ich often do not have your question answered. And again, there are those who give an answer but it is out in left field obviously unrelated to the question you asked. They are apt to also ask for model number, serial number, and other such questions, and of course you cannot find the information after a few weeks or months. What that means is that they do not make items the same in any model number, which also means you do not know what you boughNow here is a function that has got the hackles of nearly everyone up at some time or the other. For all of us have had a bad experience with customer service.

Let me show you what I mean.

We do not have that item. Up front it is understood that a store has the right to stock and sell what it chooses. What is frustrating is when you go to favorite large store, or a large discount store, or any full service store, who give the impression that they have whatever you want, and you go in looking for a particular item you need, and hear those words "we do not have it'" They are not merely out of it, which is understandable, but they do not carry it. Irritating at best, for it means you did not get the item, and you must go looking in other stores.

We can get it for you. Right ! So can I. In fact I can order it and have it shipped to my door. So why would I have a store order it for me?

Flawed orders from a catalog or online. Recently I ordered an item from a nationally advertised business on March 5, and I still do not have the item. After I prodded them it has been promised for the first week in May. In contrast, I ordered a similar item from another company and from the time I mailed the order to the time I had it in my hands was 8-days, and the item was exactly what I thought was coming. Now which would you do business with again ? The second company of course. Why? Because of excellent customer service. Their item description was complete and accurate, and their shipping was rapid.

Software producers and sellers are very frustrating. I just contacted two hardware/software companies attempting to find out how to use their equipment for its full service. It has been days, and no response. Then there are those who tell you to see their faqs, which often do not have your question answered. And again, there are those who give an answer but it is out in left field obviously unrelated to the question you asked. They are apt to also ask for model number, serial number, and other such questions, and of course you cannot find the information after a few weeks or months. What that means is that they do not make items the same in any model number, which also means you do not know what you bought

on that they have whatever you want, and you go in looking for a particular item you need, and hear those words "we do not have it'" They are not merely out of it, which is understandable, but they do not carry it. Irritating at best, for it means you did not get the item, and you must go looking in other stores.

We can get it for you. Right ! So can I. In fact I can order it and have it shipped to my door. So why would I have a store order it for me?

Flawed orders from a catalog or online. Recently I ordered an item from a nationally advertised business on March 5, and I still do not have the item. After I prodded them it has been promised for the first week in May. In contrast, I ordered a similar item from another company and from the time I mailed the order to the time I had it in my hands was 8-days, and the item was exactly what I thought was coming. Now which would you do business with again ? The second company of course. Why? Because of excellent customer service. Their item description was complete and accurate, and their shipping was rapid.

Software producers and sellers are very frustrating. I just contacted two hardware/software companies attempting to find out how to use their equipment for its full service. It has been days, and no response. Then there are those who tell you to see their faqs, which often do not have your question answered. And again, there are those who give an answer but it is out in left field obviously unrelated to the question you asked. They are apt to also ask for model number, serial number, and other such questions, and of course you cannot find the information after a few weeks or months. What that means is that they do not make items the same in any model number, which also means you do not know what you bough

r it for me?

Flawed orders from a catalog or online. Recently I ordered an item from a nationally advertised business on March 5, and I still do not have the item. After I prodded them it has been promised for the first week in May. In contrast, I ordered a similar item from another company and from the time I mailed the order to the time I had it in my hands was 8-days, and the item was exactly what I thought was coming. Now which would you do business with again ? The second company of course. Why? Because of excellent customer service. Their item description was complete and accurate, and their shipping was rapid.

Software producers and sellers are very frustrating. I just contacted two hardware/software companies attempting to find out how to use their equipment for its full service. It has been days, and no response. Then there are those who tell you to see their faqs, which often do not have your question answered. And again, there are those who give an answer but it is out in left field obviously unrelated to the question you asked. They are apt to also ask for model number, serial number, and other such questions, and of course you cannot find the information after a few weeks or months. What that means is that they do not make items the same in any model number, which also means you do not know what you bough

do business with again ? The second company of course. Why? Because of excellent customer service. Their item description was complete and accurate, and their shipping was rapid.

Software producers and sellers are very frustrating. I just contacted two hardware/software companies attempting to find out how to use their equipment for its full service. It has been days, and no response. Then there are those who tell you to see their faqs, which often do not have your question answered. And again, there are those who give an answer but it is out in left field obviously unrelated to the question you asked. They are apt to also ask for model number, serial number, and other such questions, and of course you cannot find the information after a few weeks or months. What that means is that they do not make items the same in any model number, which also means you do not know what you bough

ich often do not have your question answered. And again, there are those who give an answer but it is out in left field obviously unrelated to the question you asked. They are apt to also ask for model number, serial number, and other such questions, and of course you cannot find the information after a few weeks or months. What that means is that they do not make items the same in any model number, which also means you do not know what you bought. This is not customer service.

No Manuals, etc. Software and PC manufacturers do not supply adequate manuals anymore. So any question of any depth means you must contact them. Nor do software or hardware companies provide Recovery disc with the software or PC anymore. Automobile makers do not supply adequate manuals anymore either. Poor customer service at best.

Repair or replacement. Most brick and mortar stores will try and repair the product, or have it repaired. A few will just replace it, or refund your money, on the spot. The hassle that one must go through with many catalog and online companies make repair or replacement very unattractive.

Customer service in a timely frame, and with the needed quality results, should be a cornerstone of good business. Second to having the product you want is full service customer service. It brings back customers again, and again. Poor customer service drives customers away.

The customer is driven to being skeptical about many businesses whether they are catalog, online, or brick and mortar stores. The situation means that the customer needs to examine a business new to them before buying anything from them. Trust is gone, unfortunately. It also means learning the recourses that a customer has by the time it may become necessary to use them.

Burdens have been shifted to the customer.

Customer service will result in repeat sales!