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Hub You - Upset Customers Don't Have To Upset You
Security technology is only a part of an overall security plan. If you own a small business or a home-based business, or if you've been tasked with implementing security at your organization, developing a comprehensive sec
Ellis advises us to challenge both assumptions, to ask:
Why must it be awful? Can’t I make it simply “mildly uncomfortable,” instead? Also, who says I shouldn’t
Why is research and development in artificial intelligence and robotics so very important in the present period? Well because we are about to hit the end of an era as all these Baby Boomers retire and leave the work force.
As a long-time admirer of Ellis, and as someone who had the privilege of learning with him, in person, let me say it’s well deserved.
Ellis says we can experience an emotion that we dislike and alter it, because our reasoning capacity controls our emotions, to a large extent. His approach is to teach people to talk themselves out of their funks, in some cases on the spot.
So, let’s say there is a customer who is screaming at you. If you tell yourself, “It’s awful whenever anybody screams at me, and I shouldn't have to take this guff!” you’ll set yourself up for feeling stressed and very uptight.
Ellis says, especially when we’re doing a slow burn that starts to really ignite, that we should ask, “What am I telling myself that’s making me so agitated?”
In the screamer situation, there are two things, two nettlesome beliefs: (1) It’s AWFUL; and (2) I SHOULDN’T HAVE TO TAKE IT!
Ellis advises us to challenge both assumptions, to ask:
Why must it be awful? Can’t I make it simply “mildly uncomfortable,” instead? Also, who says I shouldn’t h
My wife and I were cruising around the antique shops in Twin Falls when I came upon a book published in 1912 by the A.W. Shaw Company, Chicago, New York. The title is How to Write Advertisements that Sell.The
Ellis says we can experience an emotion that we dislike and alter it, because our reasoning capacity controls our emotions, to a large extent. His approach is to teach people to talk themselves out of their funks, in some cases on the spot.
So, let’s say there is a customer who is screaming at you. If you tell yourself, “It’s awful whenever anybody screams at me, and I shouldn't have to take this guff!” you’ll set yourself up for feeling stressed and very uptight.
Ellis says, especially when we’re doing a slow burn that starts to really ignite, that we should ask, “What am I telling myself that’s making me so agitated?”
In the screamer situation, there are two things, two nettlesome beliefs: (1) It’s AWFUL; and (2) I SHOULDN’T HAVE TO TAKE IT!
Ellis advises us to challenge both assumptions, to ask:
Why must it be awful? Can’t I make it simply “mildly uncomfortable,” instead? Also, who says I shouldn’t
The healthcare industry will see a great amount of growth in the next ten to fifteen years when the baby boomer generation reaches retirement age and transitions in to nursing care facilities. As our population ages, we wi
So, let’s say there is a customer who is screaming at you. If you tell yourself, “It’s awful whenever anybody screams at me, and I shouldn't have to take this guff!” you’ll set yourself up for feeling stressed and very uptight.
Ellis says, especially when we’re doing a slow burn that starts to really ignite, that we should ask, “What am I telling myself that’s making me so agitated?”
In the screamer situation, there are two things, two nettlesome beliefs: (1) It’s AWFUL; and (2) I SHOULDN’T HAVE TO TAKE IT!
Ellis advises us to challenge both assumptions, to ask:
Why must it be awful? Can’t I make it simply “mildly uncomfortable,” instead? Also, who says I shouldn’t
Maybe you have decided that you deserve more money than you are currently being paid or maybe you have decided that not having a job and not being paid anything must come to an end. You may be looking for a new position i
Ellis says, especially when we’re doing a slow burn that starts to really ignite, that we should ask, “What am I telling myself that’s making me so agitated?”
In the screamer situation, there are two things, two nettlesome beliefs: (1) It’s AWFUL; and (2) I SHOULDN’T HAVE TO TAKE IT!
Ellis advises us to challenge both assumptions, to ask:
Why must it be awful? Can’t I make it simply “mildly uncomfortable,” instead? Also, who says I shouldn’t
Even though we're only a few fields away from the end of our segment on medical billing and the GU0 record, these last few fields are so complex and confusing, that the explanations of how to fill them can get rather lengt
Ellis advises us to challenge both assumptions, to ask:
Why must it be awful? Can’t I make it simply “mildly uncomfortable,” instead? Also, who says I shouldn’t have to take it? Me, right?
Maybe I do have to take it. It could be part of the job, an unpleasant part, true, but part of it, nonetheless.
Once we have challenged these assumptions, and substituted more mild alternatives, our emotions subside, and we come into better control, says Ellis.
If you’re in any kind of customer-facing capacity, you may find Ellis’ books a real help.
He reminds us that we may not be able to control what customers throw at us, but we can learn to duck!
That’s the next best thing, right?
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