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Hub You - Retaining Savvy Customers
Or is it that inventors make great engineers? Either way, they go hand-in-hand.Engineers of virtually any specialty get paid to experiment with the technologies of today and add in improvements of their own. In the process, they often create new, useful inventions that may be eligible for a patent.Engineers invent new technologies for
By: Donald J. Eversdyk February 18, 2007The latest fashion trend that seems to be becoming the norm is the way people dress. Whether it is for work, daily activities, or a special event, people are lowering their standards. Seems everywhere I go lately either people don’t care what they look like, are just plain lazy, or a combination of b
The latest story about Customer Service** from their blog tells a lot about what it means to keep customers. In this case, it was interesting that Company A was cheaper than Company B but the customer still kept on with Company B.
Company A used to be the service provider - and created no lengths of frustrations for the customer. Why then did the customer stick on with Company A for so long? Well, Company A has the monopoly in the area, so the customer has no choice. This is one important aspect of customer service all must learn - if you can make the change of service providers so painful (Micro$oft is one example) or near impossible (China Telecom!), you can still keep your customers even with horrible customer service! It's
Nothing to be very sassy about it. Nudity could be a very crowd pulling idea of marketing. But here NUDE is a new way of modeling a business and see the business environment in a new light called “NUDE” model. It is an acronym stand forN = Novelty. U = Utility. D = Dependability. E = Economy.Take the case of fax machine
The latest story about Customer Service** from their blog tells a lot about what it means to keep customers. In this case, it was interesting that Company A was cheaper than Company B but the customer still kept on with Company B.
Company A used to be the service provider - and created no lengths of frustrations for the customer. Why then did the customer stick on with Company A for so long? Well, Company A has the monopoly in the area, so the customer has no choice. This is one important aspect of customer service all must learn - if you can make the change of service providers so painful (Micro$oft is one example) or near impossible (China Telecom!), you can still keep your customers even with horrible customer service! It's
Coworker problems, problems with the boss, less job satisfaction, no chance of promotion, insufficient salary, damaged self-esteem and so many other problems create work a pain for many of us. Some of us are very frustrated with our jobs and are always looking for a change in job. But this change in job may not always help. The other company may ha
Company A used to be the service provider - and created no lengths of frustrations for the customer. Why then did the customer stick on with Company A for so long? Well, Company A has the monopoly in the area, so the customer has no choice. This is one important aspect of customer service all must learn - if you can make the change of service providers so painful (Micro$oft is one example) or near impossible (China Telecom!), you can still keep your customers even with horrible customer service! It's
Youngstown OH is experiencing good growth in its nearby suburbs. South of town are two cities for those who have had enough of man’s so-called progress, these cities are Salem and Sebring OH. Sufficient small towns with a little flair and they are steadily drawing from the city areas. Many are moving there who cannot afford the suburbs or do not wi
With the large number of cleaning businesses out there, how do you get your company to stand out? Being a professional in all aspects of your cleaning business will go a long way towards showing your customers and potential customers that you are serious about doing the best job that you can do. Do you have the background, knowledge and experience
Then Company B came along. The problems are still there (another lesson to learn for customers - don't assume that problems disappear when you change service providers), except that Company B makes the problems their problem and attempts to solve them to the satisfaction of the customer (in the case of Company B, they were resolved so well that the customer probably was not even aware there was a problem in the first place!).
Interestingly, I've also long thought over how the superior customer service scenario would play out here in Shanghai. Superior customer service only works on savvy customers (those whom relationship, value or branding appeal to them). When you have customers who are only looking at the bottomline (the lowest possible price), customer service may not mean anything at all. And trust me, there are a lot of them here.
And when you get customers who, by rea
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