Before you know it, you'll be ready to go back out and give it another try. Take it from me - This works! I have done it. It CAN work for you too, if you do it. The discipline you learn from maintaining such focus will subsequently set you apart from the crowd when things are going well.

    One more thing. Just in case you don't already own them, I urge you to go out and get yourself a copy of each of those two books mentioned above. They are an entrepreneur's best friends. I have personally referred, in my writings, to James Cook's book as "The Missing Chapters In Napoleon Hill's Think And Grow Rich". I believe you'll agree with me, when you read it!

    11. Procrastinate When It Comes To Spending™ : When you’re starting-up, and even after you get up and running, develop the bad habit of putting off spending - for as long as reasonably possible - till your're convinced it is inevitable.

    While starting up in particular, I suggest you cut down on ALL your personal expenses by at least 90%(I know this sounds a bit extreme, but based on hindsight, I am convinced that the process of doing it will clear one's thinking faster/better). As James Cook said, you will find what you really need to spend to get through each day, is much less than you think you do.

    Gradually, over time, you will discover the appropriate level to operate in terms of spending.

    Let me reiterate. When you want to do any heavy business–related spending, stay off “doing it “ for at least another 24 – 48 hours, or as long as possible. Brood over it, challenge yourself to think of any other way(s) you can get that “thing” done without spending that much – or without spending ANY money at all. Herman Holtz(now late) - widely regarded as a "Consultant's Consultant", hammered on this quite a bit in his book "The Concise Guide To Becoming An Independent Consultant"(John Wiley and Sons, Inc, 1999). If Holtz thought it was THAT important, I think you should too :-).

    Starting Up As An Ex-Employee? Read This!

    In the Entrepreneur's Survival Reference Manual that I wrote back in 2003, I made the following observation, based on my experiences as a person who left paid employment to start a business:

    If you plan to(or have already) entered into entrepreneuring from a similar background to mine, this is the first thing you have to watch out for – your spending habits. With very few exceptions, most people who go into business after having being in paid employment - especially where the pay was relatively comfortable - often lack the “discipline” needed to preserve the “lifeblood” (i.e. cash) of their new businesses.

    This often results in the early demise of the new business, and their subsequent scampering back to the safety of paid employment. When asked afterwards, they vehemently insist other factors made it impossible to continue in business – when in truth, it was they who were not prepared to modify their habits/lifestyles to allow their new businesses come out of the woods!!" - Tayo Solagbade(25 Avoidable Mistakes No One Will Warn You About In Starting Your Own Business)

    12. Pretend You're Already Successful. The success philosophies I subscribe to, teach that one needs to ALWAYS Think And Act Like A Success In Order To Become One.

    Jim Donovan in his best-selling ebook(titled "This Is Your Life, Not A Dress Rehearsal") that I bought from www.asamanthinketh.com in 2001, described a technique called Fake It Till You Make It. He explained it by saying that without mis-representing him/herself, the person who seeks success must act as if (and BELIEVE) s/he has already become the successful person s/he wants to be.

    You would speak in the present continuous tense about the value you intend to deliver. For instance you would say "I Help People Solve Their Business Financing Problems" and NOT "I Hope To Help People Solve Their Business Financing Problems". Your apparent self-belief is what will convince persons sincerely interested in having THAT kind of problem solved to engage you.

    The foregoing is why in everything I do, I work hard to create an image for myself that reflects where I want to be/how I want to be perceived.(My multi-site website presence for instance is proof of this). Success is a continuous process - you're going to always reviewing and re-focusing to achieve a higher goal, modified vision etc. At every stage, you MUST speak - with conviction - as if you are already where you intend to be.

    13. Choose Work That You Would Enjoy Doing EVEN If You Did Not Get Paid : An entrepreneur who does not truly enjoy and get great fulfillment from doing his chosen business every time s/he has the opportunity, WILL fail when things get tough, and monetary rewards fail to come as expected. S/he will be unable to persevere. The logic is quite simple, but the application in the moments of trial can be tremendously difficult.

    If you truly desire to succeed in your business, make sure you choose one that you would gladly do twenty four hours a day, seven days a week, 365 days a year and longer if necessary - regardless of whether or NOT you get paid! Find that thing that you love doing THAT much, and nothing - no setback, disappointment or del

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