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  • Hub You - There's A Lot To Be Said For 'Please & Thank-You' Training

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    the one good thing in life that we can’t get too much of, though I don’t think they encountered chocolate.

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    Once, in the middle of a major consulting assignment I chatted with two managers about the prior customer service training that they had sponsored for their staff.

    With derision in his voice, one described the program as “Please & Thank You” training.

    Well that’s pretty mindless and wasteful, I recall thinking.

    But now, I have a different viewpoint. I believe every customer interfacing person should be taught the importance of saying please and thank you at least five times more often.

    It was either Aristotle or Plato who reportedly said that education is the one good thing in life that we can’t get too much of, though I don’t think they encountered chocolate.

    But we can definitely add to that

    Coming Soon - You're Outsourced Too!
    How do you feel about outsourcing jobs? Whether for it or against it, most people I speak to have fairly strong feelings about its use.Some hope that regulations or changes to the tax codes will stop businesses from using it. They hope to see fewer local jobs lost as
    for their staff.

    With derision in his voice, one described the program as “Please & Thank You” training.

    Well that’s pretty mindless and wasteful, I recall thinking.

    But now, I have a different viewpoint. I believe every customer interfacing person should be taught the importance of saying please and thank you at least five times more often.

    It was either Aristotle or Plato who reportedly said that education is the one good thing in life that we can’t get too much of, though I don’t think they encountered chocolate.

    But we can definitely add to tha

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    and wasteful, I recall thinking.

    But now, I have a different viewpoint. I believe every customer interfacing person should be taught the importance of saying please and thank you at least five times more often.

    It was either Aristotle or Plato who reportedly said that education is the one good thing in life that we can’t get too much of, though I don’t think they encountered chocolate.

    But we can definitely add to tha

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    rtance of saying please and thank you at least five times more often.

    It was either Aristotle or Plato who reportedly said that education is the one good thing in life that we can’t get too much of, though I don’t think they encountered chocolate.

    But we can definitely add to tha

    Nursing Conferences
    Nursing conferences are intended to address the interests and concerns of nurses across specialty areas and levels of practice and provide attendees with an opportunity to learn more about challenging and practical issues in ethics. Like most other conferences, there will b
    the one good thing in life that we can’t get too much of, though I don’t think they encountered chocolate.

    But we can definitely add to that short list, courtesy.

    Customers love hearing please and thank you, repeatedly, because it makes them feel important. And by uttering these words, we remind ourselves who comes first, in business.

    Over the years, there has been a steady democratizing of the employee-customer relationship, and I’m not sure it has been that productive. One sign of it is when a banking CSR asks you who he is speaking to, and you reply with your full name, and he then uses your first name through the remainder of the conversation.

    Who authorized him to take such a liberty?

    Gr

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