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Hub You - Does Your Customer Talk Back To You?
Despite the high oil and gas prices the trucking industry is running at record profits. In fact UPS and FedEx are growing and both announced major acquisitions in the Industry in the neighborhood of over two billion dollars. Unfortunately, the trucking industry cannot get enough drivers to drive all the trucks and haul all the product that needs to get to market.It is estimated that by 2007 there will be a shortage of 145,000 truck drivers. And it is going to be about two more decades and until trucks can drive themselves. Robotic trucks of the future may be more of a necessity than
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People love to give their o
What is the first thing you would do if you started losing your key customers to your competitors?Well the simplest way to find out why they are leaving and stop the loss of business is to obviously ask them. To find out what made them leave you and what attracted them to another supplier.In the same way, you should make ‘exit interviews’ with employees who leave your business a standard part of your procedures.Usually conducted in their last few days, an exit interview is a conversation between you and the person who is
If you don't know what your customer thinks about you, your business, your product and your services, then you might as well close shop!
A customer is the lifeblood of every business and you must always strive to be in tune with what your customer thinks and how they feel. Don't leave your customers unattended and in the dark. Invite feedback. Add a feedback form to your website or a simple "mailto:" link that looks something like this:
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People love to give their op
Most MBA classes concentrate on change management at the Corporate Board Room and CEO levels and yet for every corporate board of directors there might be hundreds or even thousands of outlets and subdivisions. Change Management cycles are equally as important to same store sales, company profits and efficiencies at the unit level.If the team members and management at the store outlet level do not work together then the store is not efficient, sales slack and the system crumbles. If on the other hand at the store level everything is running smoothly at all stores then the Corporate Boa
A customer is the lifeblood of every business and you must always strive to be in tune with what your customer thinks and how they feel. Don't leave your customers unattended and in the dark. Invite feedback. Add a feedback form to your website or a simple "mailto:" link that looks something like this:
"Questions? Comments? Send email to info@m...
People love to give their o
Have you had it? Are you tired of the same interactions that are increasingly stressful and less productive? Have you talked to your co-workers about making a change but another month passes and nothing changed at all? Here is how you can make successful changes that will put efficiency and comfort back in strained work relationships. These ten tips on Change talking tips will help transform your warring co-worker into a willing and involved team player.1. The I Statement. If you start out with the word “You” the immediate reaction is one of defense. Say, “I want…” You must decide what
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People love to give their o
Where’s the Line Between Security and Privacy Issues? Using spy cameras for secret surveillance is not a surprise anymore. There are many examples, like banks, super markets or parking lots. However, one example of secret surveillance is widely debatable. And that is – employee surveillance. Sure, the company has to protect its equipment or intellectual property. However, employee, as every civilian of a modern society has to have rights to his or her own privacy. Let’s look at the popular examples of employee surveillance in restaurants or casinos and decide
"Questions? Comments? Send email to info@m...
People love to give their o
Recently a gentlemen emailed me to tell me that among other things outsourcing was destroying America and that Bill Gates was the devil. It is interesting that someone of this inability to understand reality is not really worthy of arguing with, yet his persistence in such bogus notions is fascinating indeed.In the last few years before my retirement even before unemployment peaked at an all-time historic national low; I could not find workers willing to work hard or diligently for any amount of pay. Too many were on drugs or had lackadaisical attitudes towards work, show up when they
"Questions? Comments? Send email to info@m...
People love to give their opinion especially if they decide that your product or services, which they have purchased, needs improvement. How will you know this if you don't provide a means to communicate with your customers?
A customer's independent review of your site or product carries far more weight than your own ravings about how great your site is. Sure you know that your products and services are great or you wouldn't be selling them, but you will be more convincing if you can get honest endorsements from people who have tr
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