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  • Hub You - More Customers - Watch those Little Things

    Recruiting Fees & Why People Gladly Pay Them
    If your company is not use to paying recruiting fees to an outside firm in order to attract talent, you need to ask yourself the following question: can you afford not to pay fees, if you can’t fill a position or make a mis-hire?Not filling key sales and marketing positions when your company is trying to grow will co
    e to feel very welcome indeed, from the minute their coats were taken, to closing the door behind them.

    At one point, someone tasted one of the sauces and commented on how nice it was and was given a pot, neatly wrapped, to take home. "Drop the pot back in

    How To Advertise Your Business
    Ralph Emmerson said - "If a man write a better book, preach a better sermon or make a better mouse trap than his neighbor, though he build his house in the wood, the world will make a beaten path to his door."Apart from Google, the popular search engine, almost every other business in the world needs to advertise. The
    Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK.

    The Laptop

    I have a laptop which is under warranty - 5 working day turnaround they said when I rang them about a power problem. Efficient and effective they were too.

    So someone came to collect it the next day and, as they said, I got a call 5 working days later to say it would be delivered back, by courier, the next day. And by 10.32 am, it was. I enquired on the second call what had been found to be wrong, but the person on the other end didn't know, "There will be an engineers report in the box". And there was.

    The Restaurant

    My wife went out for a meal with 14 others from her place of work. A nice little restaurant, privately owned. The meal was all home made, with one or two little touches that were a bit special. Being a works 'do' they were a little boisterous and the staff in the restaurant took good part and joined in the fun as well. They were made to feel very welcome indeed, from the minute their coats were taken, to closing the door behind them.

    At one point, someone tasted one of the sauces and commented on how nice it was and was given a pot, neatly wrapped, to take home. "Drop the pot back in

    On Display, Banner Stands and Exhibition Systems
    Make an impact at your next exhibition, banner stands and exhibition systems are an exciting medium of presentation, giving instant impact, they are ideal for conferences, retail displays and for additional emphasis on an exhibit stand at tradeshows.There are many different types of portable banner stands available on t
    out a power problem. Efficient and effective they were too.

    So someone came to collect it the next day and, as they said, I got a call 5 working days later to say it would be delivered back, by courier, the next day. And by 10.32 am, it was. I enquired on the second call what had been found to be wrong, but the person on the other end didn't know, "There will be an engineers report in the box". And there was.

    The Restaurant

    My wife went out for a meal with 14 others from her place of work. A nice little restaurant, privately owned. The meal was all home made, with one or two little touches that were a bit special. Being a works 'do' they were a little boisterous and the staff in the restaurant took good part and joined in the fun as well. They were made to feel very welcome indeed, from the minute their coats were taken, to closing the door behind them.

    At one point, someone tasted one of the sauces and commented on how nice it was and was given a pot, neatly wrapped, to take home. "Drop the pot back in

    There Is Something Different About Clay Animation
    When you consider all the many types of animation that are being used for advertising these days clay animation is the one that people seem to enjoy the most. It is the kind of creative stuff that people remember long after they have seen it. In the world of advertising where the general idea is to get people to remember the
    the second call what had been found to be wrong, but the person on the other end didn't know, "There will be an engineers report in the box". And there was.

    The Restaurant

    My wife went out for a meal with 14 others from her place of work. A nice little restaurant, privately owned. The meal was all home made, with one or two little touches that were a bit special. Being a works 'do' they were a little boisterous and the staff in the restaurant took good part and joined in the fun as well. They were made to feel very welcome indeed, from the minute their coats were taken, to closing the door behind them.

    At one point, someone tasted one of the sauces and commented on how nice it was and was given a pot, neatly wrapped, to take home. "Drop the pot back in

    Top Customer Service Speaker Shares His 10 Favorite Customer Service Lies
    As a seasoned customer service consultant and occasional consumer watchdog, let me share my 10 favorite customer service LIES.(1) Your call is important to us.If this were true, companies would staff adequately and not discourage call volumes through daunting electronic menus, long waiting times, and incessant p
    ce little restaurant, privately owned. The meal was all home made, with one or two little touches that were a bit special. Being a works 'do' they were a little boisterous and the staff in the restaurant took good part and joined in the fun as well. They were made to feel very welcome indeed, from the minute their coats were taken, to closing the door behind them.

    At one point, someone tasted one of the sauces and commented on how nice it was and was given a pot, neatly wrapped, to take home. "Drop the pot back in

    Are You A Workaholic?
    In a bid to prove ourselves at work and as women, we sometimes bite off more than we can chew at work, and find ourselves spending up to 12 hours a day at the office.Have we become workaholics? Are we so obsessed with making our mark in the professional world that we’re willing to sacrifice our personal lives and valuab
    e to feel very welcome indeed, from the minute their coats were taken, to closing the door behind them.

    At one point, someone tasted one of the sauces and commented on how nice it was and was given a pot, neatly wrapped, to take home. "Drop the pot back in anytime", the waitress said. When someone said they fancied something not on the menu, the chef came out and with a little banter, 10 minutes later had made one up specially.

    Wine was in the costings and even though they had managed to get through a couple of bottles (and more!), the wine kept flowing to the end of the meal. The chef came out to wish them well at the end and thank them for coming.

    Two examples of perfectly acceptable service. One experience adequate and one memorable. I wonder which one will be recommended to others?

    It doesn't take much to make your customers or clients feel special. It takes forethought and focus. Especially when we work remotely and don't have the opportunity to meet with our customers and clients face-to-face.

    Customer service is an art, not a science. It is about building relationships which last and, ultimately, your customers will do the marketing for you. And you will profit.

    As sales people we need to deliver that 'extra mile' service Then we will reap the r

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