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Hub You - Customer Service Is Key
Hook-loop fasteners are a two-faced fastening system whereby one face is covered in tiny nylon fibers with little hooks on the ends of them, and the other face is covered in tiny nylon loops. When the two faces are pressed together, some of the hooks burrow in and catch onto the loops. The tighter the two faces are pressed together, the more catches that are formed. This forms a powerful bonding system that can support great amounts of weight. You can’t pull the faces of the hook-loop fastener directly apart; rather, you must pull a few hooks and fibers apart from the one of the edges of the two-face bond. When you continue pulling, the hooks and fibers “un-catch” a few at a time, maki
2. Make sure that your contact details are easily located. Online businesses can generally get away with not publishing a telephone number (though if you want to do so, even better) but it is vital that a working email address is available for customers. Note that I say 'working' email address - if your ISP is filtering your emails for spam and junk, then
"Tis the season to be jolly!" A great attitude is easy to have when you design your gifts with a lot of thought and don't allow the experience take you to the cleaners. One of the traditions I like at this time of year is remembering all the people that were there for me this past year. Especially those that didn't receive anything in return for it -- in the smallest or largest way. Meaningful gift giving does not have to be expensive. In fact, some of the most precious gifts are the ones that cost very little, but mean a great deal because of the time and effort it took to select, or create, and mail. Here are eight ideas I have used over the last few years. Y
I don't care what you are selling, who you are selling it to, what service you provide or who your target market is, if you don't make the effort to provide top quality customer service, you will definitely be losing sales somewhere along the line.
This subject is fresh in my mind at the moment because I have had cause to make several online purchases over the past week or so and the levels of service I have received have varied considerably. At one end of the scale I have had some excellent service and in contrast, some companies have totally ignored my requests for assistance!
This is to be expected I guess (though there is no excuse for ignoring paying customers) but the businesses that really stand out for me are the ones that made the effort to communicate on a 'personal' level. By that I mean taking the time to reply to my emails rather than just ignoring them in the hope that their standard automatically generated emails would do the trick. These businesses that went the extra mile to make me feel like a valued customer are the ones that will reap the rewards in the future because I will go back to them to purchase again. It really is so simple that it amazes me when companies/individuals don't bother to make the effort.
So what can you do to ensure that your online business is offering the right level of customer service? Well here are a few ideas to get you started....
1. Ensure that your website has a 'Frequently Asked Questions' (FAQ) page. This will help your customers to find the answers to their own questions immediately without the need to send an email/make a telephone call. As many of you know, I set up a Support Centre earlier this year which includes a Knowledgebase of commonly asked questions. Not only does this help customers but it also reduced my inbound emails considerably.
2. Make sure that your contact details are easily located. Online businesses can generally get away with not publishing a telephone number (though if you want to do so, even better) but it is vital that a working email address is available for customers. Note that I say 'working' email address - if your ISP is filtering your emails for spam and junk, then
Hook-loop fasteners are a two-faced fastening system whereby one face is covered in tiny nylon fibers with little hooks on the ends of them, and the other face is covered in tiny nylon loops. When the two faces are pressed together, some of the hooks burrow in and catch onto the loops. The tighter the two faces are pressed together, the more catches that are formed. This forms a powerful bonding system that can support great amounts of weight. You can’t pull the faces of the hook-loop fastener directly apart; rather, you must pull a few hooks and fibers apart from the one of the edges of the two-face bond. When you continue pulling, the hooks and fibers “un-catch” a few at a time, maki
This subject is fresh in my mind at the moment because I have had cause to make several online purchases over the past week or so and the levels of service I have received have varied considerably. At one end of the scale I have had some excellent service and in contrast, some companies have totally ignored my requests for assistance!
This is to be expected I guess (though there is no excuse for ignoring paying customers) but the businesses that really stand out for me are the ones that made the effort to communicate on a 'personal' level. By that I mean taking the time to reply to my emails rather than just ignoring them in the hope that their standard automatically generated emails would do the trick. These businesses that went the extra mile to make me feel like a valued customer are the ones that will reap the rewards in the future because I will go back to them to purchase again. It really is so simple that it amazes me when companies/individuals don't bother to make the effort.
So what can you do to ensure that your online business is offering the right level of customer service? Well here are a few ideas to get you started....
1. Ensure that your website has a 'Frequently Asked Questions' (FAQ) page. This will help your customers to find the answers to their own questions immediately without the need to send an email/make a telephone call. As many of you know, I set up a Support Centre earlier this year which includes a Knowledgebase of commonly asked questions. Not only does this help customers but it also reduced my inbound emails considerably.
2. Make sure that your contact details are easily located. Online businesses can generally get away with not publishing a telephone number (though if you want to do so, even better) but it is vital that a working email address is available for customers. Note that I say 'working' email address - if your ISP is filtering your emails for spam and junk, then
This is my second attempt at cooking the Turkey. Last year I bought the traditional frozen turkey and utilized a recipe from the Food Network's web site. Resulting in a typical and predictable outcome, average.This year I went to my local meatery (if this turns out to be a word, just remember, you read it here first) and purchased a fresh bird. Although it was small (11 pounds), it was more than enough for my family. I cooked it unstuffed and 2.25 hours later we consumed a bird that required extra napkins. I could not distinguish between the juice from the bird or the salivation from the anticipation of the next bite. A homerun at my table.Customer service notwithstanding
So what can you do to ensure that your online business is offering the right level of customer service? Well here are a few ideas to get you started....
1. Ensure that your website has a 'Frequently Asked Questions' (FAQ) page. This will help your customers to find the answers to their own questions immediately without the need to send an email/make a telephone call. As many of you know, I set up a Support Centre earlier this year which includes a Knowledgebase of commonly asked questions. Not only does this help customers but it also reduced my inbound emails considerably.
2. Make sure that your contact details are easily located. Online businesses can generally get away with not publishing a telephone number (though if you want to do so, even better) but it is vital that a working email address is available for customers. Note that I say 'working' email address - if your ISP is filtering your emails for spam and junk, then
One of the most sensitive and confidential service is offered by a private investigator. Usually the job involves a high degree of character reliability to gain the client's full trust. UK private investigators are hired to solve specific problems on a personal and business level.SURVEILLANCE:Gathering of credible and accurate facts is one of the most important tasks accomplished by a UK private investigator. When this could be done by anybody, hiring a professional private investigator can get data discreetly. The result of the surveillance is a report, usually supported by factual photos, video footages and specific evidences taken secretly to avoid suspicion from t
So what can you do to ensure that your online business is offering the right level of customer service? Well here are a few ideas to get you started....
1. Ensure that your website has a 'Frequently Asked Questions' (FAQ) page. This will help your customers to find the answers to their own questions immediately without the need to send an email/make a telephone call. As many of you know, I set up a Support Centre earlier this year which includes a Knowledgebase of commonly asked questions. Not only does this help customers but it also reduced my inbound emails considerably.
2. Make sure that your contact details are easily located. Online businesses can generally get away with not publishing a telephone number (though if you want to do so, even better) but it is vital that a working email address is available for customers. Note that I say 'working' email address - if your ISP is filtering your emails for spam and junk, then
Infomercials have been around for along time. Have you ever caught yourself glued to the TV watching and listening to information on a new TV product? We have all seen these ads and I am sure most of us have some of these products in our homes. I know I have several. Wow, will that really clean my floors and make them look new again? Use water to steam away all those germs. Only five minutes a day and you will lose weight! How can you not want to try these products? Only $19.99 or 5 easy installments of $29.99.A number of celebrities endorse these products. One product that has been around for awhile is The Thighmaster endorsed by Suzanne Somers. She also endorses other e
2. Make sure that your contact details are easily located. Online businesses can generally get away with not publishing a telephone number (though if you want to do so, even better) but it is vital that a working email address is available for customers. Note that I say 'working' email address - if your ISP is filtering your emails for spam and junk, then this doesn't really count as it is very easy for a genuine email to get sent to the trash bin in error.
3. You should set your sales site up so that when a purchase is made, a confirmation email is automatically sent to the buyer. This lets them know that their order has been received and confirms that it is being processed. I can't stand it when I spend money online and don't even get an email confirmation!
4. Answer all emails/enquiries within 24 hours. That said, I actually think that 24 hours is too long to wait for a reply from an online business. I have always stated on my sites that I will respond within 24 hours but most emails are answered within 8 hours absolute maximum. If an online business can't/won't respond to me within 24 hours, then I won't deal with them.
I am afraid that I have little time for anyone running a business that says that they can't answer emails within 24 hours. Even when I had a full-time job, I checked my emails first thing in the morning and then again in the evening so that customers weren't left waiting. I even check my emails daily when I am on holiday so if I can do this, why can't other people? Ok, you might want to have time off over the weekend - that's fair enough but make sure your website tells your customers that your office is only manned Monday to Friday.
Mind you, any online business owner that doesn't check their emails at the weekend is missing a trick. I make a fair few sales on Saturday/Sunday and I know that sometimes this is because I bothered to reply to an email sent on one of these days within a few hours. If I had left it until Monday, chances are that one of my competitors would have got the sale.
I have come across some business owners that have gone on holiday for two or three weeks and just left their emails to pile up. I find it hard to believe that anyone that takes their business seriously would do this but I have seen it happen. If you want to take a holiday and
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