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Hub You - What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
"You are the harbinger of your own success" is a mantra that's used by successful people in all walks of life. Every success story you've ever read follows the format of a person who described their dream, tried to work out what was needed to achieve it, and then set out to do it, by dint of hard work and tenacity. A ca
It happens five days a week. You have to shift gears from being a mom to being an employee – even the boss. How can you effectively shift gears and get yourself ready for the workday ahead? How do you gain and keep respect with those who work alongside you?Be Confident with Your ChoicesThere’s nothin
As I stooped down to tie her shoelaces, I immediately realized why she was becoming so irritable. She could not adequately see the toys that were displayed on the shelf above her head. At this point, I decided to pick her up and to continue shopping with her in my arms. The pleasant change in her behavior was quite apparent and welcomed.
Stefanie's experience taught me two lessons that I am passing on to you today:
* In dealing with children, with customers, and with people in general who may be from different cultures, we do them and ourselves a great service when we take the time to see their uniques situation from their very special viewpoint.
* Developing an emphatic attitude means listening, really listening, to what they are say. (I'm not referring to the superficial listening we are so prone to do by mouthing words to someone while our eyes and ears are glues to the TV. I'm referring to emphatic listening: listening with our eyes.) They might just happen to be our n
The advent of the internet has changed the mortgage industry but a good customer service proposition is the key to achieving your business aims and ignoring this will set your business up to fail.I used to be a mortgage broker and used to spend my time developing my business via word of mouth. Then the internet ca
Stefanie's experience taught me two lessons that I am passing on to you today:
* In dealing with children, with customers, and with people in general who may be from different cultures, we do them and ourselves a great service when we take the time to see their uniques situation from their very special viewpoint.
* Developing an emphatic attitude means listening, really listening, to what they are say. (I'm not referring to the superficial listening we are so prone to do by mouthing words to someone while our eyes and ears are glues to the TV. I'm referring to emphatic listening: listening with our eyes.) They might just happen to be our
For many years, the business world has been asking higher education to meet their needs of developing future knowledge workers who are self-leaders that take responsibility for their actions and have solid decision making and problem solving skills. An article in the Newsweek's November 13, 2006 issue indicates t
Stefanie's experience taught me two lessons that I am passing on to you today:
* In dealing with children, with customers, and with people in general who may be from different cultures, we do them and ourselves a great service when we take the time to see their uniques situation from their very special viewpoint.
* Developing an emphatic attitude means listening, really listening, to what they are say. (I'm not referring to the superficial listening we are so prone to do by mouthing words to someone while our eyes and ears are glues to the TV. I'm referring to emphatic listening: listening with our eyes.) They might just happen to be our
Simply put, a corporation is a form of business entity. You probably already know this, so this article delves into a few of the particulars.Separate EntityFor legal purposes, a corporation is considered a separate legal entity from those forming it. Although it is not a living person, a corporation general
* Developing an emphatic attitude means listening, really listening, to what they are say. (I'm not referring to the superficial listening we are so prone to do by mouthing words to someone while our eyes and ears are glues to the TV. I'm referring to emphatic listening: listening with our eyes.) They might just happen to be our
In the mid 1990s a few individuals and companies, seeing the potential of the relatively unknown Internet, took advantage of this new medium and got a head start on everyone else. Similarly, today a few innovative companies have enthusiastically embraced web and video conferencing and are reporting great benefits from th
To help you get into their frame of mind, imagine yourself in their limited experience and highly dependent situation. This will enormously increase your satisfaction and enjoyment of living and, at the same time, make you much more attractive to others as they recognize your sincere attempts to understand them and help them with meaningful solutions.
We all need strong egos to cope successfully with our world, but we need empathy, too. If we want to be successful in business as we are in life, then we must get into the other person's shoes and see the world from where he is standing.
Remember: When you maximize your potential, everyone wins. When you don't, we all lose.
© Etienne A. Gibbs, MSW
PERMISSION TO REPUBLISH: This article may be republished in ezines, newsletters, and o
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