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Hub You - 11 Things Small Business Owners Can Do To Recover From Customer Service Issues
I had the great privilege of meeting someone who truly had a passion for his career today.I had to buy a suit for some upcoming speaking engagements today at Joseph A. Banks. The gentleman who waited on me was named Milton. As I began to look at suits and ge
5. Send A Note – In this age of e-mail and IM, few take the
The Isuzu brand is one of the least known of the Japanese car brands sold in the North American market. Toyota, Honda, Nissan, Mitsubishi, and Subaru are all well recognized and respected Japanese makes while Isuzu lives perpetually in their shadow and underneath the
2. Go Deep – Don’t just give someone’s complaint surface treatment. Seek to find the root of the problem, and after correcting it, redirect your employees to keep it from occurring again.
3. Listen – Many times clients don’t want anything fixed; they just want to tell you what happened. Let them talk and express their feelings, and they’ll leave more content.
4. Seek First To Understand – This is Covey’s 5th Habit: “Diagnose before you prescribe.” Let your customer share her side of the story before asking what you can do to fix the situation.
5. Send A Note – In this age of e-mail and IM, few take the
Yes, yes, we've heard it all before... loads of life coaches, consultants and therapists are struggling to make a decent living but still stick at it because they love their job.Want to know why nearly every coach or consultant out there will always struggle?<
2. Go Deep – Don’t just give someone’s complaint surface treatment. Seek to find the root of the problem, and after correcting it, redirect your employees to keep it from occurring again.
3. Listen – Many times clients don’t want anything fixed; they just want to tell you what happened. Let them talk and express their feelings, and they’ll leave more content.
4. Seek First To Understand – This is Covey’s 5th Habit: “Diagnose before you prescribe.” Let your customer share her side of the story before asking what you can do to fix the situation.
5. Send A Note – In this age of e-mail and IM, few take the
You have heard the term the invasion of privacy. No one wants his or her privacy invaded. We would all agree no person wants to go through any unnecessary intrusions of their private life. However, today we live in a mobile society and its more important then ever to
3. Listen – Many times clients don’t want anything fixed; they just want to tell you what happened. Let them talk and express their feelings, and they’ll leave more content.
4. Seek First To Understand – This is Covey’s 5th Habit: “Diagnose before you prescribe.” Let your customer share her side of the story before asking what you can do to fix the situation.
5. Send A Note – In this age of e-mail and IM, few take the
If you're like most of us, you've been on many job interviews in your life and haven't been offered a job after each one. You might have thought you did really well during the interview and that the person you spoke with really liked you. A few weeks later you get
4. Seek First To Understand – This is Covey’s 5th Habit: “Diagnose before you prescribe.” Let your customer share her side of the story before asking what you can do to fix the situation.
5. Send A Note – In this age of e-mail and IM, few take the
Computer training and integrated learning are two different concepts, often associated but very different. Integrated Learning is an alternative to other methods, such as computer training classes, which consider that learning only may occur in separation from other
5. Send A Note – In this age of e-mail and IM, few take the time to send hand-written notes. Investing two minutes and 39-cents after you resolve an issue will make a lasting impression.
6. Never Make Excuses – The last thing a client wants to hear is why it happened. He only cares about what you’re going to do. Keep this in mind, and choose your responses carefully.
7. Be Fair – Resolving complaints is a key part of owning your own small business. When you consider how hard it is to get new customers, it makes sense to seek equitable resolutions.
8. Think Long-Term – Remember, the objective is for clients to continue doing business with you. Use their complaints as an opportunity t
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