heir upkeep, maintenance and care. It’s not what others think of you that counts, it’s what you think about yourself.

Action Steps
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Light burned out? Tell someone it needs changing. A leak along the floor?

I stepped into the restroom of a large office building before a meeting. The paper towel dispenser had come unhinged and fresh towels were scattered on the floor. Many were wet and had been stepped on by those who came before me.

Despite being in my suit and tie, I bent down to pick up the remaining dry towels and placed them near the sink. I gathered the wet and dirty towels and put them in the trash. Then I found the receptionist and asked her to inform Maintenance about the broken dispenser inside.

As I was cleaning up, several people entered the restroom. I wondered what they thought of me, picking up wet and dirty paper towels in my suit and tie? Did they think I broke the dispenser? Did they think I worked in the building?

Then I realized how I felt about myself. I felt good doing more than ‘what’s expected’. My contribution was very small, but it made the restroom a better place for everyone.

Key Learning Point
--------------------------------------------------------------------------------

We are all beneficiaries of public spaces: parks, roads, buildings, restaurants, shopping malls and parking lots. Instead of being just another user of these conveniences, be an active partner in their upkeep, maintenance and care. It’s not what others think of you that counts, it’s what you think about yourself.

Action Steps
--------------------------------------------------------------------------------

Light burned out? Tell someone it needs changing. A leak along the floor?

els and placed them near the sink. I gathered the wet and dirty towels and put them in the trash. Then I found the receptionist and asked her to inform Maintenance about the broken dispenser inside.

As I was cleaning up, several people entered the restroom. I wondered what they thought of me, picking up wet and dirty paper towels in my suit and tie? Did they think I broke the dispenser? Did they think I worked in the building?

Then I realized how I felt about myself. I felt good doing more than ‘what’s expected’. My contribution was very small, but it made the restroom a better place for everyone.

Key Learning Point
--------------------------------------------------------------------------------

We are all beneficiaries of public spaces: parks, roads, buildings, restaurants, shopping malls and parking lots. Instead of being just another user of these conveniences, be an active partner in their upkeep, maintenance and care. It’s not what others think of you that counts, it’s what you think about yourself.

Action Steps
--------------------------------------------------------------------------------

Light burned out? Tell someone it needs changing. A leak along the floor?

and dirty paper towels in my suit and tie? Did they think I broke the dispenser? Did they think I worked in the building?

Then I realized how I felt about myself. I felt good doing more than ‘what’s expected’. My contribution was very small, but it made the restroom a better place for everyone.

Key Learning Point
--------------------------------------------------------------------------------

We are all beneficiaries of public spaces: parks, roads, buildings, restaurants, shopping malls and parking lots. Instead of being just another user of these conveniences, be an active partner in their upkeep, maintenance and care. It’s not what others think of you that counts, it’s what you think about yourself.

Action Steps
--------------------------------------------------------------------------------

Light burned out? Tell someone it needs changing. A leak along the floor?

Key Learning Point
--------------------------------------------------------------------------------

We are all beneficiaries of public spaces: parks, roads, buildings, restaurants, shopping malls and parking lots. Instead of being just another user of these conveniences, be an active partner in their upkeep, maintenance and care. It’s not what others think of you that counts, it’s what you think about yourself.

Action Steps
--------------------------------------------------------------------------------

Light burned out? Tell someone it needs changing. A leak along the floor?

heir upkeep, maintenance and care. It’s not what others think of you that counts, it’s what you think about yourself.

Action Steps
--------------------------------------------------------------------------------

Light burned out? Tell someone it needs changing. A leak along the floor? Report it with a phone call. Toilet paper running low? Be the one to tell the staff. See that litter in the park? Pick it up and toss it out. Did the people before you at a fast-food restaurant forget to clear their tray? Clear the table for them. What the heck, clear two!