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    thing happened and she forgot to show up at the right time. Rather than continue to tolerate that beha
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    One day last week, I decided to work from the house since I had to head over to Rotary at noon. A little bit ago, a lady from the place where my wife gets her hair cut called to see if she was here. I told her she had left to go get her hair cut, then laughed and commented that my wife had indeed remembered the appointment this time.

    You see, the last few times she had a hair appointment there, something happened and she forgot to show up at the right time. Rather than continue to tolerate that behav

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    le bit ago, a lady from the place where my wife gets her hair cut called to see if she was here. I told her she had left to go get her hair cut, then laughed and commented that my wife had indeed remembered the appointment this time.

    You see, the last few times she had a hair appointment there, something happened and she forgot to show up at the right time. Rather than continue to tolerate that beha

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    d her she had left to go get her hair cut, then laughed and commented that my wife had indeed remembered the appointment this time.

    You see, the last few times she had a hair appointment there, something happened and she forgot to show up at the right time. Rather than continue to tolerate that beha

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    ed the appointment this time.

    You see, the last few times she had a hair appointment there, something happened and she forgot to show up at the right time. Rather than continue to tolerate that beha

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    thing happened and she forgot to show up at the right time. Rather than continue to tolerate that behavior, the hair place invested 2 minutes of their time to call an hour before the appointment to remind her.

    Should they have to do that? Not really.

    Is it smart business? Absolutely.

    Why? Its your job as the business owners to groom your customers, train them and adjust their behavior as necessary.

    How? Make them an offer that makes them want to be on time, or set things up so that

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