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Hub You - Moment of Truth or Moment of Impact
I have often been asked, “Why should I hire a security consultant to tell me what security measures my business needs?” I guess the biggest reason is if you know little to nothing about security,
This is a grea
While surfing the 'net, I came across a report about the reduction of identity theft and identity fraud. Obviously, it caught my attention. Following, in part, is that report which was produced by
Moments of impact are those rare moments when someone goes way above the call of duty, stretches the envelope far beyond the stamp, innovates and takes action in unexpected ways that are valued, appreciated…and remembered.
A client at a seminar handed me this note: ‘Last night, 10 minutes before departure at the airport, I found my car and house keys still with me, which means my wife would have been locked out of the house. I passed them to the Singapore Airlines in-flight supervisor and they managed to get the keys to her within the hour!’
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As a patient, we want to believe that our lives are in the hands of people who we can trust to do their job of medical billing without looking at the bottom line. But the sad truth is, it's the s
Moments of impact are those rare moments when someone goes way above the call of duty, stretches the envelope far beyond the stamp, innovates and takes action in unexpected ways that are valued, appreciated…and remembered.
A client at a seminar handed me this note: ‘Last night, 10 minutes before departure at the airport, I found my car and house keys still with me, which means my wife would have been locked out of the house. I passed them to the Singapore Airlines in-flight supervisor and they managed to get the keys to her within the hour!’
This is a grea
The key to getting the job you want is convincing your prospective employer that he needs you in the company. Your resume may not be as extraordinary as another applicant’s, but you always have t
A client at a seminar handed me this note: ‘Last night, 10 minutes before departure at the airport, I found my car and house keys still with me, which means my wife would have been locked out of the house. I passed them to the Singapore Airlines in-flight supervisor and they managed to get the keys to her within the hour!’
This is a grea
It might have come your attention that finding a job this days is not easy as it used to be. Many companies are downsizing, other are outsourcing to foreign countries and many employees and profes
This is a grea
Working with a verbally abusive boss is something that people often have to deal with.I'm speaking specifically about a verbally abusive boss and not one who is physically abusive. If I had
This is a great moment of impact. If the airline was only in the business of flying passengers from city to city, they would miss the opportunity to impact this customer for life.
A client of Citibank was delayed for four hours overseas. He called the local Citiphone office at 2:00 am and asked them to call his wife six hours later…by which time she would be awake, but he would be 37,000 feet up in the air. The bankers made the call, and made the impact.
Key Learning Point
Moments of impact do more than just surprise your customers: they deepen the relationship, extend goodwill
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