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Hub You - Give a S.H.I.R.T!
You're interested in becoming a nurse. How do you get into the field? First of all, you need to assess your basic interest. Why do you want to get into nursing? Are you getting ready to graduate from high school and always wanted to be a nurse? Do you want to go into nursing, because a relative
•Thank—Always thank the guest and invite them back—but do it with flair. Examples include: “Have a great day!” “See you tomorrow!” “Enjoy those fries!” “Drive safe!”
“Have a good day!” and so on. Better yet, if you see a customer in a sports uniform, tell them good luck in the game
Everyone knows that customer service is important. However, most are clueless about how customer service can have a direct impact in their lives. If everyone knows customer service is important, why do most of us only pay lip service to it or adopt a lukewarm attitude towards providing an excell
•Speedy accuracy—Get the order to the guest quickly and accurately. Ensure, however, that speed is balanced with the rest of the formula. Far too often, drive-thrus feel like a mail train in the old west—there’s a bag on an arm hanging out the window and you just pick up the food, pay, and go.
•Hospitality—Deliver three-second sizzle to wow the guest. Make their day by being friendly—it helps make the wait time feel shorter and the guests smile. Some examples include: “Great to see you again!” “Having a great day?” “Going to the game?” Or, try filling the dead time with small talk and conversation—make it an interaction vs. a transaction.
•Inform—Don’t sell the guest, rather inform them of their options. Leverage the impact of point-of-purchase signs or preview boards by asking the guest, “Which combo would you like today?” or “Welcome! Today’s special is…” This way it’s suggestive selling without adding time to the experience.
•Repeat—To ensure the order is accurate, have the cashier repeat the order back to the customer as they order, as well as when the food is handed out to the guest. If the production crew is wearing headsets or listening to the order called back on a microphone, mistakes will be greatly reduced. I can not overemphasize this step—don’t leave the ‘R’ out of the formula!
•Thank—Always thank the guest and invite them back—but do it with flair. Examples include: “Have a great day!” “See you tomorrow!” “Enjoy those fries!” “Drive safe!”
“Have a good day!” and so on. Better yet, if you see a customer in a sports uniform, tell them good luck in the game
Congratulations. You’ve been asked to write a letter of recommendation for an employee or colleague. This person values your opinion of him or her, and you’d be glad to help them advance. The problem is you’re unsure of what to say or how to say it! Here are four tips to keep in mind when pr
•Hospitality—Deliver three-second sizzle to wow the guest. Make their day by being friendly—it helps make the wait time feel shorter and the guests smile. Some examples include: “Great to see you again!” “Having a great day?” “Going to the game?” Or, try filling the dead time with small talk and conversation—make it an interaction vs. a transaction.
•Inform—Don’t sell the guest, rather inform them of their options. Leverage the impact of point-of-purchase signs or preview boards by asking the guest, “Which combo would you like today?” or “Welcome! Today’s special is…” This way it’s suggestive selling without adding time to the experience.
•Repeat—To ensure the order is accurate, have the cashier repeat the order back to the customer as they order, as well as when the food is handed out to the guest. If the production crew is wearing headsets or listening to the order called back on a microphone, mistakes will be greatly reduced. I can not overemphasize this step—don’t leave the ‘R’ out of the formula!
•Thank—Always thank the guest and invite them back—but do it with flair. Examples include: “Have a great day!” “See you tomorrow!” “Enjoy those fries!” “Drive safe!”
“Have a good day!” and so on. Better yet, if you see a customer in a sports uniform, tell them good luck in the game
Mortgage brokers have total control of their time and schedules. They earn as much as $80,000 a year. A mortgage broker, as defined by law, is a person who, for a fee, offers his services as an agent for others. The broker obtains or provides a loan to his client. This loan is secured by a lien
•Inform—Don’t sell the guest, rather inform them of their options. Leverage the impact of point-of-purchase signs or preview boards by asking the guest, “Which combo would you like today?” or “Welcome! Today’s special is…” This way it’s suggestive selling without adding time to the experience.
•Repeat—To ensure the order is accurate, have the cashier repeat the order back to the customer as they order, as well as when the food is handed out to the guest. If the production crew is wearing headsets or listening to the order called back on a microphone, mistakes will be greatly reduced. I can not overemphasize this step—don’t leave the ‘R’ out of the formula!
•Thank—Always thank the guest and invite them back—but do it with flair. Examples include: “Have a great day!” “See you tomorrow!” “Enjoy those fries!” “Drive safe!”
“Have a good day!” and so on. Better yet, if you see a customer in a sports uniform, tell them good luck in the game
As a life coach who specializes in helping people find career fulfillment, I am always looking for questions that will trigger awareness about satisfying work. After all, it's the questions that enable people to sort out their desires, values, interests and couple these with their natural talent
•Repeat—To ensure the order is accurate, have the cashier repeat the order back to the customer as they order, as well as when the food is handed out to the guest. If the production crew is wearing headsets or listening to the order called back on a microphone, mistakes will be greatly reduced. I can not overemphasize this step—don’t leave the ‘R’ out of the formula!
•Thank—Always thank the guest and invite them back—but do it with flair. Examples include: “Have a great day!” “See you tomorrow!” “Enjoy those fries!” “Drive safe!”
“Have a good day!” and so on. Better yet, if you see a customer in a sports uniform, tell them good luck in the game
Leaving school and embarking on a journey in the real world can be a daunting prospects these days. Although it is an extremely liberating feeling to be earning your own money and doing what you please when you please, you may experience difficulties in getting that step up the work ladder. It t
•Thank—Always thank the guest and invite them back—but do it with flair. Examples include: “Have a great day!” “See you tomorrow!” “Enjoy those fries!” “Drive safe!”
“Have a good day!” and so on. Better yet, if you see a customer in a sports uniform, tell them good luck in the game. Or, if there’s a customer in a work uniform such as scrubs or police garb, ask them if they work around here, or tell them to tell co-workers about us, or say have a great day at work. This sort of communication helps personalize a customer’s visit.
Who is up to the challenge? Let me hear some of your S.H.I.R.T-tales…
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