8. Give more than expected. Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition. Consider the following:

• What can you give customers that they cannot get elsewhere?

• What can you do to follow-up and thank people even when they don't buy?

• What can you give customers that is totally unexpected?

9. Get regular feedback. Encourage and welcome suggestions about how you could improve. There are several ways in which you can find out what customers think and feel about your services.

• Listen carefully to what they say.

• Check back regularly to see how things are going.

• How to Successfully Hunt for a Job
  No one has ever said that finding a job out there in the urban jungles is easy. It never is, by the way. But what is your way of job hunting? How have you been looking for that elusive job? The method you use in looking for a job is a very important yardstick that will decide whether you can land a job or continue hunting for a long time.If you have been unsuccessful in finding a job and have remained searching for one, here are ways (that have been proven to be effective based on experience) to make you succeed in landing a job:- Be a resolute job hunter.
  Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates.

  The practice of customer service should be as present on the show floor as it is in any other sales environment.

  The Ten Commandments of Customer Service

  1. Know who is boss. You are in business to service customer needs, and you can only do that if you know what it is your customers want. When you truly listen to your customers, they let you know what they want and how you can provide good service. Never forget that the customer pays our salary and makes your job possible.

  2. Be a good listener. Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel. Beware of making assumptions - thinking you intuitively know what the customer wants. Do you know what three things are most important to your customer?

  Effective listening and undivided attention are particularly important on the show floor where there is a great danger of preoccupation - looking around to see to whom else we could be selling to.

  3. Identify and anticipate needs. Customers don't buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs. Communicate regularly so that you are aware of problems or upcoming needs.

  4. Make customers feel important and appreciated. Treat them as individuals. Always use their name and find ways to compliment them, but be sincere. People value sincerity. It creates good feeling and trust. Think about ways to generate good feelings about doing business with you. Customers are very sensitive and know whether or not you really care about them. Thank them every time you get a chance.

  On the show floor be sure that your body language conveys sincerity. Your words and actions should be congruent.

  5. Help customers understand your systems. Your organization may have the world's best systems for getting things done, but if customers don't understand them, they can get confused, impatient and angry. Take time to explain how your systems work and how they simplify transactions. Be careful that your systems don't reduce the human element of your organization.

  6. Appreciate the power of "Yes". Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterwards. Look for ways to make doing business with you easy. Always do what you say you are going to do.

  7. Know how to apologize. When something goes wrong, apologize. It's easy and customers like it. The customer may not always be right, but the customer must always win. Deal with problems immediately and let customers know what you have done. Make it simple for customers to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve. Even if customers are having a bad day, go out of your way to make them feel comfortable.

  8. Give more than expected. Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition. Consider the following:

  • What can you give customers that they cannot get elsewhere?

  • What can you do to follow-up and thank people even when they don't buy?

  • What can you give customers that is totally unexpected?

  9. Get regular feedback. Encourage and welcome suggestions about how you could improve. There are several ways in which you can find out what customers think and feel about your services.

  • Listen carefully to what they say.

  • Check back regularly to see how things are going.

  • P
    Understanding Workplace Violence and What You Can Do
    Women face a greater likelihood of encountering workplace violence than men.Workplace violence victim: Anyone who has been injured, harmed, or who has suffered in some way due to acts of another while on the job or due to job related factors.Victims are not only those who are the direct targets of a violent act. They may also be those who innocently witness the act. For example, someone who witnesses a verbal or physical attack on a co-worker may suffer emotionally, mentally or physically as a result of what they saw. Victims may also be the unfortunate in
    le.

    2. Be a good listener. Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel. Beware of making assumptions - thinking you intuitively know what the customer wants. Do you know what three things are most important to your customer?

    Effective listening and undivided attention are particularly important on the show floor where there is a great danger of preoccupation - looking around to see to whom else we could be selling to.

    3. Identify and anticipate needs. Customers don't buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs. Communicate regularly so that you are aware of problems or upcoming needs.

    4. Make customers feel important and appreciated. Treat them as individuals. Always use their name and find ways to compliment them, but be sincere. People value sincerity. It creates good feeling and trust. Think about ways to generate good feelings about doing business with you. Customers are very sensitive and know whether or not you really care about them. Thank them every time you get a chance.

    On the show floor be sure that your body language conveys sincerity. Your words and actions should be congruent.

    5. Help customers understand your systems. Your organization may have the world's best systems for getting things done, but if customers don't understand them, they can get confused, impatient and angry. Take time to explain how your systems work and how they simplify transactions. Be careful that your systems don't reduce the human element of your organization.

    6. Appreciate the power of "Yes". Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterwards. Look for ways to make doing business with you easy. Always do what you say you are going to do.

    7. Know how to apologize. When something goes wrong, apologize. It's easy and customers like it. The customer may not always be right, but the customer must always win. Deal with problems immediately and let customers know what you have done. Make it simple for customers to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve. Even if customers are having a bad day, go out of your way to make them feel comfortable.

    8. Give more than expected. Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition. Consider the following:

    • What can you give customers that they cannot get elsewhere?

    • What can you do to follow-up and thank people even when they don't buy?

    • What can you give customers that is totally unexpected?

    9. Get regular feedback. Encourage and welcome suggestions about how you could improve. There are several ways in which you can find out what customers think and feel about your services.

    • Listen carefully to what they say.

    • Check back regularly to see how things are going.

    • Image is EVERYTHING
      The absolute foundation of your small business is your image. The way potential clients and/or customers perceive your business sets the stage for the way your product or service is recognized and ultimately judged. Image is everything and it will affect your business either positively or negatively.What do you want people to think about when they see your image? When they see your logo, business card, brochure or website, what will they think? Cheap? Expensive? Professional? Successful? Expert? Amateur? Failure?It doesn't matter if you have been in business s
      me at anticipating their needs. Communicate regularly so that you are aware of problems or upcoming needs.

      4. Make customers feel important and appreciated. Treat them as individuals. Always use their name and find ways to compliment them, but be sincere. People value sincerity. It creates good feeling and trust. Think about ways to generate good feelings about doing business with you. Customers are very sensitive and know whether or not you really care about them. Thank them every time you get a chance.

      On the show floor be sure that your body language conveys sincerity. Your words and actions should be congruent.

      5. Help customers understand your systems. Your organization may have the world's best systems for getting things done, but if customers don't understand them, they can get confused, impatient and angry. Take time to explain how your systems work and how they simplify transactions. Be careful that your systems don't reduce the human element of your organization.

      6. Appreciate the power of "Yes". Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterwards. Look for ways to make doing business with you easy. Always do what you say you are going to do.

      7. Know how to apologize. When something goes wrong, apologize. It's easy and customers like it. The customer may not always be right, but the customer must always win. Deal with problems immediately and let customers know what you have done. Make it simple for customers to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve. Even if customers are having a bad day, go out of your way to make them feel comfortable.

      8. Give more than expected. Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition. Consider the following:

      • What can you give customers that they cannot get elsewhere?

      • What can you do to follow-up and thank people even when they don't buy?

      • What can you give customers that is totally unexpected?

      9. Get regular feedback. Encourage and welcome suggestions about how you could improve. There are several ways in which you can find out what customers think and feel about your services.

      • Listen carefully to what they say.

      • Check back regularly to see how things are going.

      • Career Change
        Coping with change is now an everyday occurrence. What’s more the pace of change is accelerating and the need for us all to adjust is greater than ever. Yet, this is a time of opportunity.Career change – Ignore it at your peril or seize the opportunityAll around us we constantly see the changes which are affecting us. Economically power is shifting and the consequences are massive. China and India are emerging nations using modern technology to massive effect as their economies grow at rates previously unheard of. It is predicted that China will be the 4th lar
        angry. Take time to explain how your systems work and how they simplify transactions. Be careful that your systems don't reduce the human element of your organization.

        6. Appreciate the power of "Yes". Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterwards. Look for ways to make doing business with you easy. Always do what you say you are going to do.

        7. Know how to apologize. When something goes wrong, apologize. It's easy and customers like it. The customer may not always be right, but the customer must always win. Deal with problems immediately and let customers know what you have done. Make it simple for customers to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve. Even if customers are having a bad day, go out of your way to make them feel comfortable.

        8. Give more than expected. Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition. Consider the following:

        • What can you give customers that they cannot get elsewhere?

        • What can you do to follow-up and thank people even when they don't buy?

        • What can you give customers that is totally unexpected?

        9. Get regular feedback. Encourage and welcome suggestions about how you could improve. There are several ways in which you can find out what customers think and feel about your services.

        • Listen carefully to what they say.

        • Check back regularly to see how things are going.

        • There Is A Time To Be Born And A Time To Die - Correct Timing Is Everything
          There is a time to be born and a time to die. Correct timing is everything The right timing is absolutely important. There is an old Chinese saying that for a business to flourish, you need to have the correct timing.If a company ventures into a particular market too early in the product life cycle, perhaps at the introduction stage, it may not be able to reap the full benefits. The grounds may be hard and it has to invest substantial resources into developing the market. In the process, the early entrants may end up paying the high “tuition” fees as they w
          ve. Even if customers are having a bad day, go out of your way to make them feel comfortable.

          8. Give more than expected. Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition. Consider the following:

          • What can you give customers that they cannot get elsewhere?

          • What can you do to follow-up and thank people even when they don't buy?

          • What can you give customers that is totally unexpected?

          9. Get regular feedback. Encourage and welcome suggestions about how you could improve. There are several ways in which you can find out what customers think and feel about your services.

          • Listen carefully to what they say.

          • Check back regularly to see how things are going.

          • Provide a method that invites constructive criticism, comments and suggestions.

          10. Treat employees well. Employees are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your employees with respect and chances are they will have a higher regard for customers. Appreciation stems from the top. Treating customers and employees well is equally important.