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Hub You - More on Customer Service
Bob is excited about his new business. He secured funding. He leased the building. He stocked it full of new gadgets. He hung the sign. He posted a banner on his window that reads,“Grand Opening!”. And now he stands behind the counter, waiting for customers to come flocking in. And he stands there. And he stands there. And he stands there.And then it hits him: No one knows about his
Now when I talk about systems and processes I
When selecting a Bluetooth headset, it's very important to consider what kind of lifestyle you have, and what your daily activities consist of. If you spend the majority of your time inside, the Scala 500 Bluetooth headset probably isn't your best bet. However, the Scala 500 Bluetooth headset is the perfect solution if you're looking for a headset that performs well in outside conditions.It would seem that the topic of customer service has been beaten to death. I mean, everyone has great customer service, don’t they. You’d think so with all that advertisements asking to choose a business because they have better customer service. The problem is that I don’t think most companies, businesses, organizations or people in general really understand what good if not great customer service means.
My strong opinion is that in order to provide good customer service you must have good systems and processes in place. And, those systems and processes must be engineered to a specific business. Then, once you have your systems and processes properly engineered and in place, you must ensure that they are consistently followed. That is the big component that often gets overlooked – consistency.
Now when I talk about systems and processes I
Printing like many industries has seen the onset of chain businesses to meet the needs of the consumer and businesses. As technology has gotten better it has lowered the barrier of entry in skills that a printer must possess to produce a larger % of print jobs.Printing was a skill learned and it took years to train to be able to produce fine work. This is certainly still the case for
My strong opinion is that in order to provide good customer service you must have good systems and processes in place. And, those systems and processes must be engineered to a specific business. Then, once you have your systems and processes properly engineered and in place, you must ensure that they are consistently followed. That is the big component that often gets overlooked – consistency.
Now when I talk about systems and processes I
If you have a tremendous fondness, desire, or enthusiasm for what you do for a living, be thankful! You're most likely pursuing your passions in life.On the other hand, do you know what happens when you choose a business direction that's not aligned with your life passions? You end up settling for an opportunistic approach toward your livelihood instead of selecting an endeavor that
My strong opinion is that in order to provide good customer service you must have good systems and processes in place. And, those systems and processes must be engineered to a specific business. Then, once you have your systems and processes properly engineered and in place, you must ensure that they are consistently followed. That is the big component that often gets overlooked – consistency.
Now when I talk about systems and processes I
Are you an over-50, unemployed executive or manager? Been looking for a new job or career for a long time? Frustrated? Think it’s hopeless?Finding a new job or career, at any age, is NOT hopeless. But it does demand knowledge, exposure to employment possibilities, and a positive attitude, especially as we grow older. It means that “Yes!,” not “No,” must be the ope
Now when I talk about systems and processes I
Transcription may be linguistic, genetic or may even relate to music. Linguistic transcription means the transfer of a spoken conversation into written language. Genetic transcription is the process of replicating DNA to RNA by the enzyme called RNA polymerize (RNAP). Transcription of music means rewriting a piece of music or recopying it.Transcription comprises of three types, namel
Now when I talk about systems and processes I’m not just talking about the people who have direct contact with the customers, these must also include every aspect of the business. The best example of this are franchised businesses. Now I prefer to patronize the local places when I can, but these locally owned businesses could learn a lot from how the franchises operate.
Everything that is required to run the franchised business is documented; everything from how to cook the hamburger to how to assemble it and wrap it. This is all in addition to how and when to greet customers. Although there are many companies that do this reasonable well, there are many more that just don’t get it. Some of them once got it, but forgot t
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