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Hub You - Why is Good Customer Service So Important
If Job Interviews Scare The Snot Out Of You... what would have been saved in reducing support costs.It's a fact of life. If you want a new job, you'll have to deal with a job interview.And they typically scare people (maybe you) to death.If you're feeling uncomfortable right now just thinking about a job interview, there are resources to minimize that fear. But think about what causes the fear for a second.Usually the fear comes from one of four things: General Here is a perfect example. About six months ago I switc Building a Brand with a Thousand Songs It amazes me that in this day and age how some companies still do not understand the importance of good customer service. It seems many are focused more on saving money and less on keeping customers happy. Customer satisfaction leads to continued business, referrals, and customer loyality. Inadequate customer service does the exact opposite and ends up being an enormous burden on a company, which in the end will cost more in future sales and lost customers than what would have been saved in reducing support costs.You know you need a brand. But do you know that one of the most effective ways to grow your business is to build on that brand?In a world of short attention spans and rapidly changing technology, building your brand is crucial to your survival. The most successful companies understand its importance. Here’s one brand building success story:Music to Our EarsDo you have an i Here is a perfect example. About six months ago I switch Should we Believe the Experts? (Part II) vice. It seems many are focused more on saving money and less on keeping customers happy. Customer satisfaction leads to continued business, referrals, and customer loyality. Inadequate customer service does the exact opposite and ends up being an enormous burden on a company, which in the end will cost more in future sales and lost customers than what would have been saved in reducing support costs.Should we believe the experts in business? In 1876, Alexander Graham Bell offered his telephone patent to Western Union, the largest telegraph company in America, for $100,000. A committee of experts was convened to decide on the company’s interest in the new technology. The decision was clear.“Bell’s profession is that of a voice teacher … yet he claims to have discovere Here is a perfect example. About six months ago I switc To Niche or Not to Niche s to continued business, referrals, and customer loyality. Inadequate customer service does the exact opposite and ends up being an enormous burden on a company, which in the end will cost more in future sales and lost customers than what would have been saved in reducing support costs.Are you like many enterpreneurs who are afraid to choose a niche for your offerings? I know there can be the fear that you're limiting your business if you narrow your niche down too much, but that simply isn't true. Believe me, it's so much easier and profitable to market to a smaller portion of the market (just think how many people there are in the world!) than to try to be all things to all peopl Here is a perfect example. About six months ago I switc Problems With EFT ds up being an enormous burden on a company, which in the end will cost more in future sales and lost customers than what would have been saved in reducing support costs.EFT transactions are transmitted through an automated clearinghouse. This is known as an ACH operator and is a secured and preprogrammed system. It functions as a clearing facility controlled by private organizations or a Federal Reserve Bank and is a recognized system for inter bank electronic fund transfers. The National Automated Clearing House Association (NACHA) governs these systems and is resp Here is a perfect example. About six months ago I switc Medical Billing - DME Software Install Options what would have been saved in reducing support costs.In this installment of medical billing and the DME industry, we're going to focus on the basic setup of the DME software starting with the installation options.Installation options is the first place that the billing company goes to when first setting up the software to bill. The reason for this is because they want the software to have a certain look and feel for each biller. Plus, as is tr Here is a perfect example. About six months ago I switched my telephone service over to a popular Voice-Over-IP provider. The savings for my family was be about $50 a month and with the explosion of cell phones, we have become less and less dependent on our home service anyway. It started out great, the representative that helped with the setup was terrific and the service worked just fine. A couple of months later I ran into a problem and the only way the company allowed me to contact customer service was by
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