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Hub You - An Upgrade is Usually Worse, At First
Okay, I'm going to start off by talking bad about a Toyota dealer, so before we get into it, let's make a couple of things clear. I own a Toyota Prius and love it! From what I have seen, I would probably enjoy o
Action Steps
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If you are upgrading or changing your service in ways that affect your customers
Putting together the perfect office can be fun and stressful at the same time. There is an array of different office products that should be included in your office, but it will depend on what type of business yo
Only after two additional visits by the technician was the upgrade working as intended.
Have you noticed how often this happens?
The new improved computer software runs slower than the version you just replaced. The latest hardware proves harder to manage than the system you abandoned. The new car goes back to the shop for an adjustment within two weeks when the old car worked perfectly for years. The new home has a door that jams, a roof that leaks, a window or floorboard that squeaks.
No one intends an ‘upgrade’ to start out as a ‘downgrade’, but the pattern is familiar and occurs frequently.
Key Learning Point
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Be upfront with your customers about glitches or hiccups that may occur - and be ready to provide help and reassurance through the early stages of implementation.
Action Steps
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If you are upgrading or changing your service in ways that affect your customers,
Pay close attention and make it work the best for you.No doubt you’ve listened to, and then quickly deleted, messages from account execs from your local radio stations. Maybe you’ve even entertained the
Have you noticed how often this happens?
The new improved computer software runs slower than the version you just replaced. The latest hardware proves harder to manage than the system you abandoned. The new car goes back to the shop for an adjustment within two weeks when the old car worked perfectly for years. The new home has a door that jams, a roof that leaks, a window or floorboard that squeaks.
No one intends an ‘upgrade’ to start out as a ‘downgrade’, but the pattern is familiar and occurs frequently.
Key Learning Point
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Be upfront with your customers about glitches or hiccups that may occur - and be ready to provide help and reassurance through the early stages of implementation.
Action Steps
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If you are upgrading or changing your service in ways that affect your customers
You should always have your cards with you so that you will be ready to hand them out at any stage. Never leave home without them. Every time you meet someone leave a card with them. Distribute them in any publ
No one intends an ‘upgrade’ to start out as a ‘downgrade’, but the pattern is familiar and occurs frequently.
Key Learning Point
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Be upfront with your customers about glitches or hiccups that may occur - and be ready to provide help and reassurance through the early stages of implementation.
Action Steps
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If you are upgrading or changing your service in ways that affect your customers
Freelancing brings unmatched flexibility and in fact this is one of the most popular reasons for becoming a freelancer. Flexible working hours allows the freelancer to tailor his/her work around their life style
Key Learning Point
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Be upfront with your customers about glitches or hiccups that may occur - and be ready to provide help and reassurance through the early stages of implementation.
Action Steps
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If you are upgrading or changing your service in ways that affect your customers
1. Sell the reprint/reproduction rights to the product. You could make money selling other people the rights to reproduce and sell the product. People are always looking for new products to sell.2. Giveaway
Action Steps
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If you are upgrading or changing your service in ways that affect your customers, send them advance warning and acknowledge openly what everyone already knows: things go wrong, upgrades take time, it takes effort to locate and iron out the wrinkles.
Be positive and proactive about problems that may occur. Use honesty to build a bond of truth and a commitment to constructive collaboration.
And, if you are the customer, be prepared to hurdle the hiccups!
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