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Hub You - Motivate Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
It is commonly believed myth that personality testing instruments can measure your personality and predict your future behaviors. The pre-employment testing mechanism has been following this creed without any solid evidence. The testing industry claims all out validity. The educational institutions and employer organizations use them for screening purposes. Their transparency and equity has even convinced the courts of law.But it is still an unresolved riddle; what do they test?Do they test personality? What is personality then? What is its nature? How does it come into existence? Is it outcome of evolution? Does matter has capability to ge
Although the terms merger and acquisition are often used as though they are synonymous, they mean different things. The differences between a merger and acquisition are important to value, negotiate, and structure a client's transaction. Mergers and acquisitions both involve one or multiple companies purchasing all or part of another company. The main distinction between a merger and an acquisition is how they are financed.A merger happens when two firms, often of about the same size, agree to move forward and exist as a single new company rather than remain separately owned and operated. This kind of action is more specifically referred to as a "
- Increased customer satisfaction
- Increased revenues
- Increased repeat and referral customer traffic
- Less employee turnover
- Increased profits
1. Provide Ongoing Learning – It’s important that you not only provide training on organizational policies and technology, but also how to handle customers. Create an ongoing system for training and feedback. Request continuous feedback and have the “courage to listen” to your customer service team’s responses. Your customer service team members, because they are on the frontline, can provide you with excellent information on how to service your customer. Market conditions are changing all the time and the one piece of information your customer service team can share with you can make the diffe
The headline of an advertisement is perhaps the most important component for it is this that either draws the attention of your reader or repels it.Before you begin writing your headline, have a look at other advertisements in the media you are planning to advertise in. You don't want yours to be proclaiming the same as your competitors, and you may find a unique selling point you can press that your competitors don't have.The following do's and don'ts are rules-of-thumb to deploy when writing advertising headlines. There is no black and white to it as such, but tests have revealed what works best.Do Keep it as conc
1. Provide Ongoing Learning – It’s important that you not only provide training on organizational policies and technology, but also how to handle customers. Create an ongoing system for training and feedback. Request continuous feedback and have the “courage to listen” to your customer service team’s responses. Your customer service team members, because they are on the frontline, can provide you with excellent information on how to service your customer. Market conditions are changing all the time and the one piece of information your customer service team can share with you can make the diff
The evolution of reverse logistics for manufactured products is developing in direct proportion to the rapid advancements in technology and the subsequent price erosion of products as new and improved products enter the supply chain at a faster pace. With such thin margins and so much competition, mismanagement of the supply chain can be devastating. Those organizations with the infrastructure to capture and compare the composite value of components with real time intelligent analysis and disposition based on changes in refurbishment cost, resale value, spare parts, repair and overall demand will not only become more profitable, but such flexibility and
1. Provide Ongoing Learning – It’s important that you not only provide training on organizational policies and technology, but also how to handle customers. Create an ongoing system for training and feedback. Request continuous feedback and have the “courage to listen” to your customer service team’s responses. Your customer service team members, because they are on the frontline, can provide you with excellent information on how to service your customer. Market conditions are changing all the time and the one piece of information your customer service team can share with you can make the diff
Before I start a piece of work with a new client, I always ask them the same question. "Imagine that we are sitting here at the end of the project or programme and it's turned out to been more successful than anybody could ever have imagined. What does that success look like? What is different? What is better?"You may find it strange but an awful lot of them can't answer me. They have no measures of success. They haven't addressed this at all. You've probably heard the saying "If you don't know where you're going, how will you know when you're there?" Many people don't seem to apply this in their day to day business life at all.Take a look
East African Longer Stay Visas & Work permitsKenya, Uganda &Tanzania Visa extensionsVisas can be renewed at immigration offices during normal office hours, and extensions are usually issued on a same-day basis. Staff at the immigration offices is generally friendly and helpful, but the process takes a while. You will need two passport photos and Kshs 2200 for a three month extension. You also need to fill out a form registering as an alien if you’re going to be staying more than 90-days.Immigration offices are only open Monday to Friday; note that the smaller offices may sometimes refer travelers back to Nairobi or Mombasa for Visa e
2. Adjust the Attitude – Constantly work on your own attitude and your team’s attitude to providing outstanding customer service. As a customer service leader, always be aware of the tone you set and how your customer service team will be motivated by your attitude. If you are upbeat, your team will follow the lead and provide outstanding customer service. If you have a negative attitude, your customer service team will follow your lead and communicate this negative attitude to the customers they serve.
Work with your customer service team members to create a positive attitude in the following ways:
- Look at every customer service experience as a learning experience that is preparing them for future opportunities.
- Put your team in the c
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