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Hub You - Future Sales are Hiding in Service
Making a living usually means generating an income, closing a sale or turning in a profit.But living a full life also means creating goodwill, opening possibilities and making contributions to others.Ever found yourself so caught up with ‘making a living’ that you forget about ‘living a life’? Sometimes I do.Years ago I finished an important co
Key Learning Point
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Strong service systems and well-trained staff will earn your customers' trust. Seize the opportunity you deserve. Build upon that trust - and turn it into sales.
It doesn't matter what you sell: cars, computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and
AuctionTip #1: Howto Put an Atractive Background in Your OnlineAuction AdPage 1 of 9AuctionTip #1: How to Put an Attractive Background in Your Online Auction AdHave you ever visited an auction and noticed a peculiar and catchy background?Here's how to do it. First of, go background texture hunting at this site: http:/www.grsites.com/texture
Except for one problem: they don’t have the latest computers on display!
Managers in the company’s Sales Department have decided their latest products are better off on display only in the Sales Showroom in a completely different building across town. Why?
In the minds of the Sales Managers, the Repair and Service Center is merely a cost center for ‘after-sales service’, not a vital profit center for generating new business growth.
What an out-of-touch, narrow-minded, wasteful and expensive point of view!
Think about this: When you purchase a new policy or product, how much do you truly trust the salesperson offering the package?
Do you trust a salesperson from Company A any more than someone you meet from Company B, C or D? Not likely. After all, you know the sale is just the sale. Once your money has moved and the product is in your hands, any future problems will be addressed by the people in Service, not Sales.
On the other hand, if you do have a problem and someone from the Service Center responds quickly and generously to your needs, will you feel a higher level of trust and confidence in that person? for that department? It’s likely that you will.
Customer Service staff earn your trust by appreciating your problems, showing empathy for your frustration, taking action on your behalf and staying in touch with you throughout the process.
If they follow up afterwards to ensure you are well and truly contented, your level of confidence could go sky high.
Smart companies leverage that confidence into new leads, immediate referrals, high-value testimonials, positive word of mouth, increased sales…and growing profits.
Key Learning Point
--------------------------------------------------------------------------------
Strong service systems and well-trained staff will earn your customers' trust. Seize the opportunity you deserve. Build upon that trust - and turn it into sales.
It doesn't matter what you sell: cars, computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and r
There are many pros and cons that must be considered by those thinking of hiring independent contractors, and if those are not factored into the hiring decision, there may well be legal consequences. Of course, it is always wise to go over your plans with your attorney, so this article is not to be construed as legal advice but rather some business alerts that nee
What an out-of-touch, narrow-minded, wasteful and expensive point of view!
Think about this: When you purchase a new policy or product, how much do you truly trust the salesperson offering the package?
Do you trust a salesperson from Company A any more than someone you meet from Company B, C or D? Not likely. After all, you know the sale is just the sale. Once your money has moved and the product is in your hands, any future problems will be addressed by the people in Service, not Sales.
On the other hand, if you do have a problem and someone from the Service Center responds quickly and generously to your needs, will you feel a higher level of trust and confidence in that person? for that department? It’s likely that you will.
Customer Service staff earn your trust by appreciating your problems, showing empathy for your frustration, taking action on your behalf and staying in touch with you throughout the process.
If they follow up afterwards to ensure you are well and truly contented, your level of confidence could go sky high.
Smart companies leverage that confidence into new leads, immediate referrals, high-value testimonials, positive word of mouth, increased sales…and growing profits.
Key Learning Point
--------------------------------------------------------------------------------
Strong service systems and well-trained staff will earn your customers' trust. Seize the opportunity you deserve. Build upon that trust - and turn it into sales.
It doesn't matter what you sell: cars, computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and
'No' is not what you want to hear from a banker or investor when you need funding to grow your business.A 'No' can provide a valuable learning experience, one that can lead to an eventual 'Yes'. There will be many a 'No' in your business life so get used to it ; continue to be the optimist (a requirement for any successful entrepreneur) you always were.<
On the other hand, if you do have a problem and someone from the Service Center responds quickly and generously to your needs, will you feel a higher level of trust and confidence in that person? for that department? It’s likely that you will.
Customer Service staff earn your trust by appreciating your problems, showing empathy for your frustration, taking action on your behalf and staying in touch with you throughout the process.
If they follow up afterwards to ensure you are well and truly contented, your level of confidence could go sky high.
Smart companies leverage that confidence into new leads, immediate referrals, high-value testimonials, positive word of mouth, increased sales…and growing profits.
Key Learning Point
--------------------------------------------------------------------------------
Strong service systems and well-trained staff will earn your customers' trust. Seize the opportunity you deserve. Build upon that trust - and turn it into sales.
It doesn't matter what you sell: cars, computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and
There is such a large number of careers out there that it is still a mystery that many people, including graduating college students fail to do indepth career research before choosing their profession. My guess is that it is alot of work and quite draining when done in large chunks. It is necessary to research your career though, to make sure you don't end up in a
If they follow up afterwards to ensure you are well and truly contented, your level of confidence could go sky high.
Smart companies leverage that confidence into new leads, immediate referrals, high-value testimonials, positive word of mouth, increased sales…and growing profits.
Key Learning Point
--------------------------------------------------------------------------------
Strong service systems and well-trained staff will earn your customers' trust. Seize the opportunity you deserve. Build upon that trust - and turn it into sales.
It doesn't matter what you sell: cars, computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and
The fear of losing the job is present within everyone who has more or less lengthy experience working. What should a person do when a fear becomes reality? Depression and tears are not the way out and will not be helpful in this situation. The wise decision is to establish a new strategic plan of action. The direction of the last depends on the aims and goals you p
Key Learning Point
--------------------------------------------------------------------------------
Strong service systems and well-trained staff will earn your customers' trust. Seize the opportunity you deserve. Build upon that trust - and turn it into sales.
It doesn't matter what you sell: cars, computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and rewards they need to leverage hard-earned customer confidence into well-deserved and profitable new business.
Action Steps
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Review your current structure for generating sales and providing customer service. If they are far apart or separated by opposing `profit center' and `cost center' mindsets, you are leaving precious revenue behind. Get the two connected!
After all, what's more important: protecting your existing structure, or creating more confidence and commerce with your customers?
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