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Hub You - Creating a Successful Call Center Script
Transportation Issues in Mining
One of the most serious considerations in mining or collection of raw materials is the transporting of these resources to processing or market. Same for oil, natural gas or mining materials; costs of transportation are important in mining. Most mines still in business today are in very close proximity to major rail lines, even with all the regulations and rules that exist some mining still exists in the United States. An example is the Borax Mine near Dagget, CA. The Borax mine was moved from the Harmony Borax Works mine in Death Valley, the second hottest place on Earth with temps up to 134 degrees, In the 1880's, the famous 20 mule team borax trains hauled their loads a grueling 165 miles to the railroad in Mojave. This is an illustration of why the tran
any live speaking today, I use the same exact techniques that I learned while the “On-Air” sign was flashing above the studio. I mark up my speech or the text passage I’m reading because I know that impact is everything. IfOne of the most serious considerations in mining or collection of raw materials is the transporting of these resources to processing or market. Same for oil, natural gas or mining materials; costs of transportation are important in mining. Most mines still in business today are in very close proximity to major rail lines, even with all the regulations and rules that exist some mining still exists in the United States. An example is the Borax Mine near Dagget, CA. The Borax mine was moved from the Harmony Borax Works mine in Death Valley, the second hottest place on Earth with temps up to 134 degrees, In the 1880's, the famous 20 mule team borax trains hauled their loads a grueling 165 miles to the railroad in Mojave. This is an illustration of why the tran
Who Should Produce Your Business Cards?
Once you’ve decided what to put on your business cards, you still have plenty of decisions left to make. Are you going to design them yourself or get a professional? Are you going to print them on a home printer, in a shop, or order them over the web? All these questions tie together in various ways to make a surprisingly complicated decision. What you choose will ultimately depend on what your priorities are.When it comes to whether you should hire a designer to design your business cards, don’t get pressured into doing anything you don’t want to do. On the one hand, business cards with stupid fonts and terrible clipart can easily put people off you – but on the other hand, if you keep your card plain and conservative, but still use bold shapes and
At the beginning of my creative career, I volunteered as an overnight deejay at a college radio station. I loved playing the music and interacting with insomniac listeners, but I got a real kick out of reading the news. I would tear copy straight off the wire service printer and if I was lucky, I had a producer turn that raw newsfeed into informational text that I read into the microphone. The text was broken up into reasonable sentences that were designed for easy delivery over the air. When my producer didn’t show up for my shift, I did this myself I’d mark up the page, insert pauses, and emphasize the words and sentence clauses that I wanted to stress. If I couldn’t be understood over a fuzzy and weak AM signal, then what was the point of taking five minutes at the top of the hour to deliver the news? I had a lot of fun and I learned how to “speak” all over again. Whenever I do any live speaking today, I use the same exact techniques that I learned while the “On-Air” sign was flashing above the studio. I mark up my speech or the text passage I’m reading because I know that impact is everything. If Once you’ve decided what to put on your business cards, you still have plenty of decisions left to make. Are you going to design them yourself or get a professional? Are you going to print them on a home printer, in a shop, or order them over the web? All these questions tie together in various ways to make a surprisingly complicated decision. What you choose will ultimately depend on what your priorities are.When it comes to whether you should hire a designer to design your business cards, don’t get pressured into doing anything you don’t want to do. On the one hand, business cards with stupid fonts and terrible clipart can easily put people off you – but on the other hand, if you keep your card plain and conservative, but still use bold shapes and
Retaining Savvy Customers
I have been with my web provider Lunarpages* since 2003, when I launched my (the web portal, now blog) Sensei Michael. Throughout the 4 years I've been with my provider, there's been hiccups (like when China blocked my original server) and other problems - but their staff has always been around to assist. They may not be the cheapest (but cheap enough for me) but the customer service aspect really won me over.The latest story about Customer Service** from their blog tells a lot about what it means to keep customers. In this case, it was interesting that Company A was cheaper than Company B but the customer still kept on with Company B.Company A used to be the service provider - and created no lengths of frustrations for the customer. Why then
ould tear copy straight off the wire service printer and if I was lucky, I had a producer turn that raw newsfeed into informational text that I read into the microphone. The text was broken up into reasonable sentences that were designed for easy delivery over the air. When my producer didn’t show up for my shift, I did this myself I’d mark up the page, insert pauses, and emphasize the words and sentence clauses that I wanted to stress. If I couldn’t be understood over a fuzzy and weak AM signal, then what was the point of taking five minutes at the top of the hour to deliver the news? I had a lot of fun and I learned how to “speak” all over again. Whenever I do any live speaking today, I use the same exact techniques that I learned while the “On-Air” sign was flashing above the studio. I mark up my speech or the text passage I’m reading because I know that impact is everything. IfI have been with my web provider Lunarpages* since 2003, when I launched my (the web portal, now blog) Sensei Michael. Throughout the 4 years I've been with my provider, there's been hiccups (like when China blocked my original server) and other problems - but their staff has always been around to assist. They may not be the cheapest (but cheap enough for me) but the customer service aspect really won me over.The latest story about Customer Service** from their blog tells a lot about what it means to keep customers. In this case, it was interesting that Company A was cheaper than Company B but the customer still kept on with Company B.Company A used to be the service provider - and created no lengths of frustrations for the customer. Why then
Resumes - What's Your Objective?
While screening candidate resumes at a recent SalesTrax Recruiting Event, I was struck by how many candidates had unknowingly undermined their interviews by what they had written in the opening paragraph, commonly known as the “objective statement” of their resume. Here are a few of them, and what they mean to a veteran sales recruiter:“To utilize my professional skills while learning new functions in a corporate setting. Also, to obtain a position which is rewarding and beneficial, with the potential to move into upper management.” Translated into recruiter-speak, it reads “I’m new in sales and am looking for handholding and high compensation, and really don’t want to sell anyway so I will leave if I don’t get a comfy middle management job soon.
ere designed for easy delivery over the air. When my producer didn’t show up for my shift, I did this myself I’d mark up the page, insert pauses, and emphasize the words and sentence clauses that I wanted to stress. If I couldn’t be understood over a fuzzy and weak AM signal, then what was the point of taking five minutes at the top of the hour to deliver the news? I had a lot of fun and I learned how to “speak” all over again. Whenever I do any live speaking today, I use the same exact techniques that I learned while the “On-Air” sign was flashing above the studio. I mark up my speech or the text passage I’m reading because I know that impact is everything. IfWhile screening candidate resumes at a recent SalesTrax Recruiting Event, I was struck by how many candidates had unknowingly undermined their interviews by what they had written in the opening paragraph, commonly known as the “objective statement” of their resume. Here are a few of them, and what they mean to a veteran sales recruiter:“To utilize my professional skills while learning new functions in a corporate setting. Also, to obtain a position which is rewarding and beneficial, with the potential to move into upper management.” Translated into recruiter-speak, it reads “I’m new in sales and am looking for handholding and high compensation, and really don’t want to sell anyway so I will leave if I don’t get a comfy middle management job soon.
Life, Work and Spirituality—Changing your Job Situation
The beginning of knowledge is asking why,The beginning of wisdom in understanding how—Kendall RoninMuch of our life consists of working. Most of us spend at least forty hours a week working for someone else. Many of us spend more time than that either working for ourselves or perhaps having two jobs. It is very important, because of this, to have job satisfaction. If we don’t like what we are doing for such long periods of time, we are basically throwing away more than one third of our lives, for food, closing and shelter. With that time, the time we sleep, and work related things like commute time and unwinding from the effects of the job, how much time do we really have?As creative human beings we can’t just let our life shoot b
ouldn’t be understood over a fuzzy and weak AM signal, then what was the point of taking five minutes at the top of the hour to deliver the news? I had a lot of fun and I learned how to “speak” all over again. Whenever I do any live speaking today, I use the same exact techniques that I learned while the “On-Air” sign was flashing above the studio. I mark up my speech or the text passage I’m reading because I know that impact is everything. IfThe beginning of knowledge is asking why,The beginning of wisdom in understanding how—Kendall RoninMuch of our life consists of working. Most of us spend at least forty hours a week working for someone else. Many of us spend more time than that either working for ourselves or perhaps having two jobs. It is very important, because of this, to have job satisfaction. If we don’t like what we are doing for such long periods of time, we are basically throwing away more than one third of our lives, for food, closing and shelter. With that time, the time we sleep, and work related things like commute time and unwinding from the effects of the job, how much time do we really have?As creative human beings we can’t just let our life shoot b
We Are Not Mutts - The Critical Care Transport RN
Some things are simply a mystery and so goes the perceived role and importance that the Critical Care Transport (CCT) RN plays in the healthcare field. Other professionals seem to view us like mutts - a little bit of everything but certainly not a thoroughbred in anything.I once heard a co-worker describe the job as something between a magnified EMT and a bench warmer. Such flattery - but what can you do?Anyhow, I just wanted to set the record straight, so to speak, by pointing out the value and importance that the CCT RN brings to the table.What's so ironic about the perception is that most CCT RN's are veteran nurses from the ICU or ER with certifications that give new meaning to the use of acronyms. Many hold certifications that con
any live speaking today, I use the same exact techniques that I learned while the “On-Air” sign was flashing above the studio. I mark up my speech or the text passage I’m reading because I know that impact is everything. If I lose my breath in the middle of a sentence, then it’s too long. If the last word of a sentence drops out inaudibly, my message is lost. If I stumble on an unfamiliar word or name, my audience loses confidence in my message.Some things are simply a mystery and so goes the perceived role and importance that the Critical Care Transport (CCT) RN plays in the healthcare field. Other professionals seem to view us like mutts - a little bit of everything but certainly not a thoroughbred in anything.I once heard a co-worker describe the job as something between a magnified EMT and a bench warmer. Such flattery - but what can you do?Anyhow, I just wanted to set the record straight, so to speak, by pointing out the value and importance that the CCT RN brings to the table.What's so ironic about the perception is that most CCT RN's are veteran nurses from the ICU or ER with certifications that give new meaning to the use of acronyms. Many hold certifications that con
Live telephone operators who work in call centers and answering services need the same help that any live speaker needs. It’s the job of the call center operator to communicate the client’s business image to the caller, and this begins with the first few seconds of the phone call. Many small business owners’ needs never go beyond representatives answering their lines with “XYZ Company, may I help you?” and improvising the rest of the conversation to obtain the information that the client requests. When clients upgrade their accounts to more complex services, it’s important that they create a script that works for both the company signing up for the service,
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