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  • Hub You - Customer Complaints: Do it Right

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    estions and it was one of the longest, most tortuous support calls.

    The Dallas Morning News had an article on the topic and how to best

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    At a time when shopping is big as well as returning items, we find items that don’t work or live up to our expectations. Rather than just complain, do something about it. It might surprise you. I bought two items that came with a pen and the pen didn’t work on either. I wrote the company about it and the company promptly sent me replacements.

    In another situation, my Microsoft mouse stopped working. Microsoft’s customer service was easy to reach and will send a replacement as soon as it’s in stock. On the flip side, I contacted Logitech support to ask questions and it was one of the longest, most tortuous support calls.

    The Dallas Morning News had an article on the topic and how to best

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    plain, do something about it. It might surprise you. I bought two items that came with a pen and the pen didn’t work on either. I wrote the company about it and the company promptly sent me replacements.

    In another situation, my Microsoft mouse stopped working. Microsoft’s customer service was easy to reach and will send a replacement as soon as it’s in stock. On the flip side, I contacted Logitech support to ask questions and it was one of the longest, most tortuous support calls.

    The Dallas Morning News had an article on the topic and how to best

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    mpany about it and the company promptly sent me replacements.

    In another situation, my Microsoft mouse stopped working. Microsoft’s customer service was easy to reach and will send a replacement as soon as it’s in stock. On the flip side, I contacted Logitech support to ask questions and it was one of the longest, most tortuous support calls.

    The Dallas Morning News had an article on the topic and how to best

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    tomer service was easy to reach and will send a replacement as soon as it’s in stock. On the flip side, I contacted Logitech support to ask questions and it was one of the longest, most tortuous support calls.

    The Dallas Morning News had an article on the topic and how to best

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    estions and it was one of the longest, most tortuous support calls.

    The Dallas Morning News had an article on the topic and how to best go about product problems. The article included an interview with Tim Duffy, a consumer evangelist who says he’s not a fan of sites like Planet Feedback (planetfeedback.com).

    When something breaks or doesn’t work right, here are the steps that work well for me:

    1. If the problem occurs within days after buying the item, return it to the store and exchange it or get a refund.

    2. If the problem occurs past the return date, go to the company’s Web site and search for information on the problem.

    3. If the Web site doesn’t have the answers,

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