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Hub You - Customer No Service - How to Lose a Loyal Customer!
In the last few years, the Philippine economy has seen the proliferation of quite a number of call centers or contact centers providing thousands of high-paying jobs to Filipinos. Recent estimates that the Philippines has replaced India and other countries as the preferred destination for many offshore contact centers that provide services to American and other western markets. This phenomenon has made the Philippines the country of choice for western companies who wish
Introduction to Document ManagementIf you've never used a document management system, then it is entirely possible that you aren't aware of how valuable these products can be. Companies and individuals who manage a diverse array of documents have found that document management systems serve to simplify their lives and make both storing documents and later obtaining those documents much easier.Many companies are forced to go the way of electronic documents b
Anyway, today I went to the market to buy a few things for dinner. I knew it was going to go wrong because my usual entrance to the parking lot was gated off by shopping carts lying on the ground to block my path. OK, I'm flexible, I'll drive around.
The second thing was when they were out of my favorite glass bottles of skim milk. It's the best way to drink milk, in my humble opinion. They had every flavor except for mine.
Next, I tried to check out by "paying by touch." Let me tell you, this can be the best system in the world, you just sign up with your driver's license number, your credit card number, your preferred customer number, and your phone number, and away you go. Notice I said CAN be the best. Many times, my preferred card number doesn't w
"We're not going to that stupid meeting! They'll just feed us more BS." That was the overwhelming sentiment at a recent workshop I conducted for a worldwide company doing around $8 billion is sales. It was one colossal problem they had on their hands.You see about a year ago now the folks from the parent company came in and surprised even the VPGM of this division with the news they were moving the operation to Europe. What you have to know is that this division i
Anyway, today I went to the market to buy a few things for dinner. I knew it was going to go wrong because my usual entrance to the parking lot was gated off by shopping carts lying on the ground to block my path. OK, I'm flexible, I'll drive around.
The second thing was when they were out of my favorite glass bottles of skim milk. It's the best way to drink milk, in my humble opinion. They had every flavor except for mine.
Next, I tried to check out by "paying by touch." Let me tell you, this can be the best system in the world, you just sign up with your driver's license number, your credit card number, your preferred customer number, and your phone number, and away you go. Notice I said CAN be the best. Many times, my preferred card number doesn't
In his essay, "Quality", written in 1911, the great writer, John Galsworthy, recounts the tale of two brothers. Shoemakers with their own shop somewhere near the end of the 19th century, they exemplify the issue of quality in Mr. Galsworthy's mind. They knew each customer. They made patterns of the customers' feet, cut the shoes to fit, had the customer try the shoes, and then adjusted the shoes as necessary to each customer's satisfaction, offering to take the cost o
The second thing was when they were out of my favorite glass bottles of skim milk. It's the best way to drink milk, in my humble opinion. They had every flavor except for mine.
Next, I tried to check out by "paying by touch." Let me tell you, this can be the best system in the world, you just sign up with your driver's license number, your credit card number, your preferred customer number, and your phone number, and away you go. Notice I said CAN be the best. Many times, my preferred card number doesn't
The search for the right career is a delicate process. You shouldn't rush into anything. Take your time, and really examine all of the necessary aspects of your career before you decide that you want to stick with it for a long time.The first thing you need to examine is yourself. What are your interests? What are you good at? What are the things you enjoy doing? Take the time to list or journal these things over the course of a couple of days. You may even think
Next, I tried to check out by "paying by touch." Let me tell you, this can be the best system in the world, you just sign up with your driver's license number, your credit card number, your preferred customer number, and your phone number, and away you go. Notice I said CAN be the best. Many times, my preferred card number doesn't
A recent graduate can have a tough time finding their first job and getting their career on track.When I finished university, I found it difficult to find my first job. Through university I’d worked in a factory so I didn’t have any office experience that I could point to that would indicate to a potential employer that I could do everything I said I could do.I kept thinking that even though I was a recent graduate with no relevant experience, if only I cou
Now this would have been okay, had the checker just used the house card and given me the lower price so my debit card would be billed the correct amount, however she did not know how to do this. Instead, she said to go over to the service counter and someone over there would help me out.
Skeptical, I walked over to the service desk to see 3 clerks talking to each other and cutting out something that was much more urgent than me and the 4 other people in line. For some reason, after a few minutes, one girl asked to help me. Not one to look a gift horse in the mouth, I told her my dilemma, and she proceeded to go through my bags, re-scanning things and writing down what she thought was the correct cents off. I'm no cheapskate, but five dollars is 2 gallons of gas! Of course, she was doi
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