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    >

    Action Steps

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    Get your headquarters staff out of the Ivory Tower and into the trenches where real customer contact happens. And think carefully about what you call the Corporate Office. Popeye's calls theirs the Support Center. Wh

    What's Your Workplace Doing To Your Health?
    Americans pay a heavy price for their unhealthy lifestyle habits. Employers, while not ultimately responsible for our individual health, can do a better job to support our good health versus sabotage it. Below i
    Popeye’s Chicken & Biscuits is a popular chain of more than 1,300 restaurants in 20 countries. They promote understanding between the people in head office and those in the restaurants with a range of vigorous and innovative programs.

    In addition to a Customer Hotline and Mystery Shopper Program, they have a program called ‘Getting In Touch’.

    'Getting In Touch’ helps staff from the Support Center (i.e. Corporate Headquarters) understand what day-to-day life is like in the restaurant. Support Center employees attend a two-day training session where they learn the basics of each restaurant station, including preparation, batter-frying, seasoning, counter and customer service.

    They work at least one eight-hour shift in a restaurant each year, serving customers and spending time one-on-one with the Restaurant Manager.

    Everyone at the Support Center gains hands-on appreciation for what happens in the restaurants every day. As a result, new programs, policies and procedures from the Support Center to restaurants in the field are appreciated, appropriate and effective.

    Key Learning Point

    --------------------------------------------------------------------------------
    To understand their staff and customers, those who work in head office must also spend time in the field.

    Action Steps

    --------------------------------------------------------------------------------
    Get your headquarters staff out of the Ivory Tower and into the trenches where real customer contact happens. And think carefully about what you call the Corporate Office. Popeye's calls theirs the Support Center. Wh

    Business Owner's Manifesto: Must Do's
    A GOOD INVESTMENT – I am the Leader of this business and am responsible to see that the business is treated and evaluated on the same basis as any business investment I might make, both in terms of time and mone
    tting In Touch’.

    'Getting In Touch’ helps staff from the Support Center (i.e. Corporate Headquarters) understand what day-to-day life is like in the restaurant. Support Center employees attend a two-day training session where they learn the basics of each restaurant station, including preparation, batter-frying, seasoning, counter and customer service.

    They work at least one eight-hour shift in a restaurant each year, serving customers and spending time one-on-one with the Restaurant Manager.

    Everyone at the Support Center gains hands-on appreciation for what happens in the restaurants every day. As a result, new programs, policies and procedures from the Support Center to restaurants in the field are appreciated, appropriate and effective.

    Key Learning Point

    --------------------------------------------------------------------------------
    To understand their staff and customers, those who work in head office must also spend time in the field.

    Action Steps

    --------------------------------------------------------------------------------
    Get your headquarters staff out of the Ivory Tower and into the trenches where real customer contact happens. And think carefully about what you call the Corporate Office. Popeye's calls theirs the Support Center. Wh

    Electronic Resume Writing Tips That Boost Your Interview Appointment Success
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    nter and customer service.

    They work at least one eight-hour shift in a restaurant each year, serving customers and spending time one-on-one with the Restaurant Manager.

    Everyone at the Support Center gains hands-on appreciation for what happens in the restaurants every day. As a result, new programs, policies and procedures from the Support Center to restaurants in the field are appreciated, appropriate and effective.

    Key Learning Point

    --------------------------------------------------------------------------------
    To understand their staff and customers, those who work in head office must also spend time in the field.

    Action Steps

    --------------------------------------------------------------------------------
    Get your headquarters staff out of the Ivory Tower and into the trenches where real customer contact happens. And think carefully about what you call the Corporate Office. Popeye's calls theirs the Support Center. Wh

    Asia Will Have A Larger Participation On Global Trade And IMF
    Asian nations like China, Singapore, and South Korea should be given a bigger right of speech and participation in the upcoming International Monetary Fund or IMF conference. Goh Chok Tong, Singapore Senior Min
    ures from the Support Center to restaurants in the field are appreciated, appropriate and effective.

    Key Learning Point

    --------------------------------------------------------------------------------
    To understand their staff and customers, those who work in head office must also spend time in the field.

    Action Steps

    --------------------------------------------------------------------------------
    Get your headquarters staff out of the Ivory Tower and into the trenches where real customer contact happens. And think carefully about what you call the Corporate Office. Popeye's calls theirs the Support Center. Wh

    How To Receive Payment as a Freelance Translator?
    A problem most freelance translators are facing with is how to receive payment. In particular: How to receive payment for small jobs. Many translation agencies are reluctant to pay small fees via wire transfer
    >

    Action Steps

    --------------------------------------------------------------------------------
    Get your headquarters staff out of the Ivory Tower and into the trenches where real customer contact happens. And think carefully about what you call the Corporate Office. Popeye's calls theirs the Support Center. What do you call yours?

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