Tags |
|
|
Links |
|
|
Hub You - Complaints? Cut 'm Off At The Pass Pardner
So many people never think about the package when they develop a product. Packaging should be the first thought in product development -- not the last. Without the package, you couldn't even have a product to sell or ship. After all, the package trans
No one wants to hear bad news but it is so much better to own up to the situation by confronting the
Here’s how to get your staff suggestion box overflowing with fabulous new ideas.First, move the program on-line with digital instructions, submissions and replies.Next, create a quick and easy contest every month. Set short timelines for
That hokey phrase came to me from somewhere back in my memory the other day when talking to a client who was in trouble with a customer over a delayed delivery. The customer was going to be furious and my client was hoping the problem would just blow over without a confrontation. But somehow we knew that it just wasn’t going to go away.
I strongly suggested that, rather than wait until the customer got so angry that they called and verbally exploded, we should “cut ‘m off at the pass” by proactively calling the customer politely and apologize, explaining the situation and what you will be doing to correct it, then giving the new expected delivery date (and then duck!). This shows that you are aware of the situation and doing whatever you can to minimize the effect of it. You are giving assurances that you will be working to expedite it to the best of your ability and, assuming that the customer is a reasonable person, will lower the volatility of the confrontation. Of course, you still have to deliver on your promise and the customer’s new expectations.
No one wants to hear bad news but it is so much better to own up to the situation by confronting the
Why Do You Want This Job? Is it because any job will do, or is it because this is the job of your dreams? What do you do – you send your winning resume, you carefully dress for the interview, you prepare to answer all of the questions about why you are
I strongly suggested that, rather than wait until the customer got so angry that they called and verbally exploded, we should “cut ‘m off at the pass” by proactively calling the customer politely and apologize, explaining the situation and what you will be doing to correct it, then giving the new expected delivery date (and then duck!). This shows that you are aware of the situation and doing whatever you can to minimize the effect of it. You are giving assurances that you will be working to expedite it to the best of your ability and, assuming that the customer is a reasonable person, will lower the volatility of the confrontation. Of course, you still have to deliver on your promise and the customer’s new expectations.
No one wants to hear bad news but it is so much better to own up to the situation by confronting the
Why do you think you need a direct hire in order to make a living? It seems that 99% of ‘direct hire’ job seekers are looking for security above everything else. But the truth of the matter is that over the past 2-3 years the bulk of companies in Ameri
No one wants to hear bad news but it is so much better to own up to the situation by confronting the
It’s true. Things have changed. You need to know the 3 Keys to Taking Control in this wildly-changing job world.2.6 million were laid off the past three years, 600,000 in 2003. The most mass layoffs in history occurred in January 2004. 2004
No one wants to hear bad news but it is so much better to own up to the situation by confronting the
I have searched the Internet for years now looking for that one perfect work at home business job. I’ve done so many reviews on poor and good programs. I found a good amount of programs that are real work at home business’s that live up to what they of
No one wants to hear bad news but it is so much better to own up to the situation by confronting the problem head-on then wait for it to be resolved in an exchange of fury. If the problem is handled well, many, if not most, customers will be somewhat understanding. They know that problems arise, errors are occasionally made, (gosh even I will admit to making a few! Let’s see, April of 1997 I think but I digress) and most people will extend a second chance.
When problems arise and you know you will fall short of both your promises and your customer’s expectations, “cutting ‘m off at the pass” will defuse the situation enough to give you the time to deliver on your promises and hopefully keep your customer from abdicating to your competition.
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.iadvice.info/article/15477/iadvice-Complaints-Cut-m-Off-At-The-Pass-Pardner.html">Complaints? Cut 'm Off At The Pass Pardner</a>
BB link (for phorums):
[url=http://www.iadvice.info/article/15477/iadvice-Complaints-Cut-m-Off-At-The-Pass-Pardner.html]Complaints? Cut 'm Off At The Pass Pardner[/url]
Related Articles:
Serviced Offices - Moving Made Easy
Company Policy Does More Damage to Customer Service Than Anything Else
Bookmark it:
|