Hub You - Business

Instant Drug Testing Methods & Procedures for Employers, Staffing and Temporary Employment Agencies
Drug testing involves many different methods and devices that detect whether or not a person has been using drugs or is currently under the influence. Drug testing products are available for home and office use that help concerned parents or employers find out the truth about their teen or employees. Likewise, d

Raffles Hotel now has a policy of flexible check-in and check-out so their valued guests may enjoy a full 24-hour stay, no matter what time they check in, or out. Now that’s convenient. That’s hospitality. That’s impeccable value and service.

‘Raffles 24’ is now available in all Raffles ho

Leave This Place Better Than You Found It
I stepped into the restroom of a large office building before a meeting. The paper towel dispenser had come unhinged and fresh towels were scattered on the floor. Many were wet and had been stepped on by those who came before me.Despite being in my suit and tie, I bent down to pick up the remaining dry to

The Disneyland Hotel recently tarnished Mickey’s reputation with an influential customer from Seattle. Mark stayed at a hotel inside the park with his family for three days. He attended a legal seminar while his family enjoyed Disney rides, ate Disney meals and spent at Disney plenty! His seminar ended at noon on the third day, but hotel checkout was 11:00 am.

On the second night Mark asked for a late check-out until 1:00 or 2:00 pm the following day. Staff at the front desk refused to give him an answer. They said it was too late and he would have to ask again at 7:00 am.

Mark was in the lobby promptly at 7:00 am. But when he asked for a short check-out extension, the front office manager flatly refused. He said, ‘If I give you a late check out, others will want one, too.’

Mark appealed for just two hours to complete his seminar and get his family with small children safely packed and out of the room. The manager replied, ‘If you leave late, you’ll mess up the schedule for our cleaners.’

Ouch! So much for customer service when leaving the House of the Mouse. Too bad the front office manager didn’t know that last impressions are lasting impressions.

In contrast...

‘Raffles 24’ is now available in all Raffles ho

Career Booster: 5 Attitudes In The Workplace to Get You Ahead
You are looking for attitudes in the workplace to become your career booster. You are possibly past your first year mark at work. You have somewhat learned the ropes of your position but you feel you are slowing down.So, what are some of the attitudes in the workplace that can help you get ahead at work?

at noon on the third day, but hotel checkout was 11:00 am.

Ouch! So much for customer service when leaving the House of the Mouse. Too bad the front office manager didn’t know that last impressions are lasting impressions.

In contrast...

‘Raffles 24’ is now available in all Raffles ho

9 Keys to Building a Stand-Out Brand Identity
Brand identity is the combined effect of visual elements in your marketing materials. A basic brand identity kit consists of a logo, business card, letterhead, and branded envelope. This basic set of materials can be extended to include a website, brochure, folder, flyer, or any other professionally designed pie

e lobby promptly at 7:00 am. But when he asked for a short check-out extension, the front office manager flatly refused. He said, ‘If I give you a late check out, others will want one, too.’

Ouch! So much for customer service when leaving the House of the Mouse. Too bad the front office manager didn’t know that last impressions are lasting impressions.

In contrast...

‘Raffles 24’ is now available in all Raffles ho

Avoid Failure by Planning for Success!
Provisional figures released in October by UCAS for the 2006 year intake show that 868 people enrolled in degree or degree equivalent courses in complementary medicine this year. If you add in to this figure the number of people choosing non-degree courses and entering the profession, then the number is likely t

ked and out of the room. The manager replied, ‘If you leave late, you’ll mess up the schedule for our cleaners.’

Ouch! So much for customer service when leaving the House of the Mouse. Too bad the front office manager didn’t know that last impressions are lasting impressions.

In contrast...

‘Raffles 24’ is now available in all Raffles ho

How to Avoid the Curse of Complacency
I understand the concept of complacency. Been there and done that. Complacency, according to the dictionary, is being pleased with oneself or one’s merits, advantages, and situation, often without awareness of potential danger. Have you ever been complacent? Have you ever been very happy with a situation, on

‘Raffles 24’ is now available in all Raffles hotels and resorts. No wonder they are among the fastest-growing and most-admired brands in the world.

Note: Implementing this policy requires more communication between various teams and departments. But what are your staff and systems really for? Scheduling cleaners or taking care of customers?

Key Learning Point
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The purpose of your staff and system is to serve your customers better. When customers make requests outside normal procedures, your job is to tweak the system, not the customer.

Action Steps
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When customers ask for service outside your normal procedures, you have a choice: either teach your customers to follow procedures (through advance advice and information) or adapt your procedures to please your customers (through innovation and continuous improvement).

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A unique service that is being used by many professionals today is the Business Center. With so many business professionals working from their homes or on the go, the Business Center has evolved into a popular alternative to leasing a permanent office. It provides a creative solution which benefits the small business owner tremendously.

When you are interested in pursuing a career in fashion design, you should explore what some of the principles of fashion design are, before you can truly understand the depth of this occupation.

Whether you're a Vice President of Marketing or a recent college grad, your resume is the 'key' to opening the doors of employment. It is an employer's first impression of you and believe it or not, ...

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