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  • Hub You - For Just 30 Cents of Salad

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    y and stood his ground, insisting on the higher sandwich price. The customer said he did not have any more money and left with the shop owner giving him a fi
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    Someone sent me this lunchtime message:

    ‘Whilst waiting for my toasted foccacia, a young man came into the shop and asked for a salad sandwich.

    ‘While the shop owner prepared the sandwich, the young man kept saying “Give me heaps of carrot”, and “Give me heaps of beetroot”, etc.

    ‘When it came time to pay, the shop owner rang up the transaction and said, “That’s $3.50.” The customer replied, “But the price says $3.20.”

    ‘The shop owner explained that the customer had requested “extra” salad. The customer was dismayed and replied, “I wasn’t aware I had to pay extra.”

    ‘The shop owner became angry and stood his ground, insisting on the higher sandwich price. The customer said he did not have any more money and left with the shop owner giving him a fi

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    While the shop owner prepared the sandwich, the young man kept saying “Give me heaps of carrot”, and “Give me heaps of beetroot”, etc.

    ‘When it came time to pay, the shop owner rang up the transaction and said, “That’s $3.50.” The customer replied, “But the price says $3.20.”

    ‘The shop owner explained that the customer had requested “extra” salad. The customer was dismayed and replied, “I wasn’t aware I had to pay extra.”

    ‘The shop owner became angry and stood his ground, insisting on the higher sandwich price. The customer said he did not have any more money and left with the shop owner giving him a fi

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    me to pay, the shop owner rang up the transaction and said, “That’s $3.50.” The customer replied, “But the price says $3.20.”

    ‘The shop owner explained that the customer had requested “extra” salad. The customer was dismayed and replied, “I wasn’t aware I had to pay extra.”

    ‘The shop owner became angry and stood his ground, insisting on the higher sandwich price. The customer said he did not have any more money and left with the shop owner giving him a fi

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    that the customer had requested “extra” salad. The customer was dismayed and replied, “I wasn’t aware I had to pay extra.”

    ‘The shop owner became angry and stood his ground, insisting on the higher sandwich price. The customer said he did not have any more money and left with the shop owner giving him a fi

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    y and stood his ground, insisting on the higher sandwich price. The customer said he did not have any more money and left with the shop owner giving him a filthy look.’

    Of course, that customer will never return – and I’m quite sure he will tell others about his bad experience. Those he tells may avoid the sandwich shop, too.

    The shop owner should have checked whether his menu pricing reflected a surcharge for ‘extra’ toppings. I looked, and it didn’t.

    For the sake of 30 cents, how much business has this shop owner lost?

    It’s quite true that customers will ‘take advantage’ every chance they get. But there’s nothing wrong with that! In fact, it’s why customers come to you in the first place. They have made their comparisons and decided that you offer b

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