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Hub You - In Your Best Interest
This article is about getting your career on the right track. STOP reading NOW if you are not committed to succeed next year!You've seen the headlines. You've heard the reports and know that there are big shakeups in the employment market."If we don't change the direction we're going, we're going to end up where we're headed." —Chinese ProverbYou must be asking yourself, "What does it mean for the future of the working professional? What does it mean for me?" The answers to those questions and others lie in
In the waiting room of the laboratory, a large poster now hangs on the wall. In bold letters the poster reads:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
All patients can see the sign, and many understand the message. But some are so anxious about their upcoming tests, they still don’t pay attention.
After the tests are done, a small percentage of patients stil
Fitting is one of the important criteria for consumers in their buying decision. Every garment manufacturer have target segment with certain demographic characteristics, defining consumer profile. For getting the best fit and size dimensions, manufacturer spends big chunks of money. Best range of sizing can be a key success factor for manufacturers. To implement this many companies are using advanced technologies and strategies to device sizing systems and sizing categories.Following are the issues central to the sizing problem:Collecting data on age,
First, doctors sent their patients to the laboratory for tests. After the tests, patients asked the laboratory technicians for results.
When technicians shared the test results, patients often got upset. When patients got upset, doctors got upset. Doctors preferred to explain test results to their patients personally and offer next steps for treatment.
But if technicians did not give patients their test results immediately, patients complained that information was being withheld and claimed the laboratory technicians were unhelpful.
The situation was clearly lose-lose-lose: patients, doctors and laboratory technicians – everyone got upset.
(Does this ever happen in your organization? Do your customers ever become frustrated, angry or confused? Do your staff get upset when your customers are upset? Does your brand image suffer, too? Are there ‘lose-lose-lose’ situations lurking in your business?)
The medical group asked me for help. I diagnosed the situation as a case of ‘unmanaged customer expectations’. If you were a patient, wouldn’t you want to know your test results right away?
If you were a doctor, wouldn’t you be upset if your patient knew the results before you did? If you were a technician, wouldn’t you feel caught in the middle?
We solved this problem with a simple but powerful system called ‘In Your Best Interest’.
When doctors order lab tests, they use a printed checklist to indicate which procedures are required. At the top of the checklist, in bold letters, is now printed this statement:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
Many doctors now read this statement to their patients. Many patients read the statement themselves. Most patients understand the message, but many are so nervous about their upcoming tests, they don’t pay attention.
In the waiting room of the laboratory, a large poster now hangs on the wall. In bold letters the poster reads:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
All patients can see the sign, and many understand the message. But some are so anxious about their upcoming tests, they still don’t pay attention.
After the tests are done, a small percentage of patients still
Archie is our little adopted Terrier dog I rescued a few years ago. Archie goes to the groomer every few months.Last week, it was time once again and I wanted to find a new groomer, closer to home. (NOTE: The groomer I was going to was a commodity that I felt I could easily replace with someone closer).One day I spotted a a banner that said "Arms Full of Love, Grooming." They were close by and it appeared they were new in business.On the window they advertised, a fun environment, all natural products, and overall gave a nice impression. Of cour
The situation was clearly lose-lose-lose: patients, doctors and laboratory technicians – everyone got upset.
(Does this ever happen in your organization? Do your customers ever become frustrated, angry or confused? Do your staff get upset when your customers are upset? Does your brand image suffer, too? Are there ‘lose-lose-lose’ situations lurking in your business?)
The medical group asked me for help. I diagnosed the situation as a case of ‘unmanaged customer expectations’. If you were a patient, wouldn’t you want to know your test results right away?
If you were a doctor, wouldn’t you be upset if your patient knew the results before you did? If you were a technician, wouldn’t you feel caught in the middle?
We solved this problem with a simple but powerful system called ‘In Your Best Interest’.
When doctors order lab tests, they use a printed checklist to indicate which procedures are required. At the top of the checklist, in bold letters, is now printed this statement:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
Many doctors now read this statement to their patients. Many patients read the statement themselves. Most patients understand the message, but many are so nervous about their upcoming tests, they don’t pay attention.
In the waiting room of the laboratory, a large poster now hangs on the wall. In bold letters the poster reads:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
All patients can see the sign, and many understand the message. But some are so anxious about their upcoming tests, they still don’t pay attention.
After the tests are done, a small percentage of patients stil
For anyone who wants to be a private investigator, there is a series of steps that you will have to take to embark upon this career. This is true for any professional career, so knowing what you have to do to pay your dues ahead of time will save you some grief down the road.1. Find out what your state requires of private investigators. You might have to take a course or a licensing exam, and you will definitely need a background check. You will need to look at a state agency for this such as secretary of state, department of justice, and so on. If you
The medical group asked me for help. I diagnosed the situation as a case of ‘unmanaged customer expectations’. If you were a patient, wouldn’t you want to know your test results right away?
If you were a doctor, wouldn’t you be upset if your patient knew the results before you did? If you were a technician, wouldn’t you feel caught in the middle?
We solved this problem with a simple but powerful system called ‘In Your Best Interest’.
When doctors order lab tests, they use a printed checklist to indicate which procedures are required. At the top of the checklist, in bold letters, is now printed this statement:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
Many doctors now read this statement to their patients. Many patients read the statement themselves. Most patients understand the message, but many are so nervous about their upcoming tests, they don’t pay attention.
In the waiting room of the laboratory, a large poster now hangs on the wall. In bold letters the poster reads:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
All patients can see the sign, and many understand the message. But some are so anxious about their upcoming tests, they still don’t pay attention.
After the tests are done, a small percentage of patients stil
The Car Wash Industry has been under considerable stress lately with their public relations; this time it is over the hiring of illegal aliens and illegal immigrants. Early on the car wash industry tried to attempt to justify the hiring of illegal aliens stating; There Is Just No Way for Us to Know If Someone Is a US Citizen or Not.Of course we all know this was a cop-out and they know that they are hiring people who are illegal aliens even though the carwash owners claim that they had some sort of ID and how were they to know if it was fake or not? We all
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
Many doctors now read this statement to their patients. Many patients read the statement themselves. Most patients understand the message, but many are so nervous about their upcoming tests, they don’t pay attention.
In the waiting room of the laboratory, a large poster now hangs on the wall. In bold letters the poster reads:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
All patients can see the sign, and many understand the message. But some are so anxious about their upcoming tests, they still don’t pay attention.
After the tests are done, a small percentage of patients stil
Why should you take my advice on how to quit your job? Because I'm a job-quitting expert, and my expertise has been gained through experience. I've quit many jobs in many industries. In fact, I can think of fifteen jobs that I've quit off the top of my head.The most recent job I quit was at the Post Office. Don't let anyone tell you that you'll get used to the schedule of a vampire - you won't. Now it has been over two years since I've had a job. The real issue of course is, "How to quit your job and still pay the bills." Here are some ideas, based on experi
In the waiting room of the laboratory, a large poster now hangs on the wall. In bold letters the poster reads:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
All patients can see the sign, and many understand the message. But some are so anxious about their upcoming tests, they still don’t pay attention.
After the tests are done, a small percentage of patients still ask laboratory technicians for an immediate explanation of the results. For those few, the lab technicians have been trained to say one simple sentence in a compassionate and caring manner:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
By this time, everyone pays attention. Patients wait to see their doctors. Doctors can fully inform their patients. And laboratory technicians can do their job compassionately without getting caught in the middle.
That’s a ‘win-win-win’ for everyone.
Key Learning Point
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Customers may become confused or frustrated by your policies and procedures. This is especially common in large organizations. But it’s not productive to blame your customers or your colleagues – that only makes things worse.
What is effective is to resolve the situation permanently by improving the clarity and consistency of your communications.
Action Steps
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Find a point of friction where your customers or colleagues get upset. Choose a tension point that has persisted for many months. Do people complain about your applications and procedures? Are your policies hard to understand? Is your guarantee confusing? Have your systems grown slowly out-of-date?
There may be good reasons why your policies and procedures were created. But the explanation may be missing today or the reason may no longer apply. In either case, you can improve the situation dramatically by enhancing your communications, streamlining the procedure or changing the policy itself.
It makes good sense to fix whatever you can, whenever you can. After all, ‘win-win-win’ is also in your best interest.
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