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Hub You - The Voice of Customer Service
Leadership v Management
Change is one of the only certainties in life – it is constant.How we adapt to change will be one of the most determining factor in evaluating our successes or our failures.• where we end up.• who we end up with.• and what we’ve got.Change is never more apparent than in our personal development- physical- physiological- mental.• we are one time a son, to become a man, a father and on to grandfather as we proceed from infancy through to adult and old age• we are born frail and weak – gaining in strength only to return to frailty and weakness a
are and compassion. It can alternately convey boChange is one of the only certainties in life – it is constant.How we adapt to change will be one of the most determining factor in evaluating our successes or our failures.• where we end up.• who we end up with.• and what we’ve got.Change is never more apparent than in our personal development- physical- physiological- mental.• we are one time a son, to become a man, a father and on to grandfather as we proceed from infancy through to adult and old age• we are born frail and weak – gaining in strength only to return to frailty and weakness a
Does Your Brochure Pass the Test - Or is It Headed for the Trash? Part One
The decision on whether or not someone will read your brochure is usually decided in the first 5 seconds they look at it. What kind of message are you communicating in that five seconds? Will you make a favorable impression with your prospect? Will you move your prospect closer to the sale?There are really only two key elements that will determine how well your brochure is received by prospects. These two elements will ultimately make the difference in your brochure being a tool that makes you money, or just something else that costs you money.What are those two all-important elements: 1. the
Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey borThe decision on whether or not someone will read your brochure is usually decided in the first 5 seconds they look at it. What kind of message are you communicating in that five seconds? Will you make a favorable impression with your prospect? Will you move your prospect closer to the sale?There are really only two key elements that will determine how well your brochure is received by prospects. These two elements will ultimately make the difference in your brochure being a tool that makes you money, or just something else that costs you money.What are those two all-important elements: 1. the
Inside the Mind of an Employer!
I recently had an employer advertise her job in my newsletter and it got me wondering what employers are thinking when the applicants start flooding in. After speaking with her I was able to get some really valuable feedback and I wanted to share that with you.“Avoid using abbreviations and acronyms in your cover letter and resume. Or at least spell it out in the first instance and give the abbreviation in parenthesis. For example, Medical Transcription (MT)” Linda S.This is a great tip. I think many of us do abbreviate and we might not always remember to spell everything out in our cover letters a
et let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boI recently had an employer advertise her job in my newsletter and it got me wondering what employers are thinking when the applicants start flooding in. After speaking with her I was able to get some really valuable feedback and I wanted to share that with you.“Avoid using abbreviations and acronyms in your cover letter and resume. Or at least spell it out in the first instance and give the abbreviation in parenthesis. For example, Medical Transcription (MT)” Linda S.This is a great tip. I think many of us do abbreviate and we might not always remember to spell everything out in our cover letters a
Communicating with Your Residential Cleaning Clients is Key
People hire a residential cleaning service to make their lives easier. As a cleaning contractor, you not only need to provide a good service, but you also need frequent communication with your client to ensure that both parties understand their responsibilities and that there are no misunderstandings.Before taking on a new client, it is important to specify what services are included in their cleaning service. As you walk through the home with the client discussing the specifications list of what will be cleaned, be sure to ask plenty of clarifying questions. For example, "so you DON'T want us to dust t
is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boPeople hire a residential cleaning service to make their lives easier. As a cleaning contractor, you not only need to provide a good service, but you also need frequent communication with your client to ensure that both parties understand their responsibilities and that there are no misunderstandings.Before taking on a new client, it is important to specify what services are included in their cleaning service. As you walk through the home with the client discussing the specifications list of what will be cleaned, be sure to ask plenty of clarifying questions. For example, "so you DON'T want us to dust t
Is Invoice Factoring an Affordable Business Financing Solution?
In short, yes. Provided that your company meets certain criteria.Invoice factoring has been gaining popularity as a tool to finance growing businesses. It is a solution that accelerates payments from slow paying clients, freeing up cash flow and allowing companies to grow. By eliminating the uncertainties of when they’ll be paid, business owners can use factoring to stabilize their business and put it on a growth path.However, factoring is not for everyone. For factoring to work, your business must meet certain criteria:1. It must be established and have commercial or government (not consum
n your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boIn short, yes. Provided that your company meets certain criteria.Invoice factoring has been gaining popularity as a tool to finance growing businesses. It is a solution that accelerates payments from slow paying clients, freeing up cash flow and allowing companies to grow. By eliminating the uncertainties of when they’ll be paid, business owners can use factoring to stabilize their business and put it on a growth path.However, factoring is not for everyone. For factoring to work, your business must meet certain criteria:1. It must be established and have commercial or government (not consum
Design Business Cards - A Do It Yourself Guide
If you are starting a small business with a limited budget that doesn’t allow you to hire a graphic designer to design business cards for you, then there is no need to lose heart. There are plenty of software programs available to help you prepare your own unique business cards in a matter of minutes. In the process, if you become a professional designer, blame it on the business card designing software. Business card software will save you time and money.Business card printing on your own with the help of business card design software will require patience and a little graphic design skill. Most of the s
are and compassion. It can alternately convey boredom, neglect or contempt. Your challenge: to insure your voice reinforces the service you strive to deliver through your actual words and action.If you are starting a small business with a limited budget that doesn’t allow you to hire a graphic designer to design business cards for you, then there is no need to lose heart. There are plenty of software programs available to help you prepare your own unique business cards in a matter of minutes. In the process, if you become a professional designer, blame it on the business card designing software. Business card software will save you time and money.Business card printing on your own with the help of business card design software will require patience and a little graphic design skill. Most of the s
Customer service is about more than mou
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