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Hub You - Preserve the Loyalty You Deserve
No matter where you live in the world, it is the nature of the economy of the world today that a number of jobs are transitional. The availability of jobs is never fixed because companies have to evolve in order to move forward from year to year. The economies of various countries have to roll with the demand in order to mee
Of course there will be costs and consequences and perhaps some aggravation, but leap to it right away. Be the supplier who takes immediate action to set the wrong things right.
Action Steps
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Who are your customers' customers? How do your actions as a supplier impact your customers' customers' satisfaction? If things go wrong, how will your respons
There's a buzz going around the marketing world at the moment that "Most advertising does not work".I have to disagree.It should really read "Most advertising does not work because people do not know how to do it correctly!"It really is a shame to see so many busineses waste thousands of pounds eac
I received a complaint from a customer about one of my video programs that ‘skipped’ during playback. I thought it was an oddity and immediately replaced the disc. But the next month another complaint arrived about the same situation.
I contacted the duplication company right away. They ex-plained this problem may have affected a small number of discs from their supply of blank stock. They apologized profusely and promised immediate replacement. I removed all remaining inventory from my office and warehouse and sent the discs back – a few hundred pieces from the most recent duplication.
Then I got a message from the company offering to replace only ‘verified bad discs’, and not all the discs I had returned.
What am I supposed to do, watch every disc and look out for those that ‘skip’? Or wait for my customers to notice the problem and complain, and then exchange those discs one at a time? Of course not.
The better course of action is to simply – and quickly – replace them all. I told them so in a follow-up message.
To their credit, the duplication company responded to my second message in an entirely appropriate manner. They have agreed to replace all the discs promptly and at no charge.
They also promised to put extraordinary care into my future duplications to ensure the highest quality standards.
That’s a smart business move. It guarantees another $62,000.
Key Learning Point
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When the service you provide jeopardizes your customer's relationship with their customers, you need to respond with twice the speed and twice the recovery effort. After all, now your upset customer has upset customers!
Of course there will be costs and consequences and perhaps some aggravation, but leap to it right away. Be the supplier who takes immediate action to set the wrong things right.
Action Steps
--------------------------------------------------------------------------------
Who are your customers' customers? How do your actions as a supplier impact your customers' customers' satisfaction? If things go wrong, how will your response
If there is one company in the Philippines today that understands and knows the importance and value of brand names is Jollibee. A brand name creates a perception in the customers mind that becomes very strong, and no one understands this more than our countries number one fast food chain.Ask your average Filipino chi
Then I got a message from the company offering to replace only ‘verified bad discs’, and not all the discs I had returned.
What am I supposed to do, watch every disc and look out for those that ‘skip’? Or wait for my customers to notice the problem and complain, and then exchange those discs one at a time? Of course not.
The better course of action is to simply – and quickly – replace them all. I told them so in a follow-up message.
To their credit, the duplication company responded to my second message in an entirely appropriate manner. They have agreed to replace all the discs promptly and at no charge.
They also promised to put extraordinary care into my future duplications to ensure the highest quality standards.
That’s a smart business move. It guarantees another $62,000.
Key Learning Point
--------------------------------------------------------------------------------
When the service you provide jeopardizes your customer's relationship with their customers, you need to respond with twice the speed and twice the recovery effort. After all, now your upset customer has upset customers!
Of course there will be costs and consequences and perhaps some aggravation, but leap to it right away. Be the supplier who takes immediate action to set the wrong things right.
Action Steps
--------------------------------------------------------------------------------
Who are your customers' customers? How do your actions as a supplier impact your customers' customers' satisfaction? If things go wrong, how will your respons
As business attitudes become more inclined towards improving customer relationships, one can experience a marked increase in demand for CRM applications. However not just any application would do. It is essential to go for a fully scalable secure web-based application that can be accessed from anywhere anytime.CRM app
The better course of action is to simply – and quickly – replace them all. I told them so in a follow-up message.
To their credit, the duplication company responded to my second message in an entirely appropriate manner. They have agreed to replace all the discs promptly and at no charge.
They also promised to put extraordinary care into my future duplications to ensure the highest quality standards.
That’s a smart business move. It guarantees another $62,000.
Key Learning Point
--------------------------------------------------------------------------------
When the service you provide jeopardizes your customer's relationship with their customers, you need to respond with twice the speed and twice the recovery effort. After all, now your upset customer has upset customers!
Of course there will be costs and consequences and perhaps some aggravation, but leap to it right away. Be the supplier who takes immediate action to set the wrong things right.
Action Steps
--------------------------------------------------------------------------------
Who are your customers' customers? How do your actions as a supplier impact your customers' customers' satisfaction? If things go wrong, how will your respons
Most franchisees, about 60% of them, do not fully tell the truth during the application, candidate screening process or sales interview. Franchise Buyers need to concentrate on complete integrity during the sales process when purchasing a new franchise or buying out the rights and transferring an existing Franchise.Fo
That’s a smart business move. It guarantees another $62,000.
Key Learning Point
--------------------------------------------------------------------------------
When the service you provide jeopardizes your customer's relationship with their customers, you need to respond with twice the speed and twice the recovery effort. After all, now your upset customer has upset customers!
Of course there will be costs and consequences and perhaps some aggravation, but leap to it right away. Be the supplier who takes immediate action to set the wrong things right.
Action Steps
--------------------------------------------------------------------------------
Who are your customers' customers? How do your actions as a supplier impact your customers' customers' satisfaction? If things go wrong, how will your respons
The healthcare industry will see a great amount of growth in the next ten to fifteen years when the baby boomer generation reaches retirement age and transitions in to nursing care facilities. As our population ages, we will need to have a strong system of qualified healthcare personnel to help manage all aspects of health c
Of course there will be costs and consequences and perhaps some aggravation, but leap to it right away. Be the supplier who takes immediate action to set the wrong things right.
Action Steps
--------------------------------------------------------------------------------
Who are your customers' customers? How do your actions as a supplier impact your customers' customers' satisfaction? If things go wrong, how will your response and recovery affect theirs?
Meet with your customers to discuss this on a regular basis. Develop a clear understanding and positive action plans. Make sure your customers, and your customers' customers, are well served.
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