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Hub You - Stay - Say - Pay
We’ve all heard it before: “Just get out there and network!” If it was that easy, we would already be doing it. So why is it so hard? Well, you’re an introvert, aren’t you? Enough said.However, unless the prospect of a really long job search excites you, you have to get out there and connect with people who don’t know you but who could benefit from your expertise.Below are a baker’s dozen tips to help you crack the
* We give the impression that we care and are interested in the customer.
* We empathise with problems and complaints and respond quickly.
* We occasionally do something to pleasantly surprise the customer.
* We always keep our promises.
* We give the impression that we're fun to deal with.
* We treat the customer the way they want to be treated, not the way we want to be treated.
(The * We means everyone in the business be they sales people, delivery dri
As the landscape in this industry gets more and more competitive, turf wars crop up, oftentimes within organizations, and the disruption adds to the downward spiral of sales and profits. If you are experiencing turf wars in your company, identify which combination of the following six causes are the ones you need to immediately address.1. InsecurityWhen a person feels uncertain about his position, skill level or jo
It almost goes without saying that it's vital to have a reliable product or service. Most businesses spend a great deal of time and money ensuring that their product does what they say it'll do and striving for exceptional customer service.
However, if you do this consistently, don't expect any "brownie points" and it won't ensure stay, say and pay. Providing reliable products and service is vitally important however after a while customers start to take it for granted.
I can remember the days when a motor car was difficult to start on a winters morning. When a telephone engineer took a week to fix your phone and a retail store wouldn't take back an item you'd purchased. Nowadays, cars start first time, engineers come the same day and retail stores give you your money back immediately. We now take this kind of reliability and service for granted.
To give your business the competitive edge and ensure stay, say and pay you, your business and your people need to be likeable. Too many organisations forget that their customers are humans and the thing about humans is - they don't always make decisions logically. Customers are driven by their emotions and they make decisions about organisations based on their interaction with the people in the business. They'll even forgive your mistakes if they like your business.
So what do we need to do to ensure the likeability factor? Run your eye down the following list and see how many you can tick off:
* We always have a genuine smile for every customer.
* We are warm and friendly to all customers.
* We listen carefully and make it obvious that we're
listening.
* We use the customer's name and our name appropriately.
* We give the impression that we care and are interested in
the customer.
* We empathise with problems and complaints and respond
quickly.
* We occasionally do something to pleasantly surprise the
customer.
* We always keep our promises.
* We give the impression that we're fun to deal with.
* We treat the customer the way they want to be treated, not
the way we want to be treated.
(The * We means everyone in the business be they sales people, delivery driv
One of the most common questions people ask me is: “Where should I spend my advertising dollars?” Their experience can typically be summed up as follows:I recently opened my business as an interior designer. I was so excited. But now – two months later – I’m getting frustrated. I believe that my services are valuable, and I thought there would be a market for them, but I’m having the hardest time finding clients. I’
However, if you do this consistently, don't expect any "brownie points" and it won't ensure stay, say and pay. Providing reliable products and service is vitally important however after a while customers start to take it for granted.
I can remember the days when a motor car was difficult to start on a winters morning. When a telephone engineer took a week to fix your phone and a retail store wouldn't take back an item you'd purchased. Nowadays, cars start first time, engineers come the same day and retail stores give you your money back immediately. We now take this kind of reliability and service for granted.
To give your business the competitive edge and ensure stay, say and pay you, your business and your people need to be likeable. Too many organisations forget that their customers are humans and the thing about humans is - they don't always make decisions logically. Customers are driven by their emotions and they make decisions about organisations based on their interaction with the people in the business. They'll even forgive your mistakes if they like your business.
So what do we need to do to ensure the likeability factor? Run your eye down the following list and see how many you can tick off:
* We always have a genuine smile for every customer.
* We are warm and friendly to all customers.
* We listen carefully and make it obvious that we're
listening.
* We use the customer's name and our name appropriately.
* We give the impression that we care and are interested in
the customer.
* We empathise with problems and complaints and respond
quickly.
* We occasionally do something to pleasantly surprise the
customer.
* We always keep our promises.
* We give the impression that we're fun to deal with.
* We treat the customer the way they want to be treated, not
the way we want to be treated.
(The * We means everyone in the business be they sales people, delivery dri
Confidence is essential when looking for a job because it can be a very stressful situation. When we show to a potential employer that we can do a job then there is a better chance that they will want us for the job. Try out as many fields as you can and fill out as many applications as you can on them.Below are a few things you should keep in mind when applying for a job in the newspaper or from the sign in the window: store wouldn't take back an item you'd purchased. Nowadays, cars start first time, engineers come the same day and retail stores give you your money back immediately. We now take this kind of reliability and service for granted.
To give your business the competitive edge and ensure stay, say and pay you, your business and your people need to be likeable. Too many organisations forget that their customers are humans and the thing about humans is - they don't always make decisions logically. Customers are driven by their emotions and they make decisions about organisations based on their interaction with the people in the business. They'll even forgive your mistakes if they like your business.
So what do we need to do to ensure the likeability factor? Run your eye down the following list and see how many you can tick off:
* We always have a genuine smile for every customer.
* We are warm and friendly to all customers.
* We listen carefully and make it obvious that we're
listening.
* We use the customer's name and our name appropriately.
* We give the impression that we care and are interested in
the customer.
* We empathise with problems and complaints and respond
quickly.
* We occasionally do something to pleasantly surprise the
customer.
* We always keep our promises.
* We give the impression that we're fun to deal with.
* We treat the customer the way they want to be treated, not
the way we want to be treated.
(The * We means everyone in the business be they sales people, delivery dri
Unless you are one of the few mortals left on Earth who will be employed by only one business for the duration of your existence, you will soon be subject to another job interview.When your occupation circumstances change, you have to go out and look for a new job. Once you land that job interview, you have to be cognizant of the interview trap, questions asked by the interviewer prepared to get you to let slide your temp
So what do we need to do to ensure the likeability factor? Run your eye down the following list and see how many you can tick off:
* We always have a genuine smile for every customer.
* We are warm and friendly to all customers.
* We listen carefully and make it obvious that we're
listening.
* We use the customer's name and our name appropriately.
* We give the impression that we care and are interested in
the customer.
* We empathise with problems and complaints and respond
quickly.
* We occasionally do something to pleasantly surprise the
customer.
* We always keep our promises.
* We give the impression that we're fun to deal with.
* We treat the customer the way they want to be treated, not
the way we want to be treated.
(The * We means everyone in the business be they sales people, delivery dri
By: Donald J. Eversdyk February 18, 2007The latest fashion trend that seems to be becoming the norm is the way people dress. Whether it is for work, daily activities, or a special event, people are lowering their standards. Seems everywhere I go lately either people don’t care what they look like, are just plain lazy, or a combination of both. I’d like to give you three examples that happened to me in the past month. name and our name appropriately.
* We give the impression that we care and are interested in the customer.
* We empathise with problems and complaints and respond quickly.
* We occasionally do something to pleasantly surprise the customer.
* We always keep our promises.
* We give the impression that we're fun to deal with.
* We treat the customer the way they want to be treated, not the way we want to be treated.
(The * We means everyone in the business be they sales people, delivery drivers, accountants, engineers, managers or directors.)
How well did you do? If you've got lots of ticks then you probably have lots of customers who like you. Just a word to the managers and employers amongst you; run your eyes down the list again and replace the word customer with the words employee or staff colleague.
How many ticks did you get this time? Lots of ticks mean your staff like you and it probably follows that your customers do as well.
Have you noticed how being likeable cost so little? A lot less than advertising or other promotional activity required to replace lost customers.
Working a little bit harder on the emotional connection with your customers will increase your likeability factor and ensure they - stay, say and pay.
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