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Hub You - Home-Based Call Center Agents: Delivering the Ultimate Customer Experience
What is a package any way? We all know it conveys a product from point A to point B. Besides the obvious of getting it there undamaged or not broken, what's a box supposed to do? That job has changed dramatically in the last decade. The package has become the “first moment of truth” at retail. And now, especially it’s going to decide whether someone will by your product, or not. So you better pay attention to not only what goes inside but what’s on the outside of the box.Just because you have a great product doesn't mean its going to sell. Or even if you have it in the right retail environment that it’s going to fly off the shelf. Packaging a product the right way entails much more than just creating a box to put your product in. Sure, you are going to get it there in one piece, we hope but gone are the days of the box acting as only a protective shipping container. The box today is the "retail" salesperson. The box or package is expected to provide the necessary information to make an informed shoppers’ decision plus no salesperson is available to answer a question either. So the package must be the silent salesperson to tell all there is needed to know.More importantly
There is so much hype about website promotion on the internet and false promises on how you can get your site seen by “Millions of visitor within 24 hours” that I wanted to focus this article on promoting your site offline.There are many ways to promote your website offline that can draw visitors to your website literally within hours, and maybe even minutes.Here are some suggestions:1. You can have business cards created, by yourself or a professional printer, and post them at different bulletin boards in your local area. There are bulletin boards in many public places that people will see your business card if you put it there. Places to look for bulletin boards are community colleges, universities, laundry-mats, libraries, supermarkets, grocery stores, and parks. Just brainstorm and keep an eye out for bulletin boards and you will start to find really good places to post your business card. I suggest only putting your website address and a description of your site or a cool slogan on the business card. Don’t bother putting any personal information on it since it is the website you want people to visit. Of course, if you are operating a local business and
Consider the impact of a customer’s experience when contacting your company: a satisfied customer typically tells one to three people about a good experience, while an unsatisfied customer talks to as many as 10 people about the bad experience. Businesses today are reaching an inflexion point where their customers are demanding more from their interactions with customer service representatives; simply answering a customer contact in a specified timeframe is no longer enough. Your customers want to speak with someone who understands their needs without detailed explanations or constant repetition.
What many companies are learning is that there is an easy way to make sure they have the most qualified and professional team of customer care employees answering calls from their customers each day: through the home-based employee
There are many telecommuting jobs available in the area of telephone customer service. Compared to many positions, they are easier to get, because many of them provide on-the-job-training and require little experience. Most of theses companies offer flexible hours, and usually require between a twelve and forty hour workweek. Some even offer benefits. Other companies consider you an independent business owner or contractor.When considering a telephone customer service job, you should have a separate phone line for business purposes, a headset phone and possibly a high-speed internet connection (depending on the company, some require this).There are two basic types of phone customer service positions: inbound and outbound. If you have an inbound position, you are waiting for calls to be transferred to you by the company that are initiated by the customer. In outbound service, you are given a list of customers to call. These are pre-existing customers, instead of cold calling.Alpine Access is one company that hires inbound customer service employees. They provide customer service via phone, e-mail and chats. They require any prospective employees to have high speed i
Consider the impact of a customer’s experience when contacting your company: a satisfied customer typically tells one to three people about a good experience, while an unsatisfied customer talks to as many as 10 people about the bad experience. Businesses today are reaching an inflexion point where their customers are demanding more from their interactions with customer service representatives; simply answering a customer contact in a specified timeframe is no longer enough. Your customers want to speak with someone who understands their needs without detailed explanations or constant repetition.
What many companies are learning is that there is an easy way to make sure they have the most qualified and professional team of customer care employees answering calls from their customers each day: through the home-based employee
If you’re a young professional thinking about how to break into a great career, you should consider a career in inside sales. Why? There’s huge demand for top sales talent in companies that span all types of industries including technology, manufacturing, healthcare, and business services. Right now, the demand for talented inside sales people far outstrips the supply. So, it’s a buyers market out there and the buyers are the employees who are shopping for the best possible career opportunity.If you’ve been in any form of high volume calling environment and been successful at it in the past, you might want to consider a shift over to selling products and services over the phone using classic inside sales techniques. The mortgage brokerage industry right now has slowed as interest rates have gone up. So if you’ve been a mortgage broker and you’re thinking about how to improve your income, you should consider a move over to inside sales. Why? The same skills that you’ve honed in making high numbers of phone calls to potential prospects and qualifying them over the phone -- those very skills are the same ones required to be successful in technology telesales. We think ther
What many companies are learning is that there is an easy way to make sure they have the most qualified and professional team of customer care employees answering calls from their customers each day: through the home-based employee
Due to more demanding schedules at work and home, an increasing number of Americans are ordering carry-out from casual restaurants instead of eating inside. Restaurateurs who execute carry-out properly will stand out from the competition.Americans are in a hurry. From balancing deadlines in the office with raising a family at home, men and women alike have schedules that are more frenzied than ever. With less time for relaxation and a declining interest in cooking homemade meals, a rapidly increasing number of Americans are using the carry-out option rather than eating dinner inside a restaurant.Consumers are demanding this convenience, and many restaurants are responding. However, a high percentage of these restaurants have implemented service measures specifically designed to create an ideal carry-out experience for their customers.Customers want convenience, and it is easier for many people to phone in a carry-out order at a casual restaurant. We don't want fast food and pizza all the time – there are days when we are craving dinner from a place like Chili's or Outback - but at the same time we often don't have the time or don't feel like going inside to eat.es; simply answering a customer contact in a specified timeframe is no longer enough. Your customers want to speak with someone who understands their needs without detailed explanations or constant repetition.
What many companies are learning is that there is an easy way to make sure they have the most qualified and professional team of customer care employees answering calls from their customers each day: through the home-based employee
There are many reasons why people decide to change jobs. Sometimes it's simply about moving forward on long-term goals -- about having choice and options. But sometimes an individual's desire to make a change springs from frustration and/or desperation and the need is immediate and high priority. With this second type of change a person may be looking to get away from such things as a difficult boss, an uncomfortable situation with co-workers, having been passed over for a promotion, an uncomfortable or bad review, etc. As much as we hope to avoid this type of pressure situation, it is often here that we find our greatest opportunity for personal expansion and new perspective. There is no changing anyone but ourselves and with a lack of other options, we are motivated to look more openly at who we are within the context of our work.In line with the Zen quote, "Wherever you go, there you are," a job offers each of us a canvas on which to display our perceptions, beliefs and habits. What we have is a mixture of thought patterns that sometimes work to support us in having what we want, and at other times can lead us into an unproductive, negative place. A snapshot, or scenario, of
There are substantial benefits to using home-based customer service employees that ultimately result in a win-win-win situation for your company, your customers and the agents.
Mirroring Agents to Your Customer Base Provides Increased Satisfaction and Loyalty The reason the home-based employee model can deliver on the promise of providing higher quality agents is straightforward: the larger the pool of candidates from which a company hires its agents, the more selective the company can be in the quality of those agents.
Traditional, bricks and mortar call centers are typically constructed in areas
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