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Hub You - Customers on Fire: How Good is My Suit
How do you know your advertising is working for you, do you know exactly who is buying your products or services. Many companies and businessmen even those who are making a reasonable living have no idea where their income is generated from.Keeping good records of customers will help to expand your marketing ventures. Where they are buying, how did they get to know about your products or services these are questions you need to be asking yourself.Placing
Ferocious: “I had no idea there is a button the dash” she said. “I’ve owned this vehicle since new….”
As I was finishing up with the fire cleanup (telling the customer I love them, sorry for the inconvenience, inviting them to come back and see me next time) the other personnel returned to their stations and looked me over for scorch marks.
When it became apparent that I had none, they asked me how I did it. I explained that I used very simple assertive communications skills. (I had put on the right sui
Are you loaded with so much of accounting work that other growth aspects of your business are suffering? Then, you really need the assistance of accounting outsourcing services that will take you out from tensions. Accounting is one of the most difficult tasks to manage and that too at the time of filing tax. You have to sit and put in extra efforts to tally all the accounting documents. It is because if the total does not match, then you may land up in problem as che
I had the great fortune of learning that lesson early in my career. Let me illustrate what I mean.
Our service drive area had a large window in which we could look out and down and see who was pulling in. We had just finished repairing Ms. Ferocious’s vehicle. She had picked it up just a few minutes before, and imagine my surprise when she raced up the service drive to a full tire screeching stop. I noticed that as she had rocketed up the service drive, flames shooting, that the other advisors and dealership personnel scattered to the winds leaving me alone to put out the fire.
I had received the “run to the fire” training and remembered how important it was to run out and meet it head on. I grabbed my asbestos suit and flame retardant head gear (training) and ran out into the service drive and the ominous ball of flame.
I met Ms. Ferocious at the opening of her driver’s door to screams of “You guy’s just fixed my antenna and it does not work!” “I had to come back here and it is taking time out of my day!”
Luckily, I had two things going for me. I speak “Customer talk” and by that time I had the fire resistant gear on. (I had engaged my brain and remembered my training)
Translation: “You incompetent boobs! If you can’t even fix this simple problem, why should I even trust you with my car in the future?” “And to top it off, I am losing time out of my day, and now I might be late for my important meetings and other stuff and it is going to cost me money!”
Me: “I can see that something is not quite right here. May I take a very quick look at the vehicle and see if it is something simple?”
Ferocious: “I certainly hope so!”
Me: “Here we are right here” as I then press a button on the dash. The antenna goes up, and the sound I hear is flames being extinguished as though by a giant fire extinguisher.
Ferocious: “I had no idea there is a button the dash” she said. “I’ve owned this vehicle since new….”
As I was finishing up with the fire cleanup (telling the customer I love them, sorry for the inconvenience, inviting them to come back and see me next time) the other personnel returned to their stations and looked me over for scorch marks.
When it became apparent that I had none, they asked me how I did it. I explained that I used very simple assertive communications skills. (I had put on the right sui
"Amar, if we implement this new performance evaluation system, all the kids would be demotivated and frustrated. It has a negative effect on morale!!!"....Now this is something I have heard so many time in my life. And maybe I get very frustrated just hearing the word "frustrated" :-DThe first question to be answered here is what motivates a person to work ?According to many these are the reasons that motivate people to work -
I had received the “run to the fire” training and remembered how important it was to run out and meet it head on. I grabbed my asbestos suit and flame retardant head gear (training) and ran out into the service drive and the ominous ball of flame.
I met Ms. Ferocious at the opening of her driver’s door to screams of “You guy’s just fixed my antenna and it does not work!” “I had to come back here and it is taking time out of my day!”
Luckily, I had two things going for me. I speak “Customer talk” and by that time I had the fire resistant gear on. (I had engaged my brain and remembered my training)
Translation: “You incompetent boobs! If you can’t even fix this simple problem, why should I even trust you with my car in the future?” “And to top it off, I am losing time out of my day, and now I might be late for my important meetings and other stuff and it is going to cost me money!”
Me: “I can see that something is not quite right here. May I take a very quick look at the vehicle and see if it is something simple?”
Ferocious: “I certainly hope so!”
Me: “Here we are right here” as I then press a button on the dash. The antenna goes up, and the sound I hear is flames being extinguished as though by a giant fire extinguisher.
Ferocious: “I had no idea there is a button the dash” she said. “I’ve owned this vehicle since new….”
As I was finishing up with the fire cleanup (telling the customer I love them, sorry for the inconvenience, inviting them to come back and see me next time) the other personnel returned to their stations and looked me over for scorch marks.
When it became apparent that I had none, they asked me how I did it. I explained that I used very simple assertive communications skills. (I had put on the right sui
We get lots of questions from clients of ours about the role of online sales testing in the overall candidate selection process for hiring sales people. Many clients ask us whether or not we use these tests and what role they play. I’ll try to give you an idea of how we view them here.Over the last several years there’s been a proliferation of online sales aptitude profiling tools that have developed and which have been commonly adopted by many companies. We
I met Ms. Ferocious at the opening of her driver’s door to screams of “You guy’s just fixed my antenna and it does not work!” “I had to come back here and it is taking time out of my day!”
Luckily, I had two things going for me. I speak “Customer talk” and by that time I had the fire resistant gear on. (I had engaged my brain and remembered my training)
Translation: “You incompetent boobs! If you can’t even fix this simple problem, why should I even trust you with my car in the future?” “And to top it off, I am losing time out of my day, and now I might be late for my important meetings and other stuff and it is going to cost me money!”
Me: “I can see that something is not quite right here. May I take a very quick look at the vehicle and see if it is something simple?”
Ferocious: “I certainly hope so!”
Me: “Here we are right here” as I then press a button on the dash. The antenna goes up, and the sound I hear is flames being extinguished as though by a giant fire extinguisher.
Ferocious: “I had no idea there is a button the dash” she said. “I’ve owned this vehicle since new….”
As I was finishing up with the fire cleanup (telling the customer I love them, sorry for the inconvenience, inviting them to come back and see me next time) the other personnel returned to their stations and looked me over for scorch marks.
When it became apparent that I had none, they asked me how I did it. I explained that I used very simple assertive communications skills. (I had put on the right sui
Many Fortune 100 companies have found it beneficial to provide their top executives with free Financial Planning Services. These companies understand the necessity of providing key employees with the tools to manage what they have worked so hard to accumulate. Although most companies have support services that are available to their general employee population, the comprehensive financial planning benefit is normally reserved for top executives. Clearly, these exec
Me: “I can see that something is not quite right here. May I take a very quick look at the vehicle and see if it is something simple?”
Ferocious: “I certainly hope so!”
Me: “Here we are right here” as I then press a button on the dash. The antenna goes up, and the sound I hear is flames being extinguished as though by a giant fire extinguisher.
Ferocious: “I had no idea there is a button the dash” she said. “I’ve owned this vehicle since new….”
As I was finishing up with the fire cleanup (telling the customer I love them, sorry for the inconvenience, inviting them to come back and see me next time) the other personnel returned to their stations and looked me over for scorch marks.
When it became apparent that I had none, they asked me how I did it. I explained that I used very simple assertive communications skills. (I had put on the right sui
This article is continued from ‘15 Ways To Sell Yourself Effectively In A Job Interview – Part One’.6) Know Your CV (Resume) Inside OutEveryone who has ever applied for a job has written their CV (Resume) more than once. If you’ve written your CV more than once then there’s a danger that you won’t know which version your prospective employer is looking at. You cannot let this happen. The best way of avoiding getting important details of your previous exp
Ferocious: “I had no idea there is a button the dash” she said. “I’ve owned this vehicle since new….”
As I was finishing up with the fire cleanup (telling the customer I love them, sorry for the inconvenience, inviting them to come back and see me next time) the other personnel returned to their stations and looked me over for scorch marks.
When it became apparent that I had none, they asked me how I did it. I explained that I used very simple assertive communications skills. (I had put on the right suit and used it)
1. I acknowledged that something was wrong. “I can see something is not quite right here.”
2. I asked for permission to investigate. “May I take a quick look at the vehicle and see if it is something simple?”
3. I then told the customer how much I loved her as a customer and invited her back and apologized for her inconvenience to which she replied that from then on she would only ask for me.
She became on of my best customers that day and brought me gifts at Christmas and Holidays. The other dealership personnel continued to flinch when she came in. That was ok by me, as she was a very loyal customer. It’s not to say there were not further opportunities for excellence. She continued to be somewhat ferocious on further visits, but I never had to put on the full fire protective suit. I had learned that running to the fire paid off for me. And if you follow that simple rule it will for you too.
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