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Hub You - How to Manage Customer Expectations
Accounting vs. Book-keepingBook-keeping concerns itself with the recording (correctly and in a set of books) of those transactions that result in the transfer of money or money's worth. Whereas accounting is comprehensive in perspective. It extends to classifying, summarizing, presenting and even analyzing accounting information .Accounting vs. AccountancyBody of knowledge (consisting of principles, postulates, assumptions, conventions, concepts and rules) governing the science of recording classifying and analyzing financial transactions is accounting. Whereas the p
If you operate your business remotely, why not do an e-mail survey? Consider offering a prize to encourage responses.
Great Expectations
What is your cust
In the Black Hills of South Dakota, carved in granite, the six-story faces of George Washington, Thomas Jefferson, Abraham Lincoln and Theodore Roosevelt create a grand impression viewed from a distant, or standing on the national monument's viewing terrace. Visiting Mount Rushmore on vacation, I found the documentary of its making fascinating. Weeks later, one story stayed with me.It turns out the sculptor, Gutzon Borglum, planned to have the figure of Thomas Jefferson on George Washington's right. But after painstakingly carving a portion of the massive face, Borglum reac
Do you know what your customers are expecting of you? If not, how can you find out? What will understanding their expectations do for your business? In this article we are going to look at expectations and how it’s important for you and your business to know what they are.
What Do They Expect?
Not many businesses endeavour to find out what their customers want! Owners assume they know. Big mistake! If you want to grow your business, find out what your customers expect of you. How can you do this? Ask them! Why not have an ‘Expectations Week’. Tell your staff that this week’s goal is to ask customers what they expect of the business. Set a target of approaching a certain number of customers a day and just ask, “If I was to ask you what your top 3 expectations of doing business with us are, what would they be?”
Alternatively you could put out an Expectations Book and ask customers to write down their comments. This way, they will not be embarrassed and perhaps may be more frank!
If you operate your business remotely, why not do an e-mail survey? Consider offering a prize to encourage responses.
Great Expectations
What is your custo
“A logo can make or mar one’s business.” A powerful logo can spell instant success for a corporate entity while, on the other hand, a bad logo can misrepresent a business altogether. Good business logos add to the face value of a company that gradually has a positive effect on the brand that in turn, influences the decisions of its potential investors, customers and the competitors. Following are 5 steps to a winning logo design.Seek professional help: Designing an attractive as well as a meaningful business logo is a specialization in itself, which needs proper scrutiny, g
What Do They Expect?
Not many businesses endeavour to find out what their customers want! Owners assume they know. Big mistake! If you want to grow your business, find out what your customers expect of you. How can you do this? Ask them! Why not have an ‘Expectations Week’. Tell your staff that this week’s goal is to ask customers what they expect of the business. Set a target of approaching a certain number of customers a day and just ask, “If I was to ask you what your top 3 expectations of doing business with us are, what would they be?”
Alternatively you could put out an Expectations Book and ask customers to write down their comments. This way, they will not be embarrassed and perhaps may be more frank!
If you operate your business remotely, why not do an e-mail survey? Consider offering a prize to encourage responses.
Great Expectations
What is your cust
Many job seekers miss a golden opportunity when they are asked towards the end of an interview if they have any questions. If they feel the interviewer adequately explained the position, they make the mistake of answering "No" to this question. But this is the perfect time to find out if you really want to work for this person! After all, even a wonderful job can turn into a miserable experience if you don't get along with the person you work for. Here's how to find out if the boss will be as great as the job -- ask these questions during the interview: 1.
Not many businesses endeavour to find out what their customers want! Owners assume they know. Big mistake! If you want to grow your business, find out what your customers expect of you. How can you do this? Ask them! Why not have an ‘Expectations Week’. Tell your staff that this week’s goal is to ask customers what they expect of the business. Set a target of approaching a certain number of customers a day and just ask, “If I was to ask you what your top 3 expectations of doing business with us are, what would they be?”
Alternatively you could put out an Expectations Book and ask customers to write down their comments. This way, they will not be embarrassed and perhaps may be more frank!
If you operate your business remotely, why not do an e-mail survey? Consider offering a prize to encourage responses.
Great Expectations
What is your cust
Lean enterprise and business process improvement, business optimization, cost cutting TQM, quality, Six Sigma, business reengineering and other such-like initiatives, falls within the cadre of business process management.It forms the cradle, feeding ground and impetus for making sense of, improving and capitalizing on the intricacies, dynamic elements and events that occur in our planning, conducting, practice and execution of modern business in the new economy and digital age.It is about objectively, stepping back, diagnosing, base-lining and analyzing, then streaml
Alternatively you could put out an Expectations Book and ask customers to write down their comments. This way, they will not be embarrassed and perhaps may be more frank!
If you operate your business remotely, why not do an e-mail survey? Consider offering a prize to encourage responses.
Great Expectations
What is your cust
Franchising companies live and die on their abilities to expand into the market place and promote their brand name. A Career as a Franchise Trainer can be a rewarding career and is perfect for someone who likes to work with people and consult them; help them in realizing their American Dream to own their own company.There is a lot of CYA in franchising, document wars often erupt if there is a dispute down the road in the franchising relationship between the franchisee and the franchisor and a good trainer can nip this in the bud early on and prevent these things and thus it
If you operate your business remotely, why not do an e-mail survey? Consider offering a prize to encourage responses.
Great Expectations
What is your customer likely to come up with as expectations of doing business with you? Here are some possible answers:
- Fast and efficient service
- Competitive price
- Quality products
- Sufficient stock to meet demand
- Trained staff
- Being treated politely and with respect
- The phone being promptly answered
- E-mails responded to within a reasonable timescale
- Promises being kept
- A clear complaints procedure
- Clean and well maintained premises
Depending on your business, the list could go on! But you have the idea. No doubt you could add many more.
Review and Take Action
Armed with your list of expectations, your next step is to review them and see which ones you are currently meeting. Remember, you may think you are meeting a certain expectation but this is an opportunity for a quick reality check to ensure it’s really happening.
The list you’re left with are the expectations which you are not currently delivering on. Looking at each of them in turn, ask yourself whether, even with the best will
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