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Hub You - Turbocharge Your Business with Exceptional Business Courtesy
Mix Business with Pleasure? There's a Safe Way f having almost more business than they can handle! A common complaint is current clients are wanting their projects and services *now* and new clients ... well, the same. How to handle this delicate situation? Set the level of expectation from the beginning.Want to drastically cut the workload in your business, reduce the emotional drain to nearly nothing, and inject more pleasure into your work day?Here's a secret -- check your client list.Got customers who often call you in the middle of thenight with emergencies (real or imagined)?Or demand you work every weekend to keep their rocksout of the fire?Or consistently pay late, though they refuse to waitfor your services?Well, here's the executive summary: troublesome clients will -- if you let them -- account for a disproportionately large part of your workload and emotional strain.Meanwhile, they'll account for a surprisingly small proportion of your profits. The 80/20 rule says that 20% of your clients will be the source of 80% of your profits, and vice versa. Guess which side those problem clients are lined up on? Fire the PA - Hire a VA One of the things I've noticed is that the top 1% has a level of business courtesy others simply do not. I'm talking about the level of expectation that is created in the beginning of a new client relationship, response time (to phone calls, emails, and informational inquiries), and the amount of focus and attention given and received when in direct contact with clients and associates. Expectation ... I know you want what you want when you want it. Don't we all? When you get a new client, its easy to promise the world ... then follow the old adage of "its easier to ask for forgiveness than permission." I'm working with a number of clients now who have recently gone through an extreme growth phase, leaving them in the enviable position of having almost more business than they can handle! A common complaint is current clients are wanting their projects and services *now* and new clients ... well, the same. How to handle this delicate situation? Set the level of expectation from the beginning. The Top Ten Worst Work at Home Scams Part 2 y ensuring your current and future success!6. Make Lots of Money Taking SurveysYou probably get one of these in your email a week. Sign up for free or for a few of them a fee, and you will soon earn a steady income just filling out surveys. It is true that people used to make money doing this. Not enough to quit there jobs and pay there bills but $30-$100 or more a month. With the influx of people surfing the internet trying to get a buck anywhere they can, this is no longer the case. If it were that easy to make money everyone would quit there jobs and do it and companies wouldn’t be making much money. The sites are still there, but now most of them put you in a raffle to earn "cool stuff" not money. Other’s will put you in a raffle to some money. But what are the chances of you winning. And what are the chances of you winning more than once a year? That is not steady income. The ones that do say they will pay One of the things I've noticed is that the top 1% has a level of business courtesy others simply do not. I'm talking about the level of expectation that is created in the beginning of a new client relationship, response time (to phone calls, emails, and informational inquiries), and the amount of focus and attention given and received when in direct contact with clients and associates. Expectation ... I know you want what you want when you want it. Don't we all? When you get a new client, its easy to promise the world ... then follow the old adage of "its easier to ask for forgiveness than permission." I'm working with a number of clients now who have recently gone through an extreme growth phase, leaving them in the enviable position of having almost more business than they can handle! A common complaint is current clients are wanting their projects and services *now* and new clients ... well, the same. How to handle this delicate situation? Set the level of expectation from the beginning. Factoring Software Expectation ... I know you want what you want when you want it. Don't we all? When you get a new client, its easy to promise the world ... then follow the old adage of "its easier to ask for forgiveness than permission." I'm working with a number of clients now who have recently gone through an extreme growth phase, leaving them in the enviable position of having almost more business than they can handle! A common complaint is current clients are wanting their projects and services *now* and new clients ... well, the same. How to handle this delicate situation? Set the level of expectation from the beginning. Is Your Business Compliant With Sarbanes Oxley Standards? How To Find A Good Recruiter Coaching Corner -- Expectation Super Strategy -- Under-promise and over-deliver. (I know you've heard this before.) Be sure to always give beyond what you promise, well in advance of the promised date of completion. If you are providing a service, promise less than you know you normally deliver. We live in an age where bad customer service is almost expected ... when you make it a point to not only give good customer service but exceptional service, you often create an unbreakable bond of loyalty. If you offer a product or service that's offered by many others, your "norm" must be well above what anyone else is offering. Especially if you want a business based on referrals. In the event things go awry (as they sometimes do), have a conversation about your agreement -- again, well in advance of when you said you would originally. "I know I promised to have that flooring delivered by 1 August, I've just been notified it won't be delivered until the 11th. I wanted to let you know immediately of the delay. Is there anything I can do to be of servi
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