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    steps listed below, you will greatly improve the likelihood of achieving positive re
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    During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line. How can you best handle challenging situations? I have developed and practiced a simple method for just such encounters. If you follow the steps listed below, you will greatly improve the likelihood of achieving positive res
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    ltimately your bottom line. How can you best handle challenging situations? I have developed and practiced a simple method for just such encounters. If you follow the steps listed below, you will greatly improve the likelihood of achieving positive re
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    steps listed below, you will greatly improve the likelihood of achieving positive resolutions to challenging situations.

    Make a Connection

    Shake hands and introduce yourself. An introduction will add a personal aspect to the situation that can alleviate some hostility or anger that might surround the interaction.

    Acknowledge concern and show understanding.

    Get engaged in solving the problem.

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